Related Manuals for DirecTV WVB
Summary of Contents for DirecTV WVB
- Page 1 Installation and Troubleshooting Guide This document covers installation and troubleshooting of the Wireless Video Bridge and Wireless Genie Mini, or C41W. Wireless Genie Mini and WVB...
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Page 2: Wireless Video Bridge Setup/Beacon Mode
Continue, depending on your software version; older software versions will state Continue) at this time. Move to the next client Try to focus on good WVB placement; this will help all the clients get a to verify signal. good signal, and can prevent future service calls. -
Page 3: Installation
3. Connect the WVB to the SWiM/MoCA network (if more than one WVB is used, connect all WVBs to the SWiM/MoCA network) 4. If the WVB is not powered on, power on the WVB. After a short delay (one to two minutes) the LED should be solid green. Note: The LED will be solid if the Genie Server previously had ANY clients (wired or wireless) paired to it. -
Page 4: Installing Wireless Genie Mini Clients
9. After these steps have been completed, the wireless client (C41W) can add clients. will be registered to the Genie Server and WVB. After the client has ∎ Do not exit the Add Clients screen until all the clients are been added, the registration is maintained even if the WVB and/or added. -
Page 5: Troubleshooting Basics
How to troubleshoot for signal strength issues and how to determine WVB or Genie Server possible structural interference and verify WVB placement: WVB initial setup: Is the WVB LED blinking red? Range – the WVB wireless technology is designed to work with 80 feet and five ∎ ∎ walls Reset. -
Page 6: Wireless Client Troubleshooting
5. If internet connected, power-cycle the router. b. Try moving the WVB to a better location to improve the signal to the Wireless 6. Reset the WVB. Client locations. Remember the minimum distance guidelines to separate the 7. -
Page 7: Client Troubleshooting
2. If that does not resolve the issue, follow the installation issue. steps. C41W Menus in Spanish Factory-reset the affected clients by holding down the power button for 15 seconds; this should clear the problem. Wireless Genie Mini and WVB... - Page 8 ∎ Genie Server resolve, reboot WVB, then reboot server. 4. If the wireless client (C41W) network LED is blinking red, reset the WVB (this is Troubleshooting needed in case the WVB has not loaded the new software) 5. Treat the same as Genie Server OSD “Wireless Connection Lost”...
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Page 9: Reset To Factory Defaults
Equipment Reset Reset to Factory Defaults Genie Reset Process If any of the troubleshooting steps call for a reset on either the WVB or C41W, Resetting a Genie With Clients here are the procedures. If something has changed with the customer’s router or internet To reset the WVB back to factory defaults perform the following. -
Page 10: Diagnostic Codes
Determine if the WVB was deliberately removed from the network on your network. In order to display any video the by the customer. If it was, removing the WVB from the Genie receiver needs to be connected to a Wireless Video The Genie server by using the system menus. -
Page 11: Led States
Normal Wireless Video Bridge survey/Beacon mode without MoCA network connected. Blink Green and Yellow Wireless Video Bridge in Beacon Mode. Used to position the WVB and Wireless Clients during the Wireless Video Bridge survey/Beacon Mode. Transitioning out of Wireless Video Bridge Beacon Mode This is normal when initially connecting to the MoCA network. - Page 12 Wireless Client (C41W) booting boot in 1-2 minutes GREEN Normal operation This means the Wireless Client had a good connection to the WVB. Wireless Client (C41W) connected to the WVB, YELLOW Follow “Wireless Client (C41W) Network LED Failures” troubleshooting above.
- Page 13 Removing a WVB This process is only intended to be used if the WVB is to be permanently removed from the Genie Server. If replacing a WVB, go to the “Replace WVB” section in this document. If more than one WVB has been installed and a WVB is removed permanently, this procedure should be performed to stop an error from occurring on the Genie Server.
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Page 14: Software Updates
Click “Remind Me Later” or “OK” to clear the OSD. In the event that the download server does not respond or an error occurs during the firmware file transfer, the WVB will try again on its next update cycle. The WVB will remain online and operational in this event. -
Page 15: Maximum Distances And Material Loss
Maximum Distances and Material Loss The WVB and the Wireless Client (C41W) should be placed no further than 80 feet apart and have no more than 5 internal walls between them. It is important to recognize this guidance, and that home construction may significantly decrease range.