Printing Quality Problems - Samsung CLX-3175FW User Manual

POSSIBLE
CONDITION
CAUSE
The paper source
The machine
selection in the
selects print
printer properties
materials from
may be incorrect.
the wrong paper
source.
The job may be very
A print job is
complex.
extremely slow.
The page orientation
Half the page is
setting may be
blank.
incorrect.
The paper size and
the paper size
settings do not
match.
The printer cable is
The machine
loose or defective.
prints, but the
text is wrong,
garbled, or
incomplete.
The wrong printer
driver was selected.
The software
application is
malfunctioning.
The operating
system is
malfunctioning.
The toner cartridge
Pages print, but
is defective or out of
are blank.
toner.
The file may have
blank pages.
Some parts, such as
the controller or the
board, may be
defective.
82 _Troubleshooting
SUGGESTED SOLUTIONS
For many software
applications, the paper
source selection is found
under the Thin Paper tab
within the printer properties.
Select the correct paper
source. See the printer driver
help screen.
Reduce the complexity of the
page or try adjusting the print
quality settings.
Change the page orientation
in your application. See the
printer driver help screen.
Ensure that the paper size in
the printer driver settings
matches the paper in the
tray.
Or, ensure that the paper
size in the printer driver
settings matches the paper
selection in the software
application settings you use.
Disconnect the printer cable
and reconnect. Try a print job
that you have already printed
successfully. If possible,
attach the cable and the
machine to another computer
and try a print job that you
know works. Finally, try a
new printer cable.
Check the application's
printer selection menu to
ensure that your machine is
selected.
Try printing a job from
another application.
Exit Windows and reboot the
computer. Turn the machine
off and then back on again.
Redistribute the toner, if
necessary. (See
"Redistributing toner" on
page 69.)
If necessary, replace the
toner cartridge.
Check the file to ensure that
it does not contain blank
pages.
Contact a service
representative.
POSSIBLE
CONDITION
CAUSE
Incompatibility
The printer does
between the PDF
not print PDF file
file and the Acrobat
correctly. Some
products.
parts of
graphics, text, or
illustrations are
missing.
The resolution of the
The print quality
photo is very low.
of photos is not
good. Images
are not clear.
Using damp paper
Before printing,
can cause vapor
the machine
during printing.
emits vapor near
the output tray.

Printing quality problems

If the inside of the machine is dirty or paper has been loaded improperly,
you may notice a reduction in print quality. See the table below to clear the
problem.
CONDITION SUGGESTED SOLUTIONS
If a vertical white streak or faded area appears
Light or faded print
on the page:
• The toner supply is low. You may be able
to temporarily extend the toner cartridge
life. (See "Replacing the toner cartridge" on
page 70.) If this does not improve the print
quality, install a new toner cartridge.
• The paper may not meet paper
specifications; for example, the paper is too
moist or too rough. (See "Selecting print
media" on page 40.)
• If the entire page is light, the print
resolution setting is too low. Adjust the print
resolution. See the help screen of the
printer driver.
• A combination of faded or smeared defects
may indicate that the toner cartridge needs
cleaning.
• The surface of the LSU part inside the
machine may be dirty. Clean the LSU,
contact a service representative.
• The paper may not meet specifications; for
Toner specks
example, the paper is too moist or too
AaBbCc
rough. (See "Selecting print media" on
page 40.)
AaBbCc
• The paper path may need cleaning. (See
AaBbCc
"Cleaning the inside" on page 66.)
AaBbCc
AaBbCc
SUGGESTED SOLUTIONS
Printing the PDF file as an
image may solve this
problem. Turn on Print As
Image from the Acrobat
printing options.
It will take longer to
print when you print a
PDF file as an image.
Reduce the photo size. If you
increase the photo size in the
software application, the
resolution will be reduced.
This is not a problem. Just
keep printing.