DirecTV HR20 User Manual
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DirecTV HR20 User Manual

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DVR RECEIVERS
DVR RECEIVERS
USER GUIDE
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DIRECTV PLUS
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DIRECTV PLUS
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  • Page 1 DVR RECEIVERS DVR RECEIVERS USER GUIDE USER GUIDE DIRECTV PLUS DIRECTV PLUS ® ® DIRECTV PLUS HD DVR DIRECTV PLUS HD DVR ® ®...
  • Page 2 However, ENERGY STAR labeled HD DVR set-top boxes qualify for ENERGY STAR only when configured with the DIRECTV Whole-Home DVR service. All other ENERGY STAR labeled set-top boxes, when used in conjunction with a DIRECTV subscription, meet ENERGY STAR criteria without requiring the consumer to take any additional steps.
  • Page 4 DIRECTV ® USER GUIDE...

  • Page 5: Welcome To The Directv Family

    IMP ORTA N T: • You must subscribe to DIRECTV DVR service in order to use the recording features. • You must subscribe to HD Access in order to be able to view the HD channels included in your programming package.

  • Page 6: Table Of Contents

    TAB LE OF CO NTE N TS TAB LE OF C ON TE NTS Welcome to the DIRECTV Family .........5 Interactive Channels ..............22 Mini Guide ................23 Safety & Care ............10 Filtering the Guide ..............23 Product Information ..........12 Guide Options ................24 CHAPTER 1: YOUR REMOTE CONTROL Channel Banner ............25...
  • Page 7 Search by Title ................39 All Movies & Shows ...............53 Search by Person ..............40 Showroom ................53 Search by Channel ..............40 Ordering DIRECTV CINEMA Programs ........54 Search by Keyword ..............41 Pay Per View Events ..........57 Recent Searches ..............41 Parental Controls ............42 CHAPTER 4: RECORDINGS Lock Now ................42...
  • Page 8 CHAPTER 6: SETTINGS Manual Recording ..............70 Record Defaults ..............71 Setup and Activation ..........92 Guided Setup .................92 Recording from a Computer or Phone .......72 Activate Your DIRECTV Service ..........92 ® CHAPTER 5: EXTRAS Connections ..............93 Your Phone Connection ............93 ....
  • Page 9 CHAPTER 8: WARRANTY & OTHER INFORMATION Whole-Home ................105 Limited 90-Day Warranty ........126 Reset ..................106 Access Card ................106 DIRECTV Protection Plan ........129 FCC Customer Information ........131 CHAPTER 7: HELP & TROUBLESHOOTING Terms & Conditions for Use of Software ....135 Help ................108 APPENDICES Troubleshooting Tips ..........109...

  • Page 10: Safety & Care

    Safety & Care Your DIRECTV ® Receiver has been designed and manufactured to stringent quality and safety standards. You should, however, be aware of the following important precautions for safe and optimal use of the equipment. Meaning of symbols printed on the rear panel of the product: This symbol indicates that dangerous voltage consisting a risk of electric shock is present within this unit.
  • Page 11 Blocking the airflow to the unit could impair performance or damage your receiver and other components. electric shock, do not expose this product • Do not stack electronic components or other objects on top of the DIRECTV ® Receiver. Also, do not stack the receiver on top of a to rain or moisture.

  • Page 12: Product Information

    *These numbers are typically behind the card door on the front panel of your receiver. Model No. * Serial No. Acquisition Date Dealer/Address/Phone Access Card * Receiver ID * DIRECTV ® USER GUIDE...

  • Page 13: Chapter 1: Your Remote Control

    CHAPTER 1 - YOUR REMOTE CONTROL YOUR REMOTE CONTROL ..........14 Turning Your Equipment On and Off ....Navigation and Destination Buttons ....Shortcut Buttons ..........DVR Control Buttons ........... THE PROGRESS BAR ..........17 LIVE BUFFER ..............18...

  • Page 14: Your Remote Control

    POWER button to turn it off or on. The mode switch must always be in the left-most position to control your DIRECTV Receiver.

  • Page 15: Navigation And Destination Buttons

    The buttons in the middle of the remote are navigation and destination keys. Press the GUIDE button to go to the program guide screen. Press the ACTIVE button to go to the DIRECTV Interactive services home page. The LIST button takes you to the Playlist. Press EXIT to get out of any menu screen and return to live TV.

  • Page 16: Dvr Control Buttons

    Some Standard-Definition DVRs (models R15/R16) work previous 15-minute tickmark.* (Pressing play differently. If you have one of these receivers, press and returns to normal play.) hold the REW or FFWD buttons to skip to the previous or next tickmark. DIRECTV ® USER GUIDE...

  • Page 17: The Progress Bar

    The Progress Bar The Progress Bar When you use the DVR control buttons, this indicator bar appears at the bottom of the screen to show where you are in the program and how far you can go forward or back. For live programs, the progress bar is green and the time shown is the time of day.

  • Page 18: Live Buffer

    PREV(ious) button on the remote to toggle between them. DIRECTV ® USER GUIDE...

  • Page 19: Chapter 2: Channels & Program Info

    CHAPTER 2 - CHANNELS & PROGRAM INFO PROGRAM GUIDE ..............Mini-Guide ................Filtering the Guide ..............Guide Options ................CHANNEL BANNER ..............TV OPTIONS .................26 MENU ..................SMART SEARCH (High-Definition DVRs) ......32 SEARCH FOR SHOWS (Standard-Definition DVRs) ...39 PARENTAL CONTROLS ............42 FAVORITE CHANNELS ............48...

  • Page 20: Program Guide

    Look for shortcut Local Channels hints here. Your DIRECTV-provided local channels can be found in the guide from channel numbers 2 through 69. Unsubscribed Channels Channels in the guide that are not part of your subscription package are shown grayed out.

  • Page 21: Hd & Sd Channels

    Program Guide HD and SD Channels DIRECTV has a tremendous offering of HD channels and they are spread throughout the guide. To find them, look for HD after the channel call sign (i.e. STZHD or CNNHD) in the channel column of the guide and also look for HD after the program title in the guide.

