Fax Problems - Dell 2355dn User Manual

Fax Problems

Condition
Receiving fax calls are not being
answered by the printer
The printer cannot receive faxes
from an extension telephone.
Faxes are not received
automatically.
The Receiving fax has blank
spaces or is received in
poor-quality.
Receiving faxes are too light.
Faxes are printed on two pages
instead of one.
Suggested solutions
• Receive Mode set to Tel mode. (manual receive mode)
• The rings-to-answer setting might not be set correctly. (Under Ans/Fax mode, set the
Ring to Answer to a digit greater than the Ring to Answer setting for the TAD.)
• The DPRD feature might be turned on, but you do not have the service, or you do have
the service and the feature is not set correctly.
• The fax line cord might not be correctly connected, or the fax line cord is faulty.
• The printer might not be able to detect Receiving fax tones because the answering
machine is playing a voice message.
• A voice-messaging service might be interfering with the printer as it attempts to answer
calls.
• Fax Line might have signal integration issues. Please carry out
Op-panel to confirm line status. See "Testing Fax line connection".
• The printer is monitoring line condition while it is receiving or sending a fax job. If an
error occurs during the transmission and the ECM Mode setting is On, the printer may
request that the portion of the fax job to be resent. You should turn off ECM Mode only
if you are having trouble sending or receiving a fax job, and you are willing to accept the
errors in the transmission job. Turning off the setting might be useful when you are trying
to send a fax long distant or receive from long distant (example: other countries etc.)
• The printer might be out of paper and the memory is full.
• The fax cable might not be securely connected.
• The printer dialing mode might be incorrectly set, or the extension phone might be
incorrectly set.
• The Fax mode should be selected.
• Make sure that there is paper in the paper tray.
• Check to see if the display shows Memory Full.
• A noisy phone line can cause line errors.
• Check your printer by making a copy.
The printer might be running out of toner while printing a fax. Under Toner empty
conditions, the printer will store the fax job into memory, as soon as possible, replace the
print cartridge, and then reprint the fax.
The auto reduction setting may be turned Off, try enabling this setting
Fax Line Test
from
311