Follett 25CI425A/W Installation, Operation And Service Manual
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Follett 25CI425A/W Installation, Operation And Service Manual

Ice and water dispensers
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Symphony Plus
25 and 50 Series
™
Ice and Water Dispensers
25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A
Installation, Operation and Service Manual
Serial numbers below K39864
25/50CI425A/W-SI Countertop
25/50CI425A/W-LI Countertop Ice-only
25/50HI425A-SI Wall Mount
Ice-only Dispenser with
Dispenser with Lever Dispensing
Ice-only Dispenser with
SensorSAFE™ Dispensing
SensorSAFE Dispensing
25/50CI425A/W-S Countertop Dispenser
25/50CI425A/W-L Countertop Dispenser
25/50HI425A-S Wall Mount Dispenser
with SensorSAFE™ Dispensing
with Lever Dispensing
with SensorSAFE Dispensing
Following installation, please forward this manual
to the appropriate operations person.
801 Church Lane • Easton, PA 18040, USA
Order parts online:
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
www.follettice.com
01033679R06

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Summary of Contents for Follett 25CI425A/W

  • Page 1 Symphony Plus 25 and 50 Series ™ Ice and Water Dispensers 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A Installation, Operation and Service Manual Serial numbers below K39864 25/50CI425A/W-SI Countertop 25/50CI425A/W-LI Countertop Ice-only 25/50HI425A-SI Wall Mount Ice-only Dispenser with Dispenser with Lever Dispensing Ice-only Dispenser with SensorSAFE™...

  • Page 2: Table Of Contents

    Ice machine electrical components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 3: Welcome To Follett

    . § Follett recommends a Follett water filter system be installed in the ice machine inlet water line (standard capacity #00130229, high capacity #00978957, carbonless high capacity #01050442) .

  • Page 4: Specifications

    Rear View 21.5" (54.6 cm) 24.5" (62.2 cm)* 25HI400A/W 36.5" (92.7 cm) 50HI400A/W 40.5" NEMA (102.9 cm) 5-15 14.25" (36.2 cm) 17" 21.5" (54.6 cm) * Includes .5” (13 mm) for bracket supplied with unit. (43.2 cm) 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 5: Electrical

    6" (15 .3 cm ) left side Note: Do not block right side air intake or right side air exhaust . Uncrated weight § 25/50 CI425A/W (countertop): 215 lbs . (98 kg) § 25/50 HI425A/W (wall mount): 230 lbs . (105 kg) 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 6: Installation

    3/8" FNPT before putting into service . 10. Turn power on and allow ice machine to produce ice . * Dow Corning is a register trademark of Dow Corning Corporation in the United States and other countries 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 7: Installing Countertop Dispensers With Bottom Exiting Utilities

    . 15. Turn on water supply and check for leaks . 16. Clean and sanitize dispenser and ice machine . 17. Turn power on and allow ice machine to produce ice . 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 8: Installing Wall Mount Dispensers

    SIDE VIEW 24.36" (61.9 cm) 25HI425 35.88" (91.1 cm) 50HI425 39.88" (101.3 cm) 17.01" (43.2 cm) 18.92" (48.1 cm) 18.00" (45.7 cm) 30.00" (76.2 cm) MIN DISTANCE TO SINK FRONT SUGGESTED POWER CORD ROUTING 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 9 Fig. 10 – Wall mount bracket and fastener requirements FRONT VIEW 1.43" (3.6 mm) 0.77" (2.0 cm) 3.99" (10.1 cm) POTABLE WATER 3/8 COPPER TUBE 6.70" (17.0 cm) POWER CORD EXIT 10.69" (27.1 cm) 3/4 COPPER TUBE 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 10 3/4" FNPT drain (Fig. 11.2) . 9. Route power cord through utility access hole to power supply (Fig. 11.3) . 10. Turn on water supply and check for leaks . 11. Install bottom panel (Fig. 12) . Fig. 12 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 11: User Information

    . Follett offers two kits: order P/N 01089572 when a Follett filter system with a pre-filter bowl is present, or P/N 01089580 when a Follett filter system is not present . Follow the instructions provided with the respective kits to sanitize the pressurized water lines immediately before cleaning/descaling and sanitizing the ice machine/dispenser .

  • Page 12: Weekly

    § Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser . Cleaning solution: Following manufacturer’s instructions, mix cleaning solution of 1 gal . (3 .8L) 100 F (38 C) water and 7 oz . (198 g) (one 7 oz . packet) of Follett SafeCLEAN™ ice machine cleaner/ descaler (P/N 00132001) .
  • Page 13 Note: To avoid possible damage to motor assembly, only use a damp cloth to clean storage hopper . Do not allow water to run through motor shaft hole in bottom of hopper . 7. When machine is finished cleaning, the MAINTENANCE light will turn off . 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 14 17. Collect sponges from ice storage bin . 18. Replace hopper lid (access cover for CT models), machine top, turn ON dispenser power and install front cover . 19. After 10 minutes, dispense all ice and discard . 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 15: Service

    Service Ice machine Operation (all models) Follett’s ice machine consists of four distinct functional systems: § Harvesting system § Water system § Electrical control system § Refrigeration system These four systems work together to accomplish the production and harvesting of ice . A problem in any one of these systems will result in improper operation of the entire ice production cycle .

