Troubleshooting Tips; Reset Your Receiver; Reauthorize Your Receiver - DirecTV Genie User Manual

TROUBLESHOOTING TIPS

RESET YOUR RECEIVER

A simple reset of the DIRECTV
If you experience frozen audio or video, or a blank screen, or
the Receiver won't respond to remote or front panel button
commands, try resetting your Receiver as follows:
Press the red RESET button behind the access card panel
door on the front of the your Receiver, then wait a few
minutes for Program Guide information to be acquired.
If you reset a Genie Mini and the problem persists, try
resetting the Receiver.
If the problems persist, try unplugging the power cord of the
Receiver for 15 seconds, then plug it in again.

REAUTHORIZE YOUR RECEIVER

If your Receiver displayed the message "722 - Service Expired,"
try reauthorizing your Receiver. On a computer, go to
directv.com/reauthorize, log in to your account, and follow the
onscreen instructions. You will need to be logged into your
account on directv.com to complete this process.
Running the System Test (at the end of this section) can also
help you diagnose and solve many common problems.
NOTE: Resetting your Receiver twice in a row will clear all
Guide data. It could take 48+ hours to reacquire all of it.
110
HD DVR can solve many issues.
®
Reset Button
(Your equipment may not look exactly like the model illustrated.)