Troubleshooting - ShoreTel 265 User Manual

TROUBLESHOOTING

Problem: The voice mail system is notifying your callers that your mailbox has
exceeded its limit and is unable to accept new messages.
Solution: Your mailbox is full. You must delete messages you no longer need:
Step 1
Step 2
Problem: Your display reads "No Service."
Solution: Your phone is temporarily inoperable. Contact your system
administrator.
Problem: No one can hear you when you talk on the speakerphone.
Solution: Check for objects (e.g. coffee cups, books, etc.) blocking the
microphone. Also, you should check your volume settings.
Your display is blank.
Problem:
You have no power. Ensure the network cable is connected to the
Solution:
LAN port on the phone and the appropriate network data port in your office
space. Additionally, check to see if you have a local AC power adapter plugged
in for your phone or if power is being supplied by a PoE switch on your
corporate network. Contact your system administrator if this does not correct
the issue.
Problem: You have no dial tone when you go off hook, but otherwise your
phone is working normally.
Solution: You have activated "Handsfree Mode," which is a feature used by
someone with an analog phone using a headset. See "Enabling or Disabling
Handsfree Mode" on page 32 for information on how to turn this feature off.
3. The mailbox warning threshold occurs when there is room for only 10
more messages in a user's mailbox. As a user's mailbox approaches its
limit, a warning message will be played indicating that there is only
enough room for "n" number of messages, where "n" is a countdown from
10 to 0. This message will be played each time a user logs into the mailbox
via the telephone user interface until enough messages are deleted to
reduce the total number of messages below the threshold.
44
At the Main Menu prompt, press
Press to delete the message.
3
to replay the message.