  • Page 22: Interactive Channels

    Move the yellow highlight box around using the direction arrows on your remote to hear the audio associated with each channel. If you want to see one of the channels full-screen, move the yellow highlight box over it and press SELECT. DIRECTV ® USER GUIDE...

  • Page 23: Mini Guide

    Program Guide Mini-guide If you are watching a show and want a quick look at what’s on next, press the BLUE button to display a one-line mini program guide. You can use it for the current channel or you can type in a new channel number to see One-line what’s on there.

  • Page 24: Guide Options

    Select “Jump to a date & time” to quickly go to a future date and time in the guide. Change Favorites List By default, your program guide displays all channels offered by DIRECTV, some of which may not be in your programming package. “Change favorites list” allows you to toggle the channels displayed in your guide between any of the following: “All Channels,”...

  • Page 25: Channel Banner

    Channel Banner Channel Banner When you find a current show in the guide you want to watch, press SELECT and the receiver changes to that channel. The channel banner briefly displays at the top of the screen, with program title, channel number, date, time and other information.

  • Page 26: Tv Options

    TV Options menu. TVmail Select “TVmail,” to see your messages. DIRECTV sends messages to you for important news items or special promotions. We also notify you of software changes and new features that we download to your receiver. When you have new mail, an “envelope”...

  • Page 27: Last 5

    TV Options Last 5 Select “Last 5” to see a list of previous channels you’ve watched (up to 5). When you select a channel from this list, the receiver will tune to that channel. This is an easy way to toggle among the channels you watch most often.

  • Page 28: Closed Captioning

    Closed Captioning High -Definition DVRs Select the “CC” option, then select either “DIRECTV Subtitles” or “Closed Captioning”. Both options display the same text so only one or the other can be “ON” at a time. The display format is the only difference so check out both to determine your preference.

  • Page 29: Audio/Video Options

    TV Options Audio/Video Options Select “Audio/Video” to change the resolution and format of your display, and to change audio to an alternate language, when available. Select “Change Resolution & Format” to change the display settings. The current settings are shown in gray text. Select a language from options listed. Not all programs have alternate languages.

  • Page 30: Menu

    TV shows for no extra charge. DIRECTV Plus DVR Menu ® Note: Refer to Appendix 2 for instructions on connecting your DIRECTV HD DVR to the Internet. Smart Search Just start typing and we’ll instantly find movies, shows, people, sports, etc...
  • Page 31 Caller ID service from your telephone provider). TVmail DIRECTV Messages to you about new features, free views, tips & tricks and more. Parental, Fav’s & Setup Set parental control limits, choose favorite channels for a customized program guide, and choose settings for your TV, remote, and DIRECTV System.

  • Page 32: Smart Search

    Smart Search finds all matching programs within the 14-day program guide as well as, within the DIRECTV CINEMA library. Suggested Searches:...
  • Page 33 Smart Search (High-Definition DVRs) Search Results: Results appear as soon as you type in the first letter of your search term; but with each character entered, your results become more precise. The first three results are “Top Match” -- we anticipate what you are entering and try to get you to your results more quickly.
  • Page 34 You can also review the person’s “Filmography” which lists the movies or TV Shows spanning their career. In addition, “Awards” lists the titles of all the person’s movies or shows that were nominated for, or won, an award. DIRECTV ® USER GUIDE...
  • Page 35 Smart Search (High-Definition DVRs) If you select a Channel A list of all programs available on that channel displays in chronological order. Press select on “Tune Now” to view that channel. You can also highlight a program and press the orange REC (record) button on your remote to schedule it to record or press SELECT on a highlighted program for detailed program info and additional options.
  • Page 36 “Flag Video” to report a video for inappropriate content. These videos are streamed to your DIRECTV receiver (so they cannot be saved). Your DVR control buttons allow you to pause, fast forward, rewind and play YouTube content.

  • Page 37: Keyword Search

    Smart Search (High-Definition DVRs) Keyword Search A keyword search is an in-depth search that looks for programs by matching a keyword (of your choice), to a program’s title or description. The more specific you can be with your keyword, the better your search results will be.

  • Page 38: Recent Searches

    25 most recent searches in alphabetical order. Press MENU on your remote and select “Smart Search”. Highlight and select “Recent Searches” at the bottom of the keypad. Highlight a previous search from the list and press SELECT. DIRECTV ® USER GUIDE...

  • Page 39: Search For Show

    If a program is being broadcast on more than one channel, a folder icon will display next to the title. DIRECTV CINEMA titles have a VOD icon next to them. Highlight a title and press SELECT for program info and recording and other options.

  • Page 40: Search By Person

    For example, type in “BL” to find Bloomberg. Highlight and select the desired channel from the list. A list of programs scheduled on that channel will display. Highlight a title and press SELECT for program info and recording and other options. DIRECTV ® USER GUIDE...

  • Page 41: Search By Keyword

    Search for Shows (Standard-Definition DVRs) Search by “Keyword” A keyword search is an in-depth search that looks for programs by matching a keyword (of your choice), to a program’s title or description. The more specific you can be with your keyword, the better your search results will be. Press MENU on your remote and select “Search for Shows,”...

  • Page 42: Parental Controls

    “Edit Settings”. You’ll see the current status, showing any restrictions. The system default is “unlocked” for all categories. On High-Definition DVRs you can also access Parental Controls by pressing INFO, then selecting “Parental”, then “Parental Controls”. DIRECTV ® USER GUIDE...

  • Page 43: Lock Now

    Parental Controls Lock Now After setting the restrictions you want (see below for options), choose “Lock Now” from the left menu. You’ll be asked to create a passcode. You’ll want to make it easy enough to remember, but hard enough so someone can’t guess what it is! This passcode will be your entry to unlocking and adjusting limitations in the future.

