DirecTV Genie User Manual page 120

FREQUENTLY ASKED QUESTIONS
Q: What to do about partial programming loss; channels missing from Guide; channel is in the Guide but I
can't tune to it?
Your Program Guide is missing channels, or you are unable to use the Guide to tune to a channel.
Possible Causes:
The channels might be excluded from the Favorites list currently in use.
Your satellite dish may be incorrectly configured.
Your Receiver information may need to be refreshed.
Solution:
To change your Favorites List, press GUIDE on the Remote, then press the DASH [—] button and select Change Favorites List,
then All Channels.
Enter the channel number using the number pad on the remote control.
Check the dish type set in your Receiver's preferences: Press MENU, select Settings & Help, Settings, Info & Test, then More
System Info. Check the Satellite Dish Type shown on the System Setup screen to see if it is correct. If not, select Satellite
from the left menu, then select Repeat Satellite Setup. Follow the steps. From the Satellite Dish Type screen, make sure the
proper dish type is selected.
To refresh your Receiver information, go to directv.com/reauthorize. You will need to be logged into your account on
directv.com to begin this process.
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