Frequently Asked Questions - DirecTV Genie User Manual

Q: What to do about temporary loss of satellite signal, "frozen" picture, or picture breaking into blocks /
pixels?
The image on your screen is frozen, blocky, or you see a message that says, "Searching for Satellite Signal (x 771)".
Possible Causes:
Severe weather (rain, snow, hail etc.) may cause this issue.
There may be an obstruction to your dish (debris, snow, ice, etc.) or a building or tree that blocks your line of sight to the satellite.
There may be a problem with the cables running from your satellite dish to your DIRECTV
If the picture is frozen, blocky, or pixelated, there may be a problem with the transmission from the source.
Solution:
Weather issues are usually temporary. Wait for the weather to clear and
your signal should return to normal.
If there are no weather problems in your area, reset your DIRECTV DVR
using the red RESET button behind the door on the front of the Receiver or
by unplugging the Receiver for 15 seconds and then plugging it back in.
Check all the connections on the back of your Receiver, starting with the
SAT-IN connection, and make sure they're secure.
If the problem originates from the program source (for example, you see
the problem on one channel, but not on any others), wait for the channel to
resolve the issue.
If there are obstructions blocking the dish's path to the satellite, you should
contact a professional to remove them, or a DIRECTV installer at 1.800.531.5000 to relocate your dish.
If your signal strength is lower than 70 (60 or lower on HD Receivers) in good weather, contact a professional installer to
realign your dish, or call DIRECTV at 1.800.531.5000.

FREQUENTLY ASKED QUESTIONS

Receiver.
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Check Satellite (SAT-IN) Connections
Coaxial Satellite Cable
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