Avaya 9620 User Manual
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Avaya 9620 User Manual

One-x deskphone edition for ip telephone
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Avaya one-X
Deskphone Edition for
9620/9620C/9620L IP Telephone User
Guide
16-300699
Issue 6
November 2009

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Summary of Contents for Avaya 9620

  • Page 1 ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide 16-300699 Issue 6 November 2009...
  • Page 2 Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them.

  • Page 3: Table Of Contents

    Chapter 1: Introduction to the 9620/9620C/9620L IP Telephone...5 Overview...5 Scrolling and navigation...8 About icons...8 Telephone stand...9 Chapter 2: Avaya Menu...11 Options & Settings...12 Setting Go To Phone Screen on Calling...12 Setting Go To Phone Screen on Ringing...13 Setting Go To Phone Screen on Answering...13 Changing the voice dialing setting...14...
  • Page 4 Chapter 17: About Logging In to and Out of Your Telephone...61 Logging in to your telephone extension...61 Logging in as a guest user...62 Logging out of your telephone extension...62 Index...63 ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...

  • Page 5: Chapter 1: Introduction To The 9620/9620C/9620L Ip Telephone

    The 9620C IP Telephone provides this information in color. The 9620L is a low-cost version of the 9620 that does not have a USB port. The 9620C has a color display, but is otherwise essentially the same as the 9620.
  • Page 6 Introduction to the 9620/9620C/9620L IP Telephone The following table provides button/feature descriptions for the 9620/9620C/9620L telephone. Name USB Port Message Waiting Indicator Missed Call Indicator ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide Description Insert a USB device (also called a memory stick, thumb drive, or flash drive) to transfer contacts between your phone and an external data source;...
  • Page 7 Mute Speaker ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide Description View the prompt line to see helpful information, such as when you can use the right or left navigation arrows to view alternate screens or menus..

  • Page 8: Scrolling And Navigation

    The icons in the following table indicate the state of a call, navigation choices, or the status of a team member whose presence you are tracking. Icon ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide Description Missed call; a call was not answered or was forwarded to voice mail. Incoming call is ringing.

  • Page 9: Telephone Stand

    Icon Telephone stand Your telephone can be placed in two positions, a lower position and an upright position. You can adjust the display screen to different angles. To move the display screen, gently pull from the top of the display screen towards you. As you pull the screen towards you, you will hear a clicking sound.
  • Page 10 Introduction to the 9620/9620C/9620L IP Telephone ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...

  • Page 11: Chapter 2: Avaya Menu

    Chapter 2: Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone, access additional Web-based applications, get information about your phone and network settings, and log out. When you press the Avaya Menu button, you see the following menus,...

  • Page 12: Options & Settings

    7. Press Change or OK or use the right or left navigation arrows to set the option to Yes or No. 8. Press Save. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide ® adapter if one is attached to your phone. You can November 2009...

  • Page 13: Setting Go To Phone Screen On Ringing

    7. Press Change or OK or use the right or left navigation arrows to set the option to Yes or No. 8. Press Save. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide Setting Go To Phone Screen on Ringing November 2009...

  • Page 14: Changing The Voice Dialing Setting

    7. Select the language you will speak to search for and dial your contacts. 8. Press Select or OK. 9. Press Yes to confirm the selected language. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...

  • Page 15: Setting Redial Options

    4. Select Call Settings. 5. Press Select or OK. 6. Select Display Call Timers. 7. Press Change or OK to change the setting. 8. Press Save. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide Setting redial options November 2009...

  • Page 16: Configuring Visual Alerts

    3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Audio Path. 7. Press Change or OK to change the Speaker or Headset setting. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...

  • Page 17: Setting Contact Names To Display During Calls

    5. Press Select or OK. 6. Select Brightness or Contrast. Note: You cannot adjust the contrast of the 9620C color display screen. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide Setting contact names to display during calls November 2009...

  • Page 18: Turning Button Click Sounds On And Off

    8. Press Save. Turning error tones on or off Your telephone beeps if you make a mistake or take an action that is not allowed. If you do not want to hear error beeps, set your error tone to Off.

  • Page 19: Turning Large Text On Or Off

    Use Other or the Right/Left Arrows to toggle between the two sets of patterns. 7. After selecting a pattern, press Play or OK to listen to it. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide Turning large text on or off November 2009...

