Troubleshooting Tips; Reset/Reauthorizing Your Receiver - DirecTV HR20 User Manual

Troubleshooting Tips

Reset / Reauthorize Your Receiver
Many problems can be corrected by performing a simple reset of the DIRECTV
DVR. If you experience frozen audio or video, blank screen, or the system won't respond
to front panel button or remote control, try one of these:
- Press the red RESET button behind the access card panel door on the front of the
- DIRECTV Receiver, then wait for program guide information to be acquired.
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- If the problems persist, try unplugging the power cord of the DIRECTV DVR for 15
seconds, then plug it in again.
- If the above two items don't work, try reauthorizing your receiver. On a computer,
go to directv.com/reauthorize and follow the onscreen instructions. You will need to
be logged into your account on directv.com to complete this process.
- Running the System Test (at the end of this section) can also help you diagnose and
solve many common problems. Note that resetting your receiver twice in a row will
clear all your program guide data. It could take as much as 48 hours to reacquire
all of it.
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Reset Button
Help & Troubleshooting
CHAPTER 7 -
Troubleshooting Tips
109