  • Page 16: Water System

    WATER SUPPLY WATER 3/8" FPT, 45-90 F (7-32 C) RESERVOIR 10-70 PSI (69-483 KPA) DRAIN PAN TO DRAIN CUP Fig. 14 – Water level diagram B COMMON C HIGH A ALARM LOW D LOW NORMAL OPERATING RANGE 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 17 Maint. timer ON ice level control stat Sleep cycle dispense duration ice tube well nut mounting bracket rubber 35 s knurled screw grommet 15 s 60 s bin thermostat capillary tube dispenser electrical hopper assembly icemaker electrical 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 18: Wiring Diagram

    Wiring diagram - Lever 98 BLACK 97 WHITE 44 RED 95 GREEN 94 WHITE 93 BLACK 86 WHITE 87 WHITE 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 19 97 WHITE 106 BLACK 105 WHITE 46 PURPLE 96 BLACK 44 RED 45 BLUE NEUTRAL 101 BLACK 102 WHITE 103 GREEN 96 BLACK 95 GREEN 94 WHITE 93 BLACK 105 WHITE 106 BLACK 86 WHITE 87 WHITE 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 20: Ice Machine Operational And Diagnostic Sequences

    Ice machine operational and diagnostic sequences The wiring diagrams that follow illustrate the circuitry of Follett ice machines used with 25/50 series ice dispensers . Both normal operation (stages 1—8) and non-normal diagnostic sequences showing torque-out for use in troubleshooting are shown .
  • Page 21 1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 22 1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 23 1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 24 12 hours unless 5 seconds of dispensing is seen . After 12 hours, the SLEEP CYCLE LED goes out and the ice making will resume if the bin thermostat is closed . The sleep cycle dispense duration is adjustable using the DIP switches on the control board . 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 25: Diagnostic Stages

    1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 26 1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 27 1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 28 1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 29 C1 RUN BLACK #66 BLACK #69 Refrigeration cycle condenser low side service port high pressure high side switch compressor service port filter dryer evaporator high high pressure pressure pressure pressure thermostatic vapor liquid liquid vapor expansion valve 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 30: Refrigeration System

    . It is the responsibility of the technician to ensure that these requirements are met . Model Charge Refrigerant type 25/50CI425A, 25/50HI425A (air-cooled) 15 oz R404A 25/50CI425W 9 oz R404A 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 31 § Recharging of unit at other than factory specifications will void ice machine warranty . Refrigerant replacement requirements 1. Non-contaminated refrigerant removed from any Follett refrigeration system can be recycled and returned to the same system after completing repairs . Recycled refrigerant must be stored in a clean, approved storage container .

  • Page 32: Dispenser Troubleshooting

    Troubleshoot appropriate lens/sensor and/or water on control and replace if required (see lens/sensor continuously . board . troubleshooting) . If there is power on any output terminal 9WTR or WM) on control board, replace board . 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 33: Ice Machine Removal Instructions

    § Disconnect power to unit before putting hands or arms in storage area or attempting any repair or service to equipment . Fig. 18 – All models Fig. 19 – All models 2. Remove splash panel (Fig. 19) . 1. Dispense all ice and remove front cover (Fig. 18) . 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 34 Fig. 22 – Water-cooled only Fig. 23 – Water-cooled only 9. Shut off inlet and outlet valves to water-cooled 10. Lift and position water-cooled lines into condenser and disconnect fittings (Fig. 22) . hook (Fig. 23) . 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 35 15. Remove nozzle insulation (Fig. 25.3) . 16. Loosen ice tube hose clamp (Fig. 25.4) . 17. Remove ice tube (Fig. 25.5) . 18. Place ice machine electrical box on top of ice machine and slide out ice machine . 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 36: Evaporator Disassembly

    5/16" wrench and lift lower bearing assembly . 16. Remove condensate shield . 17. Remove four Allen head machine screws holding mounting base to gearbox . 18. If replacing evaporator, remove compression nozzle from evaporator port . 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 37: Evaporator Reassembly

    3. Remove four screws holding gear motor mounting plate to base of ice machine and lift gearbox and motor clear of ice machine . 4. Remove machine screws holding mounting plate to motor . 5. Install new motor in reverse order . 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 38: Replacement Parts

    Hopper, assembly, 50 series 00953299 Not shown Drain tube, ice storage hopper 01054576 Not shown Drain pan protector 00195974 Not shown Wall mount bracket and cover plate 00902080 Not shown Grille, drain pan, gray plastic, case of 12 01071232 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 39: Wheel Motor And Drive System

