HP Pavilion 11 x2 PC Maintenance And Service Manual
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HP Pavilion 11 x2 PC Maintenance And Service Manual

HP Pavilion 11 x2 PC Maintenance And Service Manual

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HP Pavilion 11 x
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Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Pavilion 11 x2 PC

  • Page 1 HP Pavilion 11 x Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 4 Tablet ..............................4 Display components ......................4 Edge components ........................ 6 Keyboard base ............................. 8 Top ............................8 Keys ............................. 9 Lights ..........................10 TouchPad .......................... 11 Left side ..........................
  • Page 6 Audio/USB board ....................... 69 Docking board ........................71 Hinge assembly ......................... 72 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ............75 Starting Setup Utility (BIOS) ....................... 75 Updating the BIOS ..........................75 Determining the BIOS version ................... 75 Downloading a BIOS update .....................
  • Page 7 Restore and recovery ......................... 83 Recovering using HP Recovery Manager ................83 What you need to know ..................84 Using the HP Recovery partition (select models only) ........84 Using HP Recovery media to recover ............... 85 Changing the computer boot order ..............85 Removing the HP Recovery partition .................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP Pavilion 11 x ● Processor Intel Core i5-4202U 1.60-GHz processor (dual core, 4.5W) ● Intel Core i3-4012U 1.5-GHz processor (dual core, 4.5W) ● Intel® Pentium® N3510 processor (1333-MHz FSB, quad core, 4.5 W) ●...
  • Page 10 ● Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter External media cards HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD). Ports Tablet: ●...
  • Page 11 Description Power requirements Tablet and keyboard base support the following AC adapters: ● 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) ● 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) Tablet supports a 2-cell, 21-Wh, 2.86-Ah, Li-ion battery Keyboard base supports a 2-cell, 28-Wh, 4.00-Ah, Li-ion battery...

  • Page 12: External Component Identification

    External component identification Tablet Display components Item Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. Chapter 2 External component identification...
  • Page 13 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Tablet...

  • Page 14: Edge Components

    Edge components Item Component Description ● Power button When the computer is off, press the button to turn on the tablet. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
  • Page 15 For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 16: Keyboard Base

    Keyboard base Item Component Description Alignment posts Align and attach the tablet to the keyboard base. Docking connector Connects the tablet to the keyboard base. Release latch Releases the tablet. To release the tablet, slide the release latch to the left. Chapter 2 External component identification...

  • Page 17: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key (select models only). Executes frequently used system functions when pressed in combination with the key or the (select models only). Windows key Returns to the Start screen from an open app or the Windows desktop.

  • Page 18: Lights

    Lights Item Component Description ● Caps lock light White: Caps lock is on. ● Off: Caps lock is off. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on. Chapter 2 External component identification...

  • Page 19: Touchpad

    TouchPad Item Component Description TouchPad zone Reads your finger gesture to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button of an external mouse. Right TouchPad button Functions like the right button on an external mouse. Keyboard base...

  • Page 20: Left Side

    For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 21: Right Side

    Right side Item Component Description Memory card reader Connects optional memory cards that store, manage, share, or access information. ● To insert the memory card, hold the card label side up with connectors facing the slot, and then push in the card until it is firmly seated. ●...

  • Page 22: Illustrated Parts Catalog

    Illustrated parts catalog Locating the serial number, product number, and model number The serial number and product number are located on the left edge of the tablet. You may need the information when you travel internationally or when you contact support. Chapter 3 Illustrated parts catalog...

