There Is No Heart Rate Reading - Horizon Fitness ELLIPTICAL RE7.6 Assembly & User's Manual

H EA RT RAT E T RO UB L ES HO OT I N G
PROBLEM:

There is no heart rate reading.

SOLUTION:
Remove the console and verify that the heart rate cables are attached properly, making
sure that the cables are securely inserted into the console.
YOU MAY ExPERIENCE AN ERRATIC READOUT UNDER THE FOLLOWING CONDITIONS:
• Gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding onto the
heart rate handlebars.
• Constant movement and vibration due to constantly holding the heart rate grips while exercising.
• When you are breathing heavily during a workout.
• When your hands are constricted by wearing a ring.
• When your hands are dry or cold. Try moistening your palms or rubbing them together to warm.
• Anyone with heavy arrhythmia.
• Anyone with arteriosclerosis or peripheral circulation disorder.
• Anyone whose palm skin is especially thick.
NOTE:
Outside interference sources such as computers, motors and fluorescent lights may cause the heart
rate reading to be erratic. Check your exercise environment for sources of interference such as high power lines,
large motors, etc.
If the above troubleshooting section does not remedy the problem, discontinue use, turn the power off, and
The following information may be asked of you when you call. Please have these items readily available:
• Model Name
• Serial Number
In order for a technician to service your elliptical, you may be asked detailed questions about the symptoms that
are occurring. Some troubleshooting questions that may be asked are:
• How long has this problem been occurring?
• Does this problem occur with every use? With every user?
• If you are hearing a noise, does it come from the front, back or inside? What kind of noise is it (thumping,
grinding, squeaking, chirping etc.)?
• If you are having a resistance problem what is occurring? Is the resistance always too hard or too easy?
Does the resistance respond when pushing the buttons on the console? Does the resistance constantly cycle
through the levels during the workout?
• Has the machine been maintained per the maintenance schedule?
• Does the problem occur when using the handlebars? Without using the handlebars?
Answering these and other questions will give the technicians the ability to send proper replacement parts and
the service necessary to get you and your Horizon Fitness elliptical running again!
contact Sears for service at 1-800-4-MY-HOME .
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