Notes:
Retrieve Call Service
This service restores a held connection heldCall (C1-D1) to the Connected state (active).
Function: cstaRetrieveCall(), CSTARetrieveCallConfEvent
Direction: C → S
Functional Description:
12
•
TRS - The same Toll Restriction Services apply to calls generated via a CSTAMake-
Call request as exist with user dialed numbers.
•
LCR - Least Cost Routing will apply to a CSTAMakeCall request with the first dialed
digit "9".
•
Direct Trunk Access - A trunk can be directly accessed via a CSTAMakeCall request,
with the dialed digits containing "88XX".
•
Forced Entry Account Codes - Non-verified account codes are supported via a CSTA-
MakeCall request, using "A" for the auto key. Verified account codes are supported
via a CSTAMakeCall request.
•
Called Destination - if the called device is a DBS station extension, the user at the sta-
tion will receive alerting tones. The calling station user will hear dialtone but no
touchtones.
•
Call Forwarding Immediate - No CSTA events will be delivered to an extension
which is call forwarded immediately.
•
Display - Most extension indicators and displays will function identically whether
under user or CSTA control. However, CSTAMakeCall dialed digits will not appear
on an extensions display.
•
Last Number Dialed - Sends the same events as the original call.
•
SMDR - Any calls made via a CSTAMakeCall request and any call answered via a
CSTAAnswerCall request will produce SMDR records when appropriate.
•
Switch Operation - if the digits dialed result in listening to busy tone, the busy tone
will last until the user hangs up via the handset and/or speakerphone or CSTA Clear
Call or CSTA Clear Connection services.
•
Make Tone Call - CSTAMakeCall request with digits plus "1" if switch is set to voice
call default.
•
Make Voice Call - CSTA Make Call request with digits plus "1" if switch is set to
tone call default.
•
Make Page Call - CSTA Make Call request with "#"<page group>
The Retrieve Call Service connects an on-DBS held connection.
Issued April 2000
Section 470 - TSAPI Programmer's Guide
DBS-92-470