Changing The Agent State - ShoreTel 530 User Manual

Changing the Agent State

If you are a member of a workgroup and you need to log in to the workgroup
at the start of your day, or log out to take a break, you can change your agent
state via the IP 560/560g interface.
Note that the Agent State option is only available if your PCM client type is
one of the following: Workgroup Agent, Workgroup Supervisor, or Operator.
To change the agent state on your IP 560/560g phone, follow the procedure
below:
Step 1
Step 2
If the option is not available and you need access, contact your
NOTE
system administrator to request a change to your client type.
Step 3
Asterisk
indicates
that this is
the current
mode.
Step 4
Press the Options button
and then .
Scroll through the available functions until you reach
5. Agent State, or press 5 on your keypad to highlight this
option, and then press the Edit soft key.
Available options for agents are LoggedIn and LoggedOut,
and available options for supervisors are Logged In, Logged
Out, and Wrap-Up. Scroll to the desired option (see below)
and press the Edit soft key.
Press the Done soft key.
Options
, followed by your password
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