  • Page 23: Tablet Major Components

    Tablet major components Item Component Spare part number Display enclosure (includes power button actuator and volume button actuator): In flyer red finish 740182-001 In pearl white finish 740183-001 In sparkling black finish 740181-001 Tablet major components...
  • Page 24 Item Component Spare part number Sensor board (includes cable, double-sided adhesive, and microphone) 742731-001 Webcamera Kit, includes: 740191-001 Front-facing webcamera (includes bracket and cable) Rear-facing webcamera (includes cable and double-sided adhesive) WLAN module: Intel Wireless-N 7260BN 802.11b/g/n 2×2 WiFi + BT 4.0 Combo Adapter 717384-005 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 690020-005...
  • Page 25 Item Component Spare part number Bezel for use only on computer models equipped with the Intel WLAN module in 745779-001 the People's Republic of China Bezel for use only on computer models equipped with the Intel WLAN module in 745777-001 South Korea and Taiwan (12) Speaker Kit (includes left and right speakers and cables)
  • Page 26 Item Component Spare part number System board equipped with an Intel Core i3-4012Y 1.50-GHz processor (3.00-MB 750188–001 L3 cache, dual core, 4.5 W), 4-GB of system memory, and the FreeDOS or Linux operating system System board equipped with an Intel Pentium N3520 2.17-GHz (SC turbo up to 2.42- 754647–601 GHz) processor (1333-MHz FSB, 2.0-MB L2 cache, quad core, 4.5 W) , 4-GB of system memory, and the Windows 8 Professional operating system...

  • Page 27: Keyboard Base Major Components

    Keyboard base major components Item Component Spare part number Hinge assembly (includes alignment posts, cables, docking connector, and release latch): In flyer red finish 740204-001 In pearl white finish 740205-001 In sparkling white finish 740203-001 TouchPad (includes cable) 740190-001 Keyboard/top cover (includes keyboard cable): For use in Belgium 740184-A41 For use in Canada...
  • Page 28 Item Component Spare part number For use in Germany 740184-041 For use in Greece 740184-151 For use in Italy 740184-061 For use in Japan 740184-291 For use in Latin America 740184-161 For use in the Netherlands 740184-B31 For use in Portugal 740184-131 For use in Russia 740184-251...

  • Page 29: Miscellaneous Parts

    Spare part number AC adapter: 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) 714657-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 721092-001 45-W HP Smart adapter (non-PFC, non-slim, RC, 3-wire, 4.5-mm) 741727-001 HP HDMI-to-VGA adapter 701943-001 HP RJ-45-to-USB adapter dongle 539614-001 Power cord (3-pin, black, 1.83-m):...

  • Page 30: Sequential Part Number Listing

    Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 701943-001 HDMI-to-VGA adapter 714657-001 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) 717384-005 Intel Wireless-N 7260BN 802.11b/g/n 2×2 WiFi + BT 4.0 Combo Adapter 721092-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 722232-005 2-cell, 21-Wh, 2.86-Ah, Li-ion battery for use only in the tablet (includes cable)
  • Page 31 Spare part number Description 740184-061 Keyboard/top cover with TouchPad for use in Italy (includes keyboard cable and TouchPad cable) 740184-071 Keyboard/top cover with TouchPad for use in Spain (includes keyboard cable and TouchPad cable) 740184-131 Keyboard/top cover with TouchPad for use in Portugal (includes keyboard cable and TouchPad cable) 740184-141 Keyboard/top cover with TouchPad for use in Turkey (includes keyboard cable and...
  • Page 32 Spare part number Description 740193-001 Speaker Kit (includes left and right speakers and cables) 740194-001 11.6-inch, AG, HD, UWVA, LED TouchScreen display panel assembly 740195-001 Bottom cover in flyer red finish (includes rubber padding, shielding, and 5 rubber feet) 740196-001 Bottom cover in pearl white finish (includes rubber padding, shielding, and 5 rubber feet) 740197-001 Display panel cable (includes adhesive support strips)
  • Page 33 Vibrator module (includes cable) 741724-001 RTC battery (includes cable and double-sided adhesive) 741727–001 45-W HP Smart adapter (non-PFC, non-slim, RC, 3-wire, 4.5-mm 742731-001 Sensor board (includes cable, double-sided adhesive, and microphone) 742732-001 Volume button board (includes cable and double-sided adhesive) 742733-001 Audio/USB board (includes audio-out/audio-in combo jack and USB 2.0 port)
  • Page 34 Spare part number Description 750188–001 System board equipped with an Intel Core i3-4012Y 1.50-GHz processor (3.00-MB L3 cache, dual core, 4.5 W), 4-GB of system memory, and the FreeDOS or Linux operating system 750188–501 System board equipped with an Intel Core i3-4012Y 1.50-GHz processor (3.00-MB L3 cache, dual core, 4.5 W), 4-GB of system memory, and the Windows 8 Standard operating system 750188–601 System board equipped with an Intel Core i3-4012Y 1.50-GHz processor (3.00-MB L3 cache, dual...