  • Page 44: Unlock Now

    “Rating Limits” then select either “Movies”, “TV” or “Other”. On Standard-Definition Receivers, select “Ratings” and then highlight the desired tab using the GREEN and RED buttons on your remote to switch between tabs. There is a separate tab for Movies, TV and Other. DIRECTV ® USER GUIDE...
  • Page 45 Parental Controls Movies Select the button next to the overall ratings limit you wish to impose. Brief descriptions of the ratings appear for your guidance. TV Programs Highlight and select the TV ratings limit you desire. In addition to allowing or blocking shows by TV rating (i.e.

  • Page 46: Adult Channels

    Prevent children from viewing pre-selected channels. Select “Channel Blocks” (or “Chan Blocks” on Standard-Definition Receivers). Scroll down the channel list and select those you wish to block. You can also key in channel numbers or use “Block All” or “Allow All” to save time. DIRECTV ® USER GUIDE...

  • Page 47: Spending Limits

    Parental Controls Spending Limits Limit the amount that can be spent on each Pay Per View purchase. Select “Spending Limits” (or “Spending” on Standard-Definition Receivers). Then enter your preferred spending dollar limit using the numbers on your remote. Viewing Hours Specify days and times when TV watching is allowed in your household.

  • Page 48: Favorite Channels

    TV. You can create up to two custom lists on this receiver. You can also choose “Channels I Get” to see only the channels that are in your DIRECTV programming package.

  • Page 49: Chapter 3: Directv Cinema ™ & Pay Per View

    CHAPTER 3 - DIRECTV CINEMA™ & PAY PER VIEW DIRECT CINEMA™ .............50 PAY PER VIEW EVENTS ..........57...

  • Page 50: Directv Cinema

    You don’t have to go out for the biggest box office movies! The latest hits are available 24 hours a day. Find them in the program guide starting at channel 125 or go to DIRECTV CINEMA, channel 1100 to browse the newest movie releases.
  • Page 51 DIRECTV CINEMA (High-Definition DVRs) With your DIRECTV HD DVR connected to the Internet, you can also enjoy hundreds of the biggest box office hits available for purchase as well as thousands of movies and TV shows that can be downloaded to your receiver at no extra charge.

  • Page 52: New Movie Releases

    All - All titles available on DIRECTV CINEMA with the exception of “In Theaters” titles. Select a category and browse the titles using the arrow keys on your remote or the Page Up/Down buttons.

  • Page 53: All Movies & Shows

    Browse the listings by category such as, Movies, Kids & Family, TV Series, etc. Note: In order to download these programs to your DIRECTV HD DVR, you need a connection to the Internet, HD Access, DVR service and broadband Internet service with a connection speed of 750 Kbps or higher (DSL or cable).

  • Page 54: Ordering Directv Cinema Programs

    DIRECTV CINEMA (High-Definition DVRs) Ordering DIRECTV CINEMA Programs The steps for ordering programs depend on whether your receiver IS connected or IS NOT connected to the Internet. If your receiver is NOT connected to the Internet: To order a movie, highlight a title and press the orange REC (Record) button on your remote.
  • Page 55 DIRECTV CINEMA (High-Definition DVRs) Press the LIST button on your remote to access the Playlist. To watch a movie, highlight a title and press the PLAY button or press SELECT on the title and then select “Play”. A confirmation message with the price of the movie will display, asking if you‘re sure you want to watch the movie.
  • Page 56 DIRECTV CINEMA (High-Definition DVRs) Press the LIST button on your remote to display the Playlist. Programs are downloaded in the order they were scheduled. If a movie is currently downloading it will appear at the top of your Playlist with a progress bar displaying the % complete.

  • Page 57: Pay Per View Events

    Special events like UFC, Boxing, WWE and more are listed in the program guide starting on channel 117. Ordering PPV events works the same way as ordering DIRECTV CINEMA movies from the program guide. See previous section for details. DIRECTV Cinema &...
  • Page 58 DIRECTV ® USER GUIDE...

  • Page 59: Chapter 4: Recordings

    CHAPTER 4 - RECORDINGS RECORDING A SINGLE SHOW ............RECORDING A SERIES ..............WATCHING AND DELETING YOUR RECORDED SHOWS ..65 MY PLAYLIST ................. Playlist Options ..............67 Managing My Playlist .............68 MANAGE RECORDINGS ..............RECORDING FROM YOU COMPUTER OR PHONE ......74...

  • Page 60: Recording A Single Show

    Note: You can record two shows at the same time with your DIRECTV DVR if you have made the proper connections to your satellite dish.
  • Page 61 Recording a Single Show Changing a Record Option Some live events and even a few TV shows run past their allotted time slot. Your DVR is very smart, but it sets up all recordings based on the start and stop times the broadcasters give us for the program guide. If you are watching while recording and you think your show might go into the next time slot, press INFO on the remote, then select “More Info”...

  • Page 62: Recording A Series

    If you press the RECORD button a third time on a series, an onscreen message will appear giving you the choice to “Keep Recording,” “Change Recording Options,” or “Stop Recording.” On Standard-Definition DVRs, the options are “Cancel This,” “Cancel All” and “Don’t Cancel.” DIRECTV ® USER GUIDE...

  • Page 63: Watching And Deleting Your Recorded Shows

    Watching and Deleting Your Recorded Shows Watching and Deleting Your Recorded Shows To see your list of recorded shows, press LIST on the remote. Alternatively, you can also press MENU and select “My Playlist.” Use the arrow keys to highlight the desired show, press SELECT, then select “Play” (or “Resume” if you’ve already watched part of the show) to start the show.

  • Page 64: My Playlist

    “2 New/5 Total.” Press PLAY on a series to play all the episodes in the folder, in order from oldest to newest. DIRECTV ® USER GUIDE...

  • Page 65: Playlist Options

    My Playlist Playlist Options From the Playlist screen, press the YELLOW button to display Playlist Options. Mark Programs to Delete Select “Mark programs to delete” if you want to delete two or more programs at once. Sort Programs by Category Select “Sort programs by category”...

