Copying Problems - Samsung SCX-6555NX Series User Manual

CONDITION
Back of printouts Check for leaking toner. Clean the inside of the
machine. Contact a service representative.
are dirty
Solid Color or •
Black pages
•
A
•
Loose toner •
•
•
•
Character Voids Character voids are white areas within parts of
characters that should be solid black:
•
A
•
•
Horizontal stripes If horizontally aligned black streaks or smears
appear:
•
•
•
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SUGGESTED SOLUTIONS
The imaging unit may not be installed
properly. Remove the cartridge and reinsert
it.
The imaging unit may be defective and need
replacing. Remove the imaging unit and
install a new one. (See "In the multi-purpose
tray" on page96)
The machine may require repair. Contact a
service representative.
Clean the inside of the machine. Contact a
service representative.
Check the paper type and quality. (See "In
the multi-purpose tray" on page96)
Remove the imaging unit and then, install a
new one. (See "In the multi-purpose tray" on
page96)
If the problem persists, the machine may
require repair. Contact a service
representative.
If you are using transparencies, try another
type of transparency. Because of the
composition of transparencies, some
character voids are normal.
You may be printing on the wrong surface
of the paper. Remove the paper and turn it
around.
The paper may not meet paper
specifications. (See "In the multi-purpose
tray" on page96)
The imaging unit may be installed
improperly. Remove the cartridge and
reinsert it.
The imaging unit may be defective.
Remove the toner cartridge and install a
new one. (See "In the multi-purpose
tray" on page96)
If the problem persists, the machine may
require repair. Contact a service
representative.
CONDITION
Curl If the printed paper is curled or paper does not
feed into the machine:
•
•
An unknown Your printer is probably being used at an
altitude of 1,000 m (3,281 ft) or above.
image repetitively
The high altitude may affect the print quality
appears on a next
such as loose toner or light imaging. You can
few sheets or
set this option through Paper or Printer tab in
loose toner, light
printer driver's properties. (See "In the multi-
print, or
purpose tray" on page96)
contamination
occurs.

Copying problems

CONDITION
Copies are too light Use Light and Dark arrows to darken or
lighten the backgrounds of copies.
or too dark.
Smears, lines, •
marks, or spots
appears on copies.
•
Copy image is •
skewed.
•
Blank copies print Ensure that the original is face down on the
scanner glass or face up in the DADF.
out.
Image rubs off the •
copy easily.
•
Frequent copy paper •
jams occur.
•
•
102
SUGGESTED SOLUTIONS
Turn the stack of paper over in the tray.
Also try rotating the paper 180° in the tray.
Change the printer option and try again. Go
to printer properties, click Paper tab, and
set type to Thin Paper. Refer to the
Software section for details.
SUGGESTED SOLUTIONS
If the defects are on the original, press
Light and Dark arrows to lighten the
background of your copies.
If there are no defects on the original, clean
the scan unit. (See "In the multi-purpose
tray" on page96)
Ensure that the original is face down on the
scanner glass or face up in the DADF.
Check that the copy paper is loaded
correctly.
Replace the paper in the tray with paper
from a new package.
In high humidity areas, do not leave paper
in the machine for extended periods of
time.
Fan the stack of paper, then turn it over in
the tray. Replace the paper in the tray with
a fresh supply. Check/adjust the paper
guides, if necessary.
Ensure that the paper is the proper paper
weight. 75 g/m 2 bond paper is
recommended.
Check for copy paper or pieces of copy
paper remaining in the machine after a
paper jam has been cleared.