Troubleshooting; Viewing Phone Information - ShoreTel 210 User Manual

TROUBLESHOOTING

Problem: Your system is notifying your callers that your mailbox has exceeded
its limit and is unable to accept new messages.
Solution: The voice mail system includes recently deleted messages still
resident in the mailbox in the total count. If your mailbox is full, first purge
any backlog of deleted messages:
Step 1 At the Main Menu prompt, press
Press
Step 2
Step 3 Press
Problem: Your display reads "No Service."
Solution: Your phone is temporarily inoperable. Contact your administrator.
Problem: No one can hear you when you talk on the speakerphone.
Solution: Check for debris in front of the microphone.
Your display is blank.
Problem:
Solution: You have no power. Contact your administrator.

Viewing Phone Information

To view information about your phone, such as IP address, subnet mask,
version, and MAC address, follow these steps:
With the phone on hook, press
Step 1
The LED should not light and you shouldn't hear any tones;
if this isn't the case, lift and replace the handset.
Step 2 Dial the digits on the keypad that correspond with I-N-F-O,
then press
to remove deleted messages.
to confirm deletion.
.
.
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