Features Menu; Conventions; Feature Finder - Avaya 9620 End User Manual

Advanced Options includes choices for user identification and integrating other applications like Microsoft® Exchange Server
with your phone. You can also set AGC for your handset, headset, and/or speaker audio.
The Features menu gives you access to advanced telephony features, such as Call Forwarding, and Abbreviated Dial buttons.
You can use Send All Calls and Call Forward to have your incoming calls sent to other numbers. EC500 allows you to answer
your incoming calls from your desk phone or another phone. Other features like Call Park, Call Pickup Extended, and Transfer
to Voicemail may be available on your Features menu.The particular features available to you depend on what your
administrator has assigned to your phone.
For more information about what features and options are available for your extension, contact your system administrator.
Conventions Used in the Procedure Descriptions
Feature and Feature xxxxx
LWC CnLWC AutCB Timer
{handset tones}
Special Instructions
Use the following special instructions for operating your telephone.
•
The first time you use these procedures, you will need to customize them for yourself by obtaining the relevant
information from your system manager.
•
To operate a feature, you must have the handset off-hook or the speaker or speakerphone on unless otherwise noted.
•
If you receive anintercept tone (high-pitched, alternating high and low tone) while attempting to operate any feature,
you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and
return to Step 1.
Answer a Call
Provides the procedures for answering a call. When you receive an incoming call, the incoming call is usually selected
automatically. However, if you are already on a call or if you receive more than one incoming call at a time, you may need to
select the call you want to answer manually. If you do not have the Phone Screen on Ringing option enabled, you must press
Phone to choose a line or view call options.
Make a Call
Provides procedures for making a call.
Hold
Puts a call on hold until you can return to it. While a call is on hold, you can place another call, activate another feature,
answer a waiting call, or leave your telephone to perform another task. Use when you have a call you do not wish to drop, but
which you have to interrupt briefly to do something else.
Transfer
Transfers a call from your telephone to another extension or outside number. Use when your caller needs to speak further with
someone else.

Features Menu

Conventions

Each of these represents a button that has a feature assigned to it. The
button is labeled with the feature name, sometimes followed by an
extension number (shown as xxxxx ) or a person's name.
Information that is offset represents the display screen. The second
line appearing on the display will most likely list the features you can
access with the softkeys.
The tone that appears in curly quotes after a step, such as {dial tone},
indicates what you should hear from your handset (or speakerphone)
after successfully performing that step.

Feature Finder

9620 SIP IP Telephone End User Guide | 5 | P a g e