Feature Finder - Avaya 9620 User Manual

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If you receive anintercept tone (high-pitched, alternating high and low tone) while attempting to operate any feature,
you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and
return to Step 1.
Answer a Call
Provides the procedures for answering a all. When you receive an incoming call, the incoming call is usually selected
automatically. However, if you are already on a call or if you receive more than one incoming call at a time, you may need to
select the call you want to answer manually. If you do not have the Go to Phone on Ringing option enabled, you must press
Phone to choose a line or view call options.
Make a Call
Provides procedures for making a call.
Browser
Provides a web browser capability that can be used to present additional applications. The items available through the web
browser vary depending upon how your telephone was administered. If no web applications are available for your phone, the
Browser menu is not presented. Contact your system administrator with any questions.
Hold
Puts a call on hold until you can return to it. While a call is on hold, you can place another call, activate another feature,
answer a waiting call, or leave your telephone to perform another task. Use when you have a call you do not wish to drop, but
which you have to interrupt briefly to do something else.
Transfer
Transfers a call from your telephone to another extension or outside number. Use when your caller needs to speak further with
someone else.
Bridged Calls
Your phone may show one or more bridged lines on the display screen in addition to your own lines. A bridged line typically
belongs to someone else, but bridging allows you to see if that line is in use, answer calls on that line, or join a call in progress
on that line from your telephone. You can also make outgoing calls on a bridged line when it is not in use.
Conference
Lets you speak with up to five people in different locations on the same call. Additional conferencing options may be available
through Expanded Meet-Me Conferencing. Contact your system administrator for more information about this feature.
Call Forwarding All Calls
Allows you to set a number to which your calls will be forwarded, or to turn off call forwarding if it is already on. You must
enter the telephone number where the calls will be forwarded each time you use this feature.
Send All Calls
Sends your incoming calls directly to a predefined coverage number, typically your voicemail. Incoming calls ring once at your
extension and then go directly to a number which is set by your system administrator. If the SAC feature is administered on
your phone, a SendAll softkey appears on the Phone screen. Pressing SendAll turns Send All Calls on. If it is already on,
pressing SendAll turns it off. You can also turn Send All Calls on or off by using the telephone Features list.
Directory
Searches for the extension of another user in your location by allowing you to key in the user's name with the dial pad. Use as a
handy quick reference source for extension number information.
Contacts
Permits you to use your contact list as an address book. You can save up to 250 names and telephone numbers.
Call Log
Allows you to view a list of your missed calls, or separate lists of your answered, outgoing, or missed calls. When you have one
or more missed calls, the Call Log button lights and the Missed Calls icon and the number of missed calls display on the top
line.

Feature Finder

9620 IP Telephone End User Guide | 5 | P a g e