Transferring A Call; Making A Conference Call - ShoreTel 530 User Manual

Transferring a Call

To transfer a call from your extension to another number:
Step 1
Step 2

Making a Conference Call

To conference a party into a connected call:
Step 1
Step 2
Step 3
Step 4
With the appropriate permissions (set by your system administrator), you can
conference up to six parties into a single call.
Press the Transfer button
At the prompt, dial the number (or press the extension's
custom key, or use the Directory to find the party), then do
one of the following:
a Complete a blind transfer by hanging up or by pressing
the Transf soft key.
b Speak to the recipient before transferring by pressing the
Conslt soft key. After consultation, press the Yes soft key
to complete the transfer, or press the Cancel soft key to
abandon the transfer and return to the original call.
c Consult by intercom by pressing the More soft key, and
then pressing the Intcom soft key.
d Send the call to the recipient's voice mailbox by pressing
the More soft key, and then pressing To MB.
Press the Conference button
Dial the extension of the party you would like to conference.
Press the Confrn soft key to ring the party directly.
or
Dial the number and press the Conslt soft key to speak with
the recipient before ringing him or her into the conference
call. After consultation, press the Yes soft key to complete
the conference call, or press the Cancel soft key to return to
the original two-party call.
Repeat to add additional parties.
Transfe r
. The call is put on hold.
Confe renc e
. The call is put on hold.
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