Sound And Speaker Problems; Video And Monitor Problems; No Sound From Speakers; No Sound From Headphones - Dell OptiPlex GX60 System User's Manual

Sound and Speaker Problems
Fill out the Diagnostics Checklist
CAUTION: Before you begin any of the procedures in this section, follow the
No sound from speakers
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did
not turn the player volume down or off.
Check the speaker cable connections —
speakers. If you purchased an audio card, ensure that the speakers are connected to the card.
Ensure that the subwoofer and the speakers are turned on —
volume controls, adjust the volume, bass, or treble to eliminate distortion.
Adjust the Windows volume control —
volume is turned up and that the sound is not muted.
Disconnect headphones from the headphone connector —
connected to the computer's front-panel headphone connector.
Test the electrical outlet — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Enable digital mode — Your speakers do not work if the CD drive is operating in analog mode.
Windows XP
1. Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices.
2. Click Sounds and Audio Devices.
3. Click the Hardware tab.
4. Double-click the name of your CD drive.
5. Click the Properties tab.
6. Check the Enable digital CD audio for this CD-ROM device box.
Windows 2000
1. Click the Start button, point to Settings→ Control Panel, and then click Sounds and Multimedia.
2. Click the Hardware tab.
3. Click the name of your CD drive and click Properties.
4. Click the Properties tab.
5. Check the Enable digital CD audio for this CD-ROM device box.
Eliminate possible interference —
Run the speaker diagnostics
Reinstall the audio driver — See
Check the device option setting —
system setup and restart your computer.
Run the Dell Diagnostics
Check for interrupt request conflicts
No sound from headphones
Check the headphone cable connection —
Disable digital mode — Your headphones do not work if the CD drive is operating in digital mode.
Windows XP
1. Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices.
2. Click Sounds and Audio Devices.
3. Click the Hardware tab.
4. Double-click the name of your CD drive.
5. Click the Properties tab.
6. Uncheck the Enable digital CD audio for this CD-ROM device box.
Windows 2000
1. Click the Start button, point to Settings→ Control Panel, and then click Sounds and Multimedia.
2. Click the Hardware tab.
3. Click the name of your CD drive and click Properties.
4. Click the Properties tab.
5. Uncheck the Enable digital CD audio for this CD-ROM device box.
Adjust the Windows volume control —
volume is turned up and that the sound is not muted.
Video and Monitor Problems
Fill out the Diagnostics Checklist
as you complete these checks.
Ensure that the speakers are connected as shown on the setup diagram supplied with the
See the setup diagram supplied with the speakers. If your speakers have
Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the
Sound from the speakers is automatically disabled when headphones are
Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.
"Reinstalling Drivers and Utilities" for information on reinstalling drivers.
Enter system setup and ensure that Sound under the Integrated Devices option is set to On. Exit
Ensure that the headphone cable is securely inserted into the headphone connector.
Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the
as you complete these checks.
safety instructions.