Smb; Troubleshooting - Xerox WorkCentre 7232 System Administrator Manual

17 Problem Solving

SMB

This section explains the troubleshooting procedures and restrictions while using an
SMB environment.

Troubleshooting

This section explains what to do when a problem occurs while using SMB. The possible
causes, confirmation methods, and actions are as follows.
When the machine is not found from client computers
The transport protocol is
different between the client
and the machine.
The network (subnet) is
invalid.
The host name specified for
the machine is already
defined for a different
machine.
The function to search for
computer names is not
available in IPv6
environment.
180
Cause Confirmation Method
When selecting [Searching
as another computer] ([Start]
> [Find] > [Computer]) on the
client, the machine can be
found. When opening the
network computer to search
for the machine, it cannot be
found.
When selecting [Searching
as another computer] ([Start]
> [Find] > [Computer]) on the
client, the machine can be
found. When opening the
network computer to search
for the machine, it cannot be
found.
Check if the host name is
duplicated in the SMB status
information of the System
Settings List.
Check if Windows Vista
displays the machine in a list
of networked computers.
Xerox WorkCentre 7232/7242 System Administration Guide
Action
Match the SMB transport
protocol between the
machine and each client.
Set up the machine and client
computers in the same
networks.
Use CentreWare Internet
Services to change the host
name to a different name, or
reset the machine settings to
the initial values.
Edit the file "hosts" saved in
"C:\Windows\system32\driver
\etc" to associate the
computer name with the IPv6
address, and then type
"\\computer name" in the
Address bar on Explorer.