Dispenser Troubleshooting; Lever Model Troubleshooting Guide; Sensorsafe Model Troubleshooting Guide - Follett Symphony Plus 12 Series Installation Manual

Dispenser troubleshooting

§ Disconnect power to unit before putting hands or arms in storage area or attempting any repair or service to
equipment.
Before calling for service
1. Check that no ice is in the dispenser bin area.
2. Check that congealed ice is not causing a jam.
3. Check that all switches and circuit breakers are on.
4. Check that all drains are clear.
5. Check that water is supplied.

Lever model troubleshooting guide

Problem
Does not dispense ice.
Dispense wheel rotates
continuously.
Ice machine runs continuously.
Does not dispense water.

SensorSAFE model troubleshooting guide

Problem Action
Does not Check
dispense ice LEDs on the
and/or water. SensorSAFE
control board.
Place cup
under drop
zone (in front
of lens)
Dispenses ice Check LEDs
and/or water on control
continuously. board.
CAUTION!
Indicators
1. Power switch off or faulty.
2. Faulty dispense switch.
3. Wheel motor malfunction.
Dispense switch contacts are
burned out.
Faulty or incorrectly positioned
bin stat.
1. Faulty water solenoid valve.
2. Faulty dispense switch.
3. Power switch off or faulty.
SensorSAFE Board LED
Status
ICE/
PWR CLN WTR
OFF OFF OFF
ON ON OFF
ON OFF OFF
ON OFF ON
ON OFF ON
ON OFF OFF
Corrective Action
1. Check switch – turn on or replace if
faulty.
2. Replace switch.
3. Check motor and replace
Replace dispense switch.
Check for proper positioning. If stat does
not open when ice is placed on capillary
tube, replace stat.
1. Replace water solenoid valve.
2. Replace dispense switch.
3. Check switch - turn on or replace if faulty.
Corrective Action
Check circuit breakers and power switch.
Restore power or replace defective switch.
Press clean switch on lower left side of electrical
enclosure to return board to normal operation.
Troubleshoot appropriate lens/sensor and
replace if required.
Verify power on appropriate output terminal
(WTR or WM) on control board and replace
board if required. If board tests okay,
troubleshoot appropriate dispenser component.
Troubleshoot appropriate lens/sensor and
replace if required.
If there is power on any output terminal (WTR or
WM) on control board, replace board.
12CI425A, 12HI425A 13