DirecTV Genie User Manual page 119

If the issue continues, reset your DIRECTV Receiver. Press the RESET button behind the access panel door on the front of the
DIRECTV Receiver. You can also press MENU, press SELECT Settings & Help, then Settings. Select the Reset item from the
left menu and follow the onscreen instructions.
Q: Why is there no audio with picture?
You can see a picture from your DIRECTV
Possible Causes:
A setting (such as mute or volume) may have changed on the Receiver or your TV.
The cables between your TV and the Receiver may not be connected properly, or there may be a problem with an external
stereo or surround sound system.
Verify that your surround sound system is working, if applicable.
Your TV may not support the selected HD resolution from your Receiver.
Solution:
Verify that the MUTE button is not activated on your Remote.
Raise or lower the volume. Did volume meter display on TV?
Test sound on your TV by changing the input to another source, such as a DVD player, game box, or antenna.
If connected to stereo or surround sound system, verify components are on and set to the correct mode, and that audio
cables are secure and connected correctly.
If the issue continues, reset your DIRECTV
the DIRECTV Receiver. You can also press MENU, select Settings & Help, then Settings. Select the Reset item from the left
®
menu and follow the onscreen instructions.
Check the HD output resolutions and deselect those not supported by your TV. For 1080p programs, some TVs do not support
the 24 frame-per-second rate DIRECTV provides. Also, many TVs do not support 480i. You may have to press the RES button
on your Receiver's front panel to set the resolution to one your TV supports.
FREQUENTLY ASKED QUESTIONS
Receiver, but there is no sound.
®
Receiver. Press the RESET button behind the access panel door on the front of
®
119