  • Page 20: Changing The Display Language

    3. Press Select or OK. 4. Select Application Settings. 5. Press Select or OK. 6. Select Personalize Labels... 7. Press Change or OK. 8. Select the label you want to edit. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...

  • Page 21: Setting Dialing Options

    Press Clear to clear all text fields and start over. 11. Press Save or OK. 12. You may revert back to the default button labels by selecting Avaya Menu > Options & Settings > Application Settings > Restore Default Button Labels and pressing Default.
  • Page 22 Avaya Menu ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...

  • Page 23: Chapter 3: Browser

    The items available through the Web browser vary depending upon how your telephone is administered. Contact your system administrator with any questions. Access the browser through the Avaya Menu. If you don't see the Browser option on the Avaya Menu, no Web applications are available for your phone.
  • Page 24 Browser ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...

  • Page 25: Chapter 4: Features Menu

    Press each dialpad key one time for each corresponding letter. For example, for “Hill”, press 4,4,5,5. 3. Select Next to view the next name alphabetically in the directory, if necessary. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...

  • Page 26: Configuring Simultaneous Ringing For Multiple Telephones (Ec500)

    The EC500 feature allows you to have incoming calls to your desk phone ring on your office telephone and your cell phone at the same time. This allows you to answer office calls while you are away from your desk. The cell phone number is programmed by your system administrator.

  • Page 27: Chapter 5: Answering A Call

    Headset to answer using the headset. • If you are on another call and the telephone does not automatically display the incoming call, from the Phone screen scroll to the line with the incoming call and press Answer or OK.
  • Page 28 Answering a call ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...

  • Page 29: Chapter 6: Making A Call

    1. Press the Emerg softkey. If you do not see an Emerg softkey, pick up the handset or press the Phone button, then press the Emerg softkey. 2. If the telephone prompts "Do you want to make an emergency call?" press the Yes softkey.

  • Page 30: Redialing A Number

    Jones”. To reach Sam Jones at home, you might say “Call Sam Jones at home.” ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide setting. To change the language you want to use for Changing the voice dialing language.

  • Page 31: Making A Call Using Edit Dialing

    2. Select the person or primary number you want to call. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide number, or scroll to select (highlight) a different number, then press Call or OK or the line button.

  • Page 32: Calling A Person From The Call Log

    3. Press the Call softkey or the OK button. Depending on administration, returning a Missed Call may result in that Call Log entry being deleted when the calls goes through. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...

  • Page 33: Chapter 7: Muting A Call

    When the call is muted, the Mute button light is on and the top line displays the Mute icon. 1. Press Mute during a call so that the other person cannot hear you. 2. Press Mute again to unmute the call. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 34 Muting a call ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...

  • Page 35: Chapter 8: Putting A Call On Hold

    A hold timer may display when you put a call on hold. For more information, see Configuring call timers 4. Press Resume or the line button of the held call to retrieve the call. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide on page 15 . November 2009...
  • Page 36 Putting a call on hold ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...

  • Page 37: Chapter 9: Transferring A Call

    1. From the Phone screen, select the line you want to transfer. 2. Press Transfer or OK. 3. Dial the telephone number, or call the person from the Contacts list, or call the person from the Call Log list. 4. If unattended transfers have been administered, you can hang up now if you do not want to announce the call.
  • Page 38 Transferring a call ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...

  • Page 39: Chapter 10: Forwarding Calls

    3. Press Enter or Select or OK to turn the call forwarding feature on. When you turn on the Call Forwarding feature, you hear a tone prompting you to enter the forwarding number. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 40 After you enter the forwarding number, you hear a confirmation tone. 5. Press Select or OK to turn the call forwarding feature off if it is already on. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...

  • Page 41: Chapter 11: Conference Calls

    1. From the Phone screen, select your active call. 2. Press Conf. 3. Dial the telephone number, or call the person from the Contacts list, or call the person from the Call Log list. 4. When the person answers, press Join or OK to add the person to the existing call.

  • Page 42: Putting A Conference Call On Hold

    1. From the Phone screen, select your active call. 2. Press Drop. Dropping a person from a conference call This feature is not available on all systems. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 43 Dropping a person from a conference call 1. From the Phone screen, select your active call. 2. Press More then Details. 3. Select the person you want to drop. 4. Press Drop. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 44 Conference calls ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...

