Troubleshooting - ShoreTel 530 User Manual

TROUBLESHOOTING

Problem: The voice mail system is notifying your callers that your mailbox has
exceeded its limit and is unable to accept new messages.
Solution: The voice mail system includes recently deleted messages still
residing in the mailbox in the total count.
any backlog of deleted messages:
Step 1
Step 2
Step 3
Problem: Your display reads "No Service."
Solution: Your phone is temporarily inoperable. Contact your system
administrator.
Problem: No one can hear you when you talk on the speakerphone.
Solution: Check for objects (e.g. coffee cups, books, etc.) blocking the
microphone. Also, you should check your volume settings.
Problem: Your display is blank.
Solution: You have no power. Ensure the network cable is connected to the
LAN port on the phone and the appropriate network data port in your office
space. Additionally, check to see if you have a local AC power adapter plugged
in for your phone or if power is being supplied by a PoE switch on your
corporate network. Contact your system administrator if this does not correct
the issue.
Problem: You have no dial tone when you go off hook, but otherwise your
phone is working normally.
Solution: You have activated "Handsfree Mode," which is a feature used by
someone with an analog phone using a headset. See "Enabling or Disabling
Handsfree Mode" on page 32 for information on how to turn this feature off.
3. The system will prompt you that your mailbox is full the next time you
log into voice mail.
44
At the Main Menu prompt, press
Press to remove deleted messages.
Press to confirm deletion.
3
If your mailbox is full, first purge
.