HP NX9010 Service Manual page 146

Call Center:
Symptom Suggestions
Files corrupted. Run virus scan program.
Check hard disk using Tools
tab in disk's Properties sheet.
Test hard disk drive with
e-Diagtools diagnostics.
Back up files if possible, then
use Recovery CDs to
reformat hard disk and
reinstall factory software.
Disk capacity less Check hard disk using Tools
than normal. tab in disk's Properties sheet.
Check partitions using
Control Panel, Administrative
Tools, and Computer
Management under Storage.
Use Recovery CDs to
reformat hard disk and
reinstall factory software.
Disk's reported Hard disk allocates
capacity is less than approximately 20 MB to
actual size diagnostic software. This
space is unavailable for other
uses, and not included in
hard disk capacity reported
by Windows.
Floppy drive
General problems. No response from floppy
drive.
CD/DVD drive
Particular CD or DVD Check disk for proper
not playing properly. insertion, dirt, or damage.
Clean with soft cloth or
replace as needed.
If CD was created on CD-RW
drive, try using HP certified
media. Read and write quality
can vary for other media.
Cannot read any CD Restart notebook.
or DVD.
Make sure CD/DVD drive is
installed properly.
DVD movie stops DVD may be double-sided.
playing.
Movie may be paused. Press
Play button.
Service Manual
Repair Center: Repair Center:
Likely Causes Comments
Hard drive.
Floppy drive. Make sure floppy drive is
installed and connected
Motherboard.
correctly.
CD/DVD drive.
Troubleshooting and Diagnostics 3-11