    Sprocket, drive shaft, 35T (includes drive shaft key) 502692 Sprocket, wheel motor, 10T 501019 Bearing, drive shaft 501024 Not shown Connecting link, chain 500799 Key, drive shaft 500367 Key, wheel motor 205991 Dispenser drive assembly (parts 1-9 above) 00192971 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 40: Dispense Chute And Splash Panel (Models With Sensorsafe Infrared Dispensing)

    Tubing, water station, thermoplastic, 1/4" OD (sold by the foot) 502079 Disclaimer: Antimicrobial protection is limited to the treated components and does not treat water or ice . Agion is a registered trademark of Agion Technologies, Inc, Wakefield, MA, USA . 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 41: Dispense Chute And Splash Panel (Models With Lever Dispensing)

    00976845 Bracket, lever 00958793 Elbow, 1/4" 00121699 Screw, valve 203227 Not shown Tubing, water station, thermoplastic, 1/4" OD (sold by the foot) 502079 * Ty-rap is a registered trademark of Thomas & Betts International, Inc . 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 42: Dispenser Electrical Box - Sensorsafe Models

    Standoff, board (4 required) 501959 Not shown Cord and plug, ice machine power (dispenser box to ice machine box) 01037878 Not shown Cord and plug, bin signal (dispenser box to ice machine box) 01037944 Not shown Power cord 01027655 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 43: Dispenser Electrical Box - Lever Models

    Switch, ice machine bin signal 502209 Not shown Cord and plug, ice machine power (dispenser box to ice machine box) 01037878 Not shown Cord and plug, bin signal (dispenser box to ice machine box) 01037944 Not shown Power cord 01027655 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 44: Water And Drain

    Tube, drain 01072842 Not shown Bottom cover, 25/50HI with drain pan 00196113 Not shown Bottom cover, 25/50HI without drain pain 00198341 Not shown Tubing 1/4" 502079 Fitting, drain 00109728 Drain cup 01064690 Bracket, drain cup 01111111 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 45: Water Treatment Accessories For Symphony Plus Ice And Water Dispensers

    Description Part # Standard capacity filter system Not shown Follett QC4-FL4S water filter system (includes FL4S primary cartridge and head, coarse pre- 00130229 filter and head, pressure gauge, flushing valve; assembled and installed on mounting bracket), one per ice machine...

  • Page 46: Air-Cooled Ice Machines

    Air-cooled ice machines 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 47 Water inlet fitting, brass 01065275 Not shown Fitting, reservoir, plastic 1/4" stem x 1/4" push-in 00121699 Jacket, insulation, TXV 502830 Bracket, ice tube entry 01067644 Solenoid, purge 01146257 Solenoid, fill 01082403 Clean cup 01065226 Capacitor, start 01026145 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 48: Water-Cooled Ice Machines

    Water-cooled ice machines 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 49 Water inlet fitting, brass 01065275 High pressure cutout 00117077 Ty-rap (2 required) 204584 Tube, fill/purge - reservoir-solenoid-evaporator feed 01051192 Bracket, ice tube entry 01067644 Solenoid, purge 01146257 Solenoid, fill 01082403 Jacket, insulation, TXV 502830 Capacitor, start 01026145 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 50: Evaporator Replacement Parts

    Evaporator replacement parts HEALTHCARE 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 51 O ring, top bearing 01064963 Insulation, top bearing 01049600 Insulation, compression nozzle, single drain 01049584 16 µF Capacitor (for PSC motor only) 01103142 Screw, compression nozzle 00956250 Cover, aluminum 01106376 Sensor, overflow 01039783 Not shown O-ring, compression nozzle 00988097 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...

  • Page 52: Ice Machine Electrical Components

    Switch, clean 00117036 Not shown Bin thermostat (MCD425A/WBT, MCD425A/WHT, MFD425A/WBT and 500514 MFD425A/WHT only) Not shown Board, stand off control (8 required) 00903005 Not shown Relay, power to contact closure 01020734 Not shown Jumper, bin signal 01069095 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 53 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A...
  • Page 54 Le rogamos consulte el manual de instalación y de instrucciones adjunto, ya que es muy importante que la instalación se realice según las especificaciones de fábrica para que el equipo funcione a su máxima eficiencia. Follett LLC no se hace responsable de los daños indirectos, costos, gastos por conexión y desconexión o pérdidas por causa de defecto de la máquina.
  • Page 55 Registrazione della garanzia e valutazione dell’attrezzatura Grazie per aver acquistato un dispositivo Follett®. Ci auguriamo che il nostro prodotto soddisfi o superi le Sue aspettative, in quanto il nostro obiettivo è quello di offrire prodotti e servizi di alta qualità che soddisfino pienamente le vostre esigenze! La preghiamo di leggere attentamente il manuale per l’installazione e per l’uso allegato.
  • Page 56 Garantiregistrering och utvärdering av utrustning Tack för att du köpt utrustning från Follett  ® . Vi hoppas att du ska tycka att den uppfyller eller överträffar dina förväntningar, då vårt mål är att leverera produkter och tjänster av högt värde som gör dig helt nöjd! Studera medföljande installations- och bruksanvisning.

This manual is also suitable for:

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