Dispenser Troubleshooting; Before Calling For Service; Lever Model Troubleshooting Guide; Sensorsafe Model Troubleshooting Guide - Follett Symphony 25CI400A Installation, Operation And Service Manual

Dispenser troubleshooting

Before calling for service

1. Check for ice in the ice storage area.
2. Check that congealed ice is not causing a jam.
3. Check that all switches and circuit breakers are on.
4. Check that all drains are clear.

Lever model troubleshooting guide

Problem
Does not dispense ice.
Dispense wheel rotates continuously.
Ice machine runs continuously.
Does not dispense water.

SensorSAFE model troubleshooting guide

Problem Action
Does not dispense Check LEDs on the
ice and/or water. SensorSAFE control
board.
Place cup under drop
zone (in front of lens)
Dispenses ice Check LEDs on
and/or water control board.
continuously.

Board guide

LEDs, when illuminated, indicate the following: PWR (board power), CLN (cleaning, no dispensing cycle), ICE (ice
dispensing activated), WTR (water dispensing activated).
Terminals: LI (incoming power, hot), L2 (neutral terminals), WTR (power terminal for water solenoid), WM (power
terminal for wheelmotor), CLN (terminals for clean cycle switch).

Lens/sensor troubleshooting

1. Turn dispenser power switch off and remove splash panel.
2. Disconnect wires from WTR and WM terminals on board.
3. Gently remove sensor/mounting block from splash panel.
4. Inspect lens and sensor. Clean if necessary.
5. Restore dispenser power and test sensor by passing hand in front of sensor.
6. If LED on board turns on, sensor is operational. Re-assemble dispenser.
7. If LED does not come on, switch sensor leads on board and retest.
8. If opposite LED comes on, replace defective board.
9. If opposite LED does not come on, replace defective sensor.
25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A
Indicators
1. Power switch off or faulty.
2. Faulty dispense switch.
3. Wheel motor malfunction.
Dispense switch contacts are burned out.
Faulty or incorrectly positioned bin stat.
1. Faulty water solenoid valve.
2. Faulty dispense switch.
3. Power switch off or faulty.
SensorSAFE Board LED Status
PWR CLN ICE/WTR
OFF OFF OFF
ON ON OFF
ON OFF OFF
ON OFF ON
ON OFF ON
ON OFF OFF
WARNING
• Disconnect power to unit before putting
hands or arms in storage area or attempting
any repair or service to equipment
Corrective Action
1. Check switch – turn on or replace if faulty.
2. Replace switch.
3. Check motor and capacitor and replace
Replace dispense switch.
Check for proper positioning. If stat does not
open when ice is placed on capillary tube,
replace stat.
1. Replace water solenoid valve.
2. Replace dispense switch.
3. Check switch - turn on or replace if faulty.
Corrective Action
Check circuit breakers and power switch. Restore power or
replace defective switch.
Press clean switch on lower left side of electrical enclosure
to return board to normal operation.
Troubleshoot appropriate lens/sensor and replace if required
(see lens/sensor troubleshooting).
Verify power on appropriate output terminal (WTR or WM)
on control board and replace board if required. If board tests
okay, troubleshoot appropriate dispenser component.
Troubleshoot appropriate lens/sensor and replace if required
(see lens/sensor troubleshooting).
If there is power on any output terminal 9WTR or WM) on
control board, replace board.
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