  • Page 66: Managing My Playlist

    When your disk is full, the oldest shows (viewed or not) are automatically pushed out to make room for the new ones. If you have a show that you don’t want pushed out, press the BLUE button to “Keep” it in your Playlist until you delete it. 37% Free DIRECTV ® USER GUIDE...
  • Page 67 HD, while recording other shows in SD to optimize your use of the available recording capacity. DIRECTV CINEMA Press the GREEN button to go to the DIRECTV CINEMA home page. Recordings CHAPTER 4 -...

  • Page 68: Manage Recordings

    The To Do list does not display DIRECTV CINEMA programs scheduled for download over the Internet; these are shown in the Queue screen.

  • Page 69: Series Manager (Prioritizer)

    Manage Recordings Series Manager (or Prioritizer) The Series Manager screen (or Prioritizer screen on Standard-Definition DVRs) displays a prioritized list of all the series you’ve scheduled to record. If there is a series recording conflict and the receiver must choose which show to record, it uses this list to determine the priority.

  • Page 70: Queue

    Manage Recordings Queue The Queue screen displays DIRECTV CINEMA titles that are in the queue waiting to be delivered to your hard drive. See Chapter 3, “Ordering DIRECTV CINEMA Programs” for details. History Provides status information for every recording scheduled, whether they were completed, canceled or deleted.

  • Page 71: Record Defaults

    Manage Recordings Record Defaults The Record Defaults screen lets you set the recording options you want the receiver to use every time it does a recording. The receiver’s default settings work best in the vast majority of cases, but you may want to change them to your personal preferences.

  • Page 72: Recording From A Computer Or Phone

    Have you ever forgotten to set a recording and wish you could do it remotely from work or while on the go? Note: You must have an account on directv.com to use remote scheduling. From a Computer To schedule a recording from your computer, go to directv.com/ tvlistings to see an on-line version of the program guide.
  • Page 73 Order DIRECTV CINEMA™ right on your phone (available for iPhone, Android, Palm, BlackBerry and Windows Phone 7), no need to have your receiver connected to a phone line Record to any DIRECTV DVR in your home Go to directv.com/mobileapps for more information.
  • Page 74 DIRECTV ® USER GUIDE...

  • Page 75: Chapter 5: Extras

    CHAPTER 5 - EXTRAS CALLER ID ................76 DIRECTV DOUBLEPLAY ............77 ® DIRECTV™ IPAD APP ............78 ® DIRECTV WHOLE-HOME DVR SERVICE ..79 ® (HD Receivers) GAMESEARCH ..............84 ™ GSN GAME LOUNGE ............84 MUSIC, PHOTOS & MORE .............86 QUICKTUNE ................88 SCOREGUIDE ..............88 ™...

  • Page 76: Caller Id

    On Standard-Definition Receivers, set up your receiver to display onscreen call notices as follows: Press MENU, select “TVmail & Caller ID,” then “Turn On Notices.” To display your Call Log, select “TVmail & Caller ID,” select “Edit Settings”, then select “Caller ID.” DIRECTV ® USER GUIDE...

  • Page 77: Directv ® Doubleplay

    DIRECTV DoublePlay ® ™ DIRECTV DoublePlay ® ™ Program 2 Watching Program 1 Program 1 High -Definition DVRs With DoublePlay you can easily switch between two programs on at the same time without missing a minute of either. Your HD DVR stores up to 90 minutes of live TV on two channels.

  • Page 78: Directv™ Ipad ® App

    Search for any television show up to 14 days in advance Browse programs by channel or date & time Watch trailers and get detailed show info: See descriptions, upcoming showings, cast & crew, parental info, similar shows, and photos. Go to directv.com/ipad for more information. DIRECTV ® USER GUIDE...

  • Page 79: Directv ® Whole-Home Dvr Service

    DIRECTV HD DVR receiver (models HR24, HR20-HR23 with DECA), an additional Whole-Home-capable receiver (models H25, H24, HR24, H21 with DECA, H23 with DECA, R22 with DECA,HR20-HR23 with DECA) for each TV, a SWiM network, HD Access, DVR service and DIRECTV ®...
  • Page 80 DIRECTV Whole-Home DVR Service (High-Definition Receivers) ® 2. Activate DIRECTV Whole-Home DVR Service: ® Once DIRECTV Whole-Home DVR service is activated on your account, ® press the LIST button on your remote. The message on the right will display, confirming the service has been enabled. Select “Continue”.
  • Page 81 5. View Status: To view the Whole-Home status for all your connected HD DVRs, press MENU, select “Parental, Fav’s & Setup,” “System Setup,” “Whole-Home” and then “Status.” This screen indicates if DIRECTV Whole-Home DVR service is ® authorized, as well as the Playlist sharing settings for all networked HD DVRs.

  • Page 82: Record Programs

    Don’t worry about having See Chapter 4, “Recordings” for details. to remember which DVR you recorded your shows on. If you’re in a room with an HD Non-DVR receiver, once you authorize DIRECTV ® Whole-Home DVR service keeps things simple by giving Whole-Home DVR service you’re able to request programs to record.

  • Page 83: Watch Recorded Programs

    DIRECTV Whole-Home DVR Service (High-Definition Receivers) ® Recordings can only be managed from the HD DVR receiver that recorded the show (even if they were originally requested from a Non- DVR receiver). In order to check the status of scheduled recordings on the To Do List or to change the priority of a series you’ve scheduled...

  • Page 84: Gamesearch

    Sports blackouts, a long-time source of frustration and confusion for sports fans, occur when a sporting event is not televised in a certain area. But thanks to DIRECTV’s cutting-edge technology, whenever you tune in to a channel with a blacked-out game, GameSearch recognizes the blackout and immediately looks to see if the game is on another channel.

  • Page 85: Music, Photos & More

    You must have at least one personal computer running a media server (e.g. TVersity, Windows Media Player, Intel Viiv) in your network for this service to work. The setup is similar to that used for the DIRECTV CINEMAplus service. See Appendix 2 for details on how to connect your DVR to your home network.
  • Page 86 TV or view photos from your PC. Once the desired songs are selected from the Music submenu, the song’s information will display on the Progress bar. Select “Photos”, go to the Photos submenu. Select “Browse” to see several photos at once. DIRECTV ® USER GUIDE...
  • Page 87 Music, Photos & More (High-Definition DVRs) You can listen to music and display photos at the same time. Press the GREEN button on your remote to toggle between music, photos and video control modes. Pressing the STOP button while in music control mode stops the music from playing and the audio from the current channel is then heard.

