Troubleshooting Your Network Using The Ping Utility; Testing The Lan Path To Your Router - NETGEAR WNR1000v3h2 User Manual

N150 Wireless Router User Manual
• Your computer might not recognize any DNS server addresses. A DNS server is a
host on the Internet that translates Internet names (such as www addresses) to numeric
IP addresses. Typically, your ISP will provide the addresses of one or two DNS servers
for your use. If you entered a DNS address during the wireless router's configuration,
restart your computer. Alternatively, you can configure your computer manually with a
DNS address, as explained in the documentation for your computer.
• Your computer might not have the wireless router configured as its default
gateway. Reboot the computer and verify that the wireless router address
(www.routerlogin.net) is listed by your computer as the default gateway address.
• You might be running login software that is no longer needed. If your ISP provided a
program to log you in to the Internet (such as WinPoET), you no longer need to run that
software after installing your router. You might need to go to Internet Explorer and select
Tools > Internet Options, click the Connections tab, and select Never dial a
connection.
If the wireless router does not save changes you have made in the browser interface, check
the following:
• When entering configuration settings, be sure to click Apply before moving to another
screen or tab, or your changes could be lost.
• Click Refresh or Reload in the Web browser. The changes might have occurred, but the
Web browser might be caching the old configuration.

Troubleshooting Your Network Using the Ping Utility

Most network devices and routers contain a ping utility that sends an echo request packet to
the designated device. The device then responds with an echo reply. Troubleshooting a
network is made very easy by using the ping utility in your computer or workstation. This
section includes:
•

Testing the LAN Path to Your Router

• Testing the Path from Your Computer to a Remote Device
Testing the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up
correctly.
To ping the router from a running Windows PC:
1. From the Windows toolbar, click Start, and then select Run.
2. In the field provided, type ping followed by the IP address of the router, as in this example:
ping www.routerlogin.net
3. Click OK.
You should see a message like this one:
Pinging <IP address > with 32 bytes of data
"
"
Chapter 7: Troubleshooting | 97