  • Page 45: Chapter 12: Bridged Call Appearances

    You can also make outgoing calls on a bridged call appearance when it is not in use.
  • Page 46 1. Select the bridged line you want to use. 2. Press OK to get a dial tone. 3. Dial the telephone number, or call the person from the Contacts list, or call the person from the Call Log list. ™...

  • Page 47: Chapter 13: Contacts

    Chapter 13: Contacts You can save up to 250 names and up to 3 telephone numbers per name. You can use voice dialing to speak the contact name; see also import or export a Contact list using a USB device; see phone on page 51 for information.

  • Page 48: Adding A New Contact

    Press OK to select the symbol. k. Press Clear to delete all text and start over. 4. Select the next field. 5. Enter the telephone number and press Primary if applicable. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide Note: November 2009...

  • Page 49: Editing A Contact

    1. Press Contacts. 2. Select the contact you want to delete. 3. Press More > Delete . 4. Press Delete to confirm or Cancel to cancel. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide Editing a contact November 2009...
  • Page 50 Contacts ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...

  • Page 51: Chapter 14: Using Usb Flash Drives With Your Phone

    250 incoming entries. Contact files merged or written to the phone's contacts list must be in a specific format. One way to ensure that the file is in the proper format is to export your telephone's Contacts list to your USB device, which ™...

  • Page 52: Replacing Your Contacts List With An External File

    Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the Contacts format the telephone uses. For information on this tool, search for “Avaya one-X USB Companion” on the Avaya support site at http://www.avaya.com/support.

  • Page 53: Copying Your Contacts List To A Usb Flash Drive

    USB flash drive and take the device with you while traveling. If you have access to a 9600 Series guest phone with the latest telephone software at another site, you can attach the USB flash drive and use your contacts list.

  • Page 54: Using Pictures From Your Usb Device As A Screensaver

    320 pixels. Your administrator can help you set up this feature. Your administrator can also disable this feature, in which case the ”My Pictures” option will not appear on the Avaya Menu. In addition to the features described in the 51 the Avaya one-X convert your pictures to the correct format.

  • Page 55: Chapter 15: Call Log

    1. Press Call Log. 2. Select the number you want to view. 3. Press Details. 4. Press Back to return to the list view. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide on page 32. November 2009...

  • Page 56: Adding An Entry From The Call Log To Your Contacts List

    2. Select the list you want to delete. 3. Press Clear All to delete all of the entries in the list you are viewing. 4. Press Clear All or OK to confirm. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...

  • Page 57: Turning Off Call Logging

    To turn logging of bridged lines on or off, select Log Bridged Calls and press Change or OK. 7. Press Change or OK to turn call logging on or off. 8. Press Save. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide Turning off call logging November 2009...
  • Page 58 Call Log ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...

  • Page 59: Chapter 16: Getting Your Messages

    Contact your system administrator with any questions. Logging into your voicemail 1. To log in to your voicemail, press the Message button. 2. Follow the voice prompts from your voicemail system. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...
  • Page 60 Getting your messages ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...

  • Page 61: Chapter 17: About Logging In To And Out Of Your Telephone

    Chapter 17: About Logging In to and Out of Your Telephone Logging in and out maintains your preferences, call information, and options if you share a telephone with other users. Log out to prevent unauthorized use of your telephone during an absence. Note: Depending on how your phone is administered, for example, whether Call Log backup is enabled or not, Call Log information may be lost when you log out your extension.

  • Page 62: Logging In As A Guest User

    Log in to another phone as a guest to retain the features and functionality of your own phone. For example, if you are temporarily using a visitor's office telephone but want to have your Contacts list available. The telephone must be on-hook to select this feature.

  • Page 63: Index

    ... from the directory ... calling, using voice dialing ... Clearing a number ... ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide Index conference calls about ... dropping the last person ... muting a person ...
  • Page 64 ... muting calls ... navigation arrows right and left ... ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide up and down ... On-hook dialing ... Options & Settings about ... call logging ... changing language ...
  • Page 65 Thumb drives ... Transfer ... USB files ... merging with contacts list ... pictures ... ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide USB flash drives working with ... Visual Alerts configuring ... Voice dialing ... changing setting ...
  • Page 66 Index ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide November 2009...

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