  • Page 88: Quicktune

    Look for an onscreen popup that lets you know when interactive content is available and follow the onscreen instructions to use the interactive features. DIRECTV ® USER GUIDE...

  • Page 89: Tvapps

    Press the Right Arrow button on your remote control to launch TV Apps. Select the DIRECTV App Store icon at the top of the TV Apps Dock and choose the apps you want. You can also go to the online DIRECTV App Store on your computer, at directv.com/tvapps.
  • Page 90 DIRECTV ® USER GUIDE...

  • Page 91: Chapter 6: Settings

    CHAPTER 6 - SETTINGS SETUP AND ACTIVATION ............CONNECTIONS ................SYSTEM SETUP ................Info & Test ................97 Display ..................98 Audio ..................100 HDTV ..................101 Network Setup ..............103 Remote Control ..............103 Sat & Antenna ..............105 Whole-Home ................105 Reset ...................106 Access Card .................106...

  • Page 92: Setup And Activation

    ® Once all the setup processes are complete, all that’s left to do is activate your DIRECTV Service. Before you make the call, be sure to: Have on hand your service address, social security number and a valid major credit card.

  • Page 93: Connections

    Connecting your receiver to a land-based telephone line saves you money because it allows you to purchase DIRECTV CINEMA movies and Pay-Per-View events without calling DIRECTV to order. It is required for sports package subscriptions and is also used to enhance the interactive features available on our interactive channels.

  • Page 94: Video Connections

    Refer to the manuals for that equipment to see the connection options specific to each make and model. The following images show examples of how your receiver may be connected, using the supported video and audio connections for the TV, the surround sound, and the DVD player/burner or VCR. DIRECTV ® USER GUIDE...
  • Page 95 This example also shows using a VCR or DVD burner with RCA audio and video connectors. Surround System DIRECTV DVR DIRECTV DVR Example: TV with Component Video Connectors Here is an example using a TV that has component video connectors...
  • Page 96 This example also shows using a VCR or DVD burner with RCA audio and video connectors. Surround System DIRECTV Plus ® Television Surround System Example: TV with RCA Connectors...

  • Page 97: System Setup

    System Setup System Setup Press MENU, select “Parental, Fav’s & Setup,” then “System Setup.” Go to System Setup to review or change your system settings which include: audio options, video format, TV resolution, network setup, remote control setup and more. Info &...

  • Page 98: Display

    Scrolling Effects: Turn scrolling effects on or off. This affects the appearance of large text areas when they scroll. Banner Time: Set the channel banner time to determine how quickly the banner disappears after moving to a new channel. DIRECTV ® USER GUIDE...
  • Page 99 System Setup Captioning High -Definition DVRs Select “Captioning” to turn closed captioning on or off, and to select the font style, size and color for the display of captions. Clock Select “Clock” (or “Time Zone” on Standard-Definition Receivers) to set your time zone and whether you want the receiver to show Daylight Savings time or not.

  • Page 100: Audio

    Additional equipment is required and sold separately. “Dolby” and the double-D symbol are trademarks of Dolby Laboratories. For Standard-Definition Receivers select “Audio” and then press the GREEN and RED buttons on your remote to move between the Language, Sound Effects and Dolby Digital screens. ® DIRECTV ® USER GUIDE...

  • Page 101: Hdtv

    System Setup HDTV High -Definition DVRs Select “HDTV” and then select either “Video”, “TV Ratio” or “TV Resolution”. Before you get started, you may want to review Appendix 3, About High- Definition, which describes HD formats and resolutions. Note: To change your screen format and resolution temporarily, press INFO on your remote, select “Audio/ Video”...
  • Page 102 To find the resolutions your TV supports, check the user’s guide that came with your TV. If you select a resolution your TV doesn’t support, the receiver will reset the setting after a few seconds. DIRECTV ® USER GUIDE...

  • Page 103: Network Setup

    When the MODE switch on your remote is in the left-most position, it controls your DIRECTV Receiver. However, you can also program the AV1, AV2 and TV positions to control other equipment such as your TV, DVD, VCR or Stereo.
  • Page 104 IR/RF Setup Certain remote control models feature RF (radio frequency) capability. Refer to the model number printed on the top left corner of your DIRECTV Remote Control. Look for the letter(s) “R” or “RB” at the end of the model number, which indicates that the remote supports radio frequency.

  • Page 105: Satellite (Or Sat & Antenna)

    Receiver. Not all HD DVR’s have a built-in off-air tuner. Whole-Home High -Definition DVRs If you’re using DIRECTV Whole-Home DVR service you can use this ® option to set or change your DVR Playlist Sharing preferences or to create or change the names of each receiver location. To learn more, read “DIRECTV...

  • Page 106: Reset

    -Definition DVRs Do not select Access Card unless you have a new access card provided by DIRECTV. DIRECTV will provide new access cards and instructions when necessary. Follow the onscreen directions to replace your access card. You will need your old and new access cards to complete this process.

  • Page 107: Chapter 7: Help & Troubleshooting

    CHAPTER 7 - HELP & TROUBLESHOOTING HELP ................108 TROUBLESHOOTING TIPS .........109 FREQUENTLY ASKED QUESTIONS ......112...

  • Page 108: Help

    “Help”. On Standard-Definition DVRs, press MENU, select “Customer Care & Help” and then select “Help Topics”. You can also tune to Channel 1 to access the interactive DIRECTV Customer Information Channel. Watch videos on a variety of topics, such as your remote control, receiver features, and troubleshooting.

