Copying Problems - Samsung CLX-3175FW User Manual

CONDITION SUGGESTED SOLUTIONS
• Ensure that the paper is loaded properly.
Curl or wave
• Check the paper type and quality. Both high
temperature and humidity can cause paper
curl. (See "Selecting print media" on
page 40.)
• Turn over the stack of paper in the tray. Also
try rotating the paper 180° in the tray.
Wrinkles or creases • Ensure that the paper is loaded properly.
• Check the paper type and quality. (See
"Selecting print media" on page 40.)
• Turn over the stack of paper in the tray. Also
try rotating the paper 180° in the tray.
• Check for leaking toner. Clean the inside of
Back of printouts
the machine. (See "Cleaning the inside" on
are dirty
page 66.)
• The toner cartridge may not be installed
Solid Color or
properly. Remove the cartridge and reinsert
Black pages
it.
• The toner cartridge may be defective and
need replacing. Remove the toner cartridge
A
and install a new one. (See "Replacing the
toner cartridge" on page 70.)
• The machine may require repair. Contact a
service representative.
• Clean the inside of the machine. (See
Loose toner
"Cleaning the inside" on page 66.)
• Check the paper type and quality. (See
"Selecting print media" on page 40.)
• Remove the toner cartridge and install a
new one. (See "Replacing the toner
cartridge" on page 70.)
• If the problem persists, the machine may
require repair. Contact a service
representative.
84 _Troubleshooting
CONDITION SUGGESTED SOLUTIONS
Character voids are white areas within parts of
Character Voids
characters that should be solid black:
• If you are using transparencies, try another
type of transparency. Because of the
A
composition of transparencies, some
character voids are normal.
• You may be printing on the wrong surface
of the paper. Remove the paper and turn it
around.
• The paper may not meet paper
specifications. (See "Selecting print
media" on page 40.)
If horizontally aligned black streaks or smears
Horizontal stripes
appear:
• The toner cartridge may be installed
AaBbCc
improperly. Remove the cartridge and
AaBbCc
reinsert it.
• The toner cartridge may be defective.
AaBbCc
Remove the toner cartridge and install a
AaBbCc
new one. (See "Replacing the toner
cartridge" on page 70.)
AaBbCc
• If the problem persists, the machine may
require repair. Contact a service
representative.
If the printed paper is curled or paper does not
Curl
feed into the machine:
• Turn over the stack of paper in the tray.
Also try rotating the paper 180° in the tray.
• Change the printer option and try again. Go
to printer properties, click Paper tab, and
set type to Thin Paper. Refer to the
Software section for details.
Your printer is probably being used at an
An unknown image
altitude of 1,000 m (3,281 ft) or above.
repetitively appears
The high altitude may affect the print quality
on a next few
such as loose toner or light imaging. You can
sheets or loose
set this option through Printer Settings Utility
toner, light print, or
or Printer tab in printer driver's properties.
contamination
(See "Altitude adjustment" on page 37.)
occurs.

Copying problems

CONDITION
Use Darkness to darken or lighten the
Copies are too light
background of the copies.
or too dark.
• If defects are on the original, press
Smears, lines,
Darkness to lighten the background of your
marks, or spots
copies.
appears on copies.
• If no defects are on the original, clean the
scan unit. (See "Cleaning the scan unit" on
page 68.)
• Ensure that the original is face down on the
Copy image is
scanner glass or face up in the ADF.
skewed.
• Check that the copy paper is loaded
correctly.
SUGGESTED SOLUTIONS