Web Access; Troubleshooting - ShoreTel 565g User Manual

1 ShoreTel IP Phone 565g
interact with voice messages from your PC

The ShoreTel Connect client frees you from tasks, such as playing phone tag, looking up numbers,
struggling to set up conference calls, or interacting with voice mail messages. Integrated presence
eliminates phone tag by letting you know if a line is busy or if an employee has redirected calls to
another destination – all before dialing. And a visual display of up to 16 callers lets you switch from one
caller to another, transfer callers to another destination, or initiate a conference with a simple mouse
click.
ShoreTel Connect client software comes in five flavors, each offering access to slightly different
capabilities and feature sets:
Personal

Professional

Workgroup Agent

Workgroup Supervisor

Operator

For more information about ShoreTel Connect client and what features are available to you, see your
system administrator.

WEB ACCESS

ShoreTel Web Access is a browser-based interface by which users can manage personal options and
settings from any web browser from anywhere in the world. Call handling details and notification
settings can be managed securely and easily from anywhere.
For more information about web access and what features are available to you, see your system
administrator.

TROUBLESHOOTING

Problem:
unable to accept new messages.
Solution:
At the Main Menu prompt, press

2.The mailbox warning threshold occurs when there is room for only 10 more messages in a user's mailbox. As a user's
mailbox approaches its limit, a warning message will be played indicating that there is only enough room for "n" number of
messages, where "n" is a countdown from 10 to 0. This message will be played each time a user logs into the mailbox via
the telephone user interface until enough messages are deleted to reduce the total number of messages below the thresh-
old.
ShoreTel IP Phone 565g
The voice mail system is notifying your callers that your mailbox has exceeded its limit and is
2
Your mailbox is full. You must delete messages you no longer need:
to replay the message.
WEB ACCESS
User Guide 43