  • Page 109: Troubleshooting Tips

    Receiver, then wait for program guide information to be acquired. ® If the problems persist, try unplugging the power cord of the DIRECTV DVR for 15 seconds, then plug it in again. If the above two items don’t work, try reauthorizing your receiver. On a computer, go to directv.com/reauthorize and follow the onscreen instructions.

  • Page 110: System Software Updates

    System Software Updates DIRECTV periodically sends system software updates to your receiver to improve performance and upgrade features and functions. These updates will occur automatically, usually at times when the receiver would likely be turned off. If your receiver is on when an update is sent, you will see an onscreen message and you may experience a disruption in reception for a few minutes.

  • Page 111: Run The System Test

    Follow these steps to run the diagnostics system test on your DVR: Turn on your TV and the DVR. Slide the mode switch to the DIRECTV position to put the remote control in satellite receiver-controlling mode, then press MENU to display the Quick Menu.

  • Page 112: Frequently Asked Questions

    - If snowy screen, make sure your TV is on channel 3 or 4. - Press TV INPUT on your DIRECTV remote to cycle through the “sources” or pieces of equipment whose signal is displayed on your TV. TV INPUT must be programmed to work; see Chapter 6, “System Setup, Remote Control” for instructions.
  • Page 113 - Press the INPUT button on the TV remote control to change the video source. - Press the TV/VCR button on the VCR remote or on the VCR’s front panel. - If problems persist, turn off all equipment connected to your TV, wait a few minutes, then turn the DIRECTV Receiver back on.
  • Page 114 - Electronic protection circuit may have been activated due to a power surge. - You may have blown a circuit breaker or be experiencing a power outage. - Parental viewing limits may have been activated on your DIRECTV Receiver. ®...
  • Page 115 Possible Causes: - Your TV and/or your receiver are not powered on. - Your receiver may be hooked up to the TV incorrectly. - You may be on the wrong video source for your DIRECTV Receiver. ® - You may be tuned to a channel that is not currently broadcasting, or that you don’t subscribe to.
  • Page 116 - Weather issues are usually temporary. Wait for the weather to clear and your signal should return to normal. - If there are no weather problems in your area, reset your DIRECTV DVR using the red RESET button behind the door on the front of the receiver or by unplugging the receiver for 15 seconds and then plugging it back in.
  • Page 117 “Repeat Satellite Setup.” Follow the steps. From the Satellite Dish Type screen, make sure the proper dish type is selected. - To refresh your receiver information, go to directv.com/reauthorize. You will need to be logged into your account on directv.com to complete this process.
  • Page 118 - If the issue continues, reset your DIRECTV Receiver. Press the RESET button behind the access panel door on the front of the DIRECTV Receiver. You can also press MENU, press SELECT “Parental, Fav’s & Setup”, then select “System Setup.” Select the “Reset”...
  • Page 119 - Check the HD output resolutions and deselect those not supported by your TV. For 1080p programs, some TVs do not support the 24 frame-per-second rate DIRECTV provides. Also, many TVs do not support 480i. You may have to press the RES button on your receiver’s front panel to set the resolution to one your TV supports.
  • Page 120 I wanted to record a program, but I got an error message saying it conflicted with another scheduled record. What do I do? Your DIRECTV DVR can record up to two programs at once, or it can record one program while you watch another live program. Possible Causes: - You tried to record three programs at the same time or tried to watch a live program while recording two others at the same time.
  • Page 121 Frequently Asked Questions Solution: - If you tried to record three programs at once, or watch a live TV program with two others recording, you will need to decide which recording to cancel. - If the overlap is a couple of minutes (for example, some networks occasionally start programs at 8:59 instead of 9:00 p.m.), adjust your recording start and end times in the Recording Options.
  • Page 122 Update and press SELECT. - If you recorded a DIRECTV CINEMA movie or Pay Per View event, but did not watch it, the time which you are allowed to purchase or watch it may have expired. To avoid this in the future, check your Pay Per View recordings in the My Playlist screen for expiration dates.
  • Page 123 Frequently Asked Questions I’ve set up a series recording, but now I get a bunch of reruns and multiple copies of the same program Your DVR is getting full of duplicate recordings of the same program, or old episodes of the chosen show. Possible Causes: - Your series is set to record both First Run and Repeat episodes.
  • Page 124 Press ENTER after entering a channel number to tune immediately. - If you are trying to operate a device other than the DIRECTV DVR that you have programmed the remote to control, make sure you first slide the MODE switch to the mode that is programmed for that device (AV1 or AV2). The indicator light for the component you’re trying to control should light up when you press a valid key for that component.
  • Page 125 CHAPTER 8 - WARRANTY AND OTHER INFORMATION LIMITED 90-DAY WARRANTY ..........126 DIRECTV PROTECTION PLAN ..........129 FCC CUSTOMER INFORMATION ........131 TERMS & CONDITIONS FOR USE OF SOFTWARE ....135...

  • Page 126: Limited 90-Day Warranty

    This exchange is done without charge to you for parts and labor. You will be responsible for the cost of shipping to and from the location designated by DIRECTV. If DIRECTV cannot reasonably repair or replace the Receiver then DIRECTV may, at its sole discretion, refund the price you paid for the product or the current retail price of the product.

  • Page 127: Before Requesting Repair Service

    Any modifications or other changes to the product, including but not limited to software or hardware modification in any way other than as expressly authorized by DIRECTV will void this limited warranty. Except in the case of hardware or software provided by DIRECTV, installing software modifications, “hacks”...
  • Page 128 To Get Warranty Service... Warranty service will be provided by DIRECTV. If you believe you need service for your Receiver, contact DIRECTV at 1-800-DIRECTV. A representative will go through a diagnostic checklist with you. If it is determined that the product needs to be returned for service or exchanged, you will receive a return authorization number.

  • Page 129: Directv Protection Plan

    DIRECTV entertainment. ® DIRECTV PROTECTION PLAN Benefits Your DIRECTV Limited Warranty provides certain remedies for this receiver during the stated coverage term. The DIRECTV PROTECTION PLAN provides comprehensive coverage for your DIRECTV System, including: ®...
  • Page 130 DIRECTV where authorized by law. Certain limitations may apply. Pricing, terms and conditions of the DIRECTV PROTECTION PLAN are subject to change. Full terms and conditions will be mailed to you prior to service billing and are available at directv.com/protection.

