HP NX9010 Service Manual page 142

Call Center:
Symptom Suggestions
Sluggish startup or Use Tools tab in disk's
shutdown. Properties sheet to check
hard disk. Use Disk
Defragmenter to optimize
hard disk.
Delete temporary and
unneeded files.
Error message such Check for disk in floppy drive.
as "Invalid system
Check boot order in BIOS
disk" or "Auto IDE
Setup.
error".
Remove and reinstall hard
drive.
Password forgotten. Verify proper ownership, then
follow removal procedure with
owner and record appropriate
data—see page 5-1.
Power
No power. Make sure charged battery is
installed or AC adapter
connected.
Try another battery or AC
adapter if available.
Service Manual
Repair Center: Repair Center:
Likely Causes Comments
Hard drive.
Hard drive contacts. If notebook boots from floppy
drive, check for corrupt files
Hard drive.
on hard drive, use Recovery
CDs to reinstall factory
software onto hard drive,
replace hard drive.
User must call Technical
Support and provide proof
of ownership. Password
removal is restricted to
certain sites. See page 5-1.
AC adapter.
Battery.
Motherboard.
Troubleshooting and Diagnostics 3-7