Customer Service; Contacting Service; Serial Number & Voltage; Return Material Authorization (Rma) - CYBEX Arc Trainer 600A Owner's Service Manual

Cybex Arc Trainer Owner's & Service Manual

6 - Customer Service

Contacting Service

Hours of phone service are Monday through Friday from 8:00 a.m. to 6:00 p.m.
Eastern Standard Time.
For Cybex customers living in the USA, contact Cybex Customer Service at
800-766-3211.
For Cybex customers living outside of the USA, contact Cybex Customer
Service at 508-533-4300 or fax 508-533-5183.
Order parts and find information on the web at www.cybexinternational.com or
by email at techhelp@cybexintl.com.
Serial Number & Voltage
Your serial number can be found on the front of the unit. Your voltage can be
found near the power inlet. For your convenience record your serial number
and voltage below so that you will have it ready if you call Cybex Customer
Service.
Serial Number

Return Material Authorization (RMA)

The Return Material Authorization (RMA) system outlines the procedures to
follow when returning material for replacement, repair, or credit. The system
assures that returned materials are properly handled and analyzed. Follow the
following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your
local Cybex dealer will request an RMA from Cybex, if applicable. Under no
circumstances will defective parts or equipment be accepted by Cybex without
proper RMA and an Automated Return Service (ARS) label.
1. Call the Customer Service Hotline listed above for the return of any item
that is defective.
2. Provide the technician with a detailed description of the problem you are
having or the defect in the item you wish to return.
Voltage
Table of Contents . . . . . . . . . iii
Testing the Operation . . . . . . 5-9
Setting Operation Options. . 5-10
6 Customer Service
Contacting Service . . . . . . . 6-1
Serial Number & Voltage . . . 6-1
Return Material Authorization
(RMA) . . . . . . . . . . . . . . . . 6-1
Damaged Parts . . . . . . . . . . 6-3
Ordering Parts . . . . . . . . . . . 6-3
Page 6-1