  • Page 131: Fcc Customer Information

    El Segundo, CA 90245 1-800-DIRECTV • Trade Name: DIRECTV • Type of Equipment: DIRECTV Satellite Receiver • Model Number: R or HR Federal Communications Commission (FCC): This equipment complies with both Part 15 and Part 68 of the FCC rules.
  • Page 132 Increase the separation between the equipment and the DIRECTV Receiver. • Connect the equipment into an outlet on a circuit different from that to which the DIRECTV Receiver is connected. • Consult the dealer or an experienced radio/TV technician for help.
  • Page 133 The REN for this product is part of the product identifier that has the format US: AAAEQ##TXXXX. The digits represented by ## are the REN without the decimal point (e.g., 03 is a REN of 0.3). If this DIRECTV Receiver causes harm to the telephone network, the telephone company will notify you in advance that temporary ®...
  • Page 134 FCC Customer Information If trouble is experienced with this unit, for repair or warranty information, please contact DIRECTV Customer Care at the address and phone number listed below. If the equipment is causing harm to the network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 135: Terms & Conditions For Use Of Software

    Receiver may be made directly available to you by the providers thereof. The source code to certain software subject to the GNU GPL and other open source licenses that is used in connection with the Receiver is made available to you by DIRECTV following the written request to DIRECTV.
  • Page 136 C. Ownership of Software and Reservation of Rights The Software is licensed, not sold, to you for use only under the terms of this license agreement, DIRECTV is NOT transferring title or any ownership rights in the Software to you and DIRECTV and its suppliers reserve all rights not expressly granted to you. Except as stated above, this license agreement does not grant to you any intellectual property rights in the Software.
  • Page 137 Certain additional terms and information for the Software and certain third party software (including the text of licenses applicable to any free, open source and other similar software that may be included in the Software) may be found in the DIRECTV website located at www.directv.com, and the GNU website located at www.gnu.org.
  • Page 138 To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights. These restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it. DIRECTV ®...
  • Page 139 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have. You must make sure that they, too, receive or can get the source code. And you must show them these terms so they know their rights.
  • Page 140 These requirements apply to the modified work as a whole. If identifiable sections of that work are not derived from the Program, and can be reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to those DIRECTV ®...
  • Page 141 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) sections when you distribute them as separate works. But when you distribute the same sections as part of a whole which is a work based on the Program, the distribution of the whole must be on the terms of this License, whose permissions for other licensees extend to the entire whole, and thus to each and every part regardless of who wrote it.
  • Page 142 License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royalty-free redistribution of the Program by all those who receive copies directly or indirectly through you, DIRECTV ®...
  • Page 143 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program. If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances.
  • Page 144 To do so, attach the following notices to the program. It is safest to attach them to the start of each source file to most effectively convey the DIRECTV ®...
  • Page 145 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) exclusion of warranty; and each file should have at least the “copyright” line and a pointer to where the full notice is found. <one line to give the program’s name and a brief idea of what it does.> Copyright (C) <year>...
  • Page 146 This General Public License does not permit incorporating your program into proprietary programs. If your program is a subroutine library, you may consider it more useful to permit linking proprietary applications with the library. If this is what you want to do, use the GNU Lesser General Public License instead of this License. DIRECTV ® USER GUIDE...

  • Page 147: Appendices

    APPENDICES APPENDIX 1: RECEIVERS FRONT AND BACK PANELS ..148 APPENDIX 2: HOW TO NETWORK YOUR RECEIVER ...156 APPENDIX 3: ABOUT HIGH-DEFINITION ......163...

  • Page 148: Appendix 1: Receivers Front And Back Panels

    Appendix 1: Receivers Front and Back Panels DIRECTV HD DVR FRONT PANEL: The buttons on the front panel perform the same functions as similarly named buttons on the remote control. You can use the front panel buttons at any time, but they are especially useful if you misplace your remote control or the batteries die.
  • Page 149 7. SELECT – Selects the item highlighted. RES (RESOLUTION) – The RES key switches the output resolution of the DIRECTV Receiver. Each time you press the key, it cycles ® to the next available resolution: 480i, 480p, 720p, 1080i, and 1080p (supported on some models). Note: The RESOLUTION button on the front panel only changes the resolution.
  • Page 150 Appendix 1: Receivers Front and Back Panels BACK PANEL: 11 12 Your equipment may not look exactly like the model illustrated. DIRECTV ® USER GUIDE...
  • Page 151 Appendix 1: Receivers Front and Back Panels SATELLITE IN 1 (SWM-2) – Connect one line from your satellite dish here. A Single Wire Multi-Switch (SWM) connection, if applicable, is made to this satellite in port. SATELLITE IN 2 – Connect the second line from your satellite dish here. S-VIDEO OUT –...
  • Page 152 Appendix 1: Receivers Front and Back Panels DIRECTV Plus ® FRONT PANEL: The buttons on the front panel perform the same functions as the remote control. You can use the front panel buttons at any time, but they are there just in case you misplace your remote control or the batteries die.
  • Page 153 This button lights orange to indicate a recording is in progress. SELECT – Selects the item highlighted. ACTIVE – Displays the DIRECTV Interactive Home Page - local weather and more! INFO – Displays channel banner or info for a highlighted program or channel cell. DOOR PANEL –...
  • Page 154 Appendix 1: Receivers Front and Back Panels BACK PANEL: Your equipment may not look exactly like the model illustrated. DIRECTV ® USER GUIDE...
  • Page 155 Connect the second line from your satellite dish here. OFF AIR IN – Connect a standard TV antenna or cable feed to the DIRECTV Receiver using this jack USB – For future use. USB 2.0 Host(FRONT/REAR EACH 5V = 500mA) S-VIDEO OUT –...

  • Page 156: Appendix 2: How To Network Your Hd Dvr

    How to Network your HD DVR To use your DIRECTV HD DVR on your home network, you will need: A compatible DIRECTV Receiver, such as the DIRECTV HD DVR (model HR20 or later) or DIRECTV Plus DVR (model R22) ®...
  • Page 157 If you have Whole-Home DVR Service: Professionally Installed Internet Connection Kit Because Whole-Home DVR service uses a network to share programs between your DIRECTV receivers, only a professionally installed Internet Connection Kit can be used to connect to the Internet.
  • Page 158 (High-Definition DVRs) If you do not have Whole-Home DVR service: Wired Step 1 - Connect your DIRECTV HD DVR to your router Direct Connection Ethernet Cable Connect one end of your Ethernet cable to the Ethernet port on the back of your router.
  • Page 159 Select to complete the setup process (See figure B). Figure C If your DIRECTV HD DVR does not immediately recognize the network connection, you will get the option to choose the connection method. Choose Wired (See Figure C). Follow the onscreen instructions.
  • Page 160 Appendix 2: How to Network Your HD DVR (High-Definition DVRs) Wireless Create a wireless connection between your wireless router and your DIRECTV HD DVR, so your receiver can access the Internet. Ethernet Cable Along with the Network Requirements at the beginning of Appendix 2 your will need:...

  • Page 161: Home Network

    Highlight your wireless network and press SELECT to display a blue dot next to your network. Then select Continue. Follow the onscreen instructions to complete the set-up process of the wireless adapter. Note: If you are having difficulty connecting to the Internet or need more information, visit www.directv.com/getconnected.
  • Page 162 Done to complete the setup process (See figure B). Figure C If your DIRECTV HD DVR does not immediately recognize the network connection, you will get the option to choose the connection method. Choose Wireless (See Figure C). Follow the onscreen instructions.

  • Page 163: Appendix 3: About High-Definition

    Screen Formats What if you’re watching a nearly square-shaped 4:3 broadcast on a 16:9 TV, or vice versa? The DIRECTV HD Receiver lets you choose from a variety of screen formats to deal with those scenarios. You can set up your preferences for format during Guided Setup and change them at any time.
  • Page 164 Resolution (RES) Key on Receiver Front Panel This key is used to through cycle all available resolutions on your DIRECTV HD DVR. It does not through cycle format settings. If video and audio are not appearing, it may be because the current resolution setting is not supported by your television. By pressing this key, you can check all available resolutions to see if that solves the problem.
  • Page 165 Appendix 3: About High-Definition (High-Definition DVRs) Supported Resolutions The following table shows the resolutions that can be output from each type of connection: Output Connection Available Resolutions HDMI 1080i, 1080p, 720p, 480i, 480p Component Video (YPbPr) 1080i, 720p, 480i, 480p Note: S-Video 480i...
  • Page 166 This format crops (cuts off) the left and right portions of the 16:9 frame so it fits the 4:3 screen. If your display is a 4:3 format TV or monitor, your format options include these: For 4:3 program signals: Fills TV Screen For 16:9 program signals: Stretch Crop Letterbox DIRECTV ® USER GUIDE...
  • Page 167 Appendix 3: About High-Definition (High-Definition DVRs) 16:9 TVs Showing 4:3 programs For a wide screen 16:9 TV showing a standard 4:3 TV program, the program is too tall to fit the screen. Your choices here include: - Pillar Box Here the 4:3 image is shrunk until the entire height of the program fits on your TV. Since the aspect ratio is maintained, the image is no longer wide enough to fill the screen, so gray or black bars are seen at the left and right edges.
  • Page 168 Appendix 3: About High-Definition (High-Definition DVRs) If your display is a 16:9 format TV or monitor, your format options include these: For 4:3 program signals: Pillar Box Stretch Crop For 16:9 program signals: Fills TV Screen DIRECTV ® USER GUIDE...

  • Page 170: Index

    App - 78 ™ ® Cast & Crew - 33, 78 DIRECTV Mode - 14, 16, 92, 103, 111, Access Card - 11, 12, 92, 97, 106, 109, Category Sort- 24, 35 113, 124 111, 149, 153 Closed Captioning - 28, 99...
  • Page 171 Language - 45, 92, 98, 100, 106 change order - 65 jump to a date and time - 24 Last 5 - 27 DIRECTV CINEMA - 67 options - 24 Live Buffer - 18 keep - 67 Guided Setup - 92...
  • Page 172 RCA connectors - 96, 151, 155 Pausing - 16 Remote Recording - 72 Rear Panel - 150-151, 154-155 Pay Per View - 24, 57 Repair - 11, 126, 127, 128, 129, 134, 144 Recent Searches - 38, 39, 41 DIRECTV ® USER GUIDE...
  • Page 173 Index Reset - 92, 102, 103, 106, 109, 112, 114, Software - 22, 110, 127, 135-146 TV Problems - 112, 115 TV Ratings - 44-45 115, 118, 119, 149, 153 Song - 87 TV Ratio - 99 Resolution - 29, 97, 101, 102, 112, 113, Sort - 24, 65 118, 119, 149, 163, 164, 165 Sound Effects - 100...
  • Page 174 Design logo, DIRECTV Active, DIRECTV INTERACTIVE, DIRECTV PLUS, HomePlug and the DIRECTV Plus DVR and DIRECTV Plus HD DVR logos are trademarks of DIRECTV, Inc. All other trademarks and service marks are the property of their respective owners. This item incorporates copy protection technology that is protected by U.S. patents and other intellectual property rights of Rovi Corporation.
  • Page 176 Icon Reference Indicate that a show’s start or end time is earlier or later than is visible in the Guide program cell. LEFT and RIGHT arrows on the remote offer special functionality. Arrow Icons Objects are scrollable above or below the visible window. UP and DOWN arrows on the receiver front panel offer special functionality.
  • Page 177 Indicates a Program is in the Queue. All episodes of an ongoing programs are in the Queue. Indicates a program is about to expire Indicates that the programs comes from DIRECTV CINEMA. Indicates a recorded program is not available for viewing.

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