  • Page 35: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Magnetic screw driver ● Phillips P0 screw driver ● Plastic case utility tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 36: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 37: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 38 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 39: Removal And Replacement Procedures

    Removal and replacement procedures Tablet component replacement procedures CAUTION: Tablet components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the tablet and void the warranty. This chapter provides removal and replacement procedures for authorized service provider only parts.

  • Page 40: Sensor Board

    Remove the display enclosure (2) from the tablet. Remove the display enclosure. Reverse this procedure to install the display enclosure. Sensor board Description Spare part number Sensor board (includes cable, double-sided adhesive, and microphone) 742731-001 Before removing the sensor board, follow these steps: Turn off the tablet.
  • Page 41 Remove the sensor board: Disconnect the tablet battery cable from the system board. Disconnect the sensor board cable (1) from the system board. Disconnect the power button board cable (2) from the sensor board. Tablet component replacement procedures...

  • Page 42: Wireless Antenna

    Detach the sensor board (3) from the display panel assembly. (The sensor board is attached to the display panel assembly with double-sided tape.) Remove the sensor board. Reverse this procedure to install the sensor board. Wireless antenna Description Spare part number Antenna Kit (includes left and right wireless antenna cables and transceivers) 741722-001 Before removing the wireless antenna, follow these steps:...
  • Page 43 Remove the wireless antenna: Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.

  • Page 44: Front-Facing Webcamera

    Front-facing webcamera NOTE: The front-facing webcamera, bracket, and cable are included in the Webcamera Kit, spare part number 740191-001. Before removing the front-facing webcamera, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 45: Rear-Facing Webcamera

    Rear-facing webcamera NOTE: The rear-facing webcamera and cable are included in the Webcamera Kit, spare part number 740191-001. Before removing the rear-facing webcamera, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 46: Wlan Module

    WLAN module Description Spare part number Intel Wireless-N 7260BN 802.11b/g/n 2×2 WiFi + BT 4.0 Combo Adapter 717384-005 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 690020-005 Before removing the rear-facing webcamera, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 47: Power Button Board

    Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration.
  • Page 48 Before removing the power button board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power cord from the tablet. Disconnect all external devices from the tablet.

  • Page 49: Volume Button Board

    Volume button board Description Spare part number Volume button board (includes cable and double-sided adhesive) 742732-001 Before removing the volume button board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 50: Vibrator Module

    Vibrator module Description Spare part number Vibrator module (includes cable) 741723-001 Before removing the vibrator module, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power cord from the tablet.

  • Page 51: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 741724-001 Before removing the RTC battery, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 52: Solid-State Drive

    Solid-state drive Description Spare part number 128-MB m2 SATA solid-state drive 742736-001 64-MB m2 SATA solid-state drive 742737-001 Before removing the solid-state drive, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
  • Page 53 Remove the solid-state drive (3) by pulling the drive away from the slot at an angle. NOTE: The solid-state drive connector is designed with 2 notches (4) to ensure proper installation into the slot. Remove the solid-state drive. Reverse this procedure to install the solid-state drive. Tablet component replacement procedures...

  • Page 54: Heat Sink

    Heat sink Description Spare part number Heat sink for use only on computer models equipped with an Intel Pentium or Intel Celeron 740186-001 processor (includes replacement thermal material) Heat sink for use only on computer models equipped with an Intel Core processor (includes 750355–001 replacement thermal material) Before removing the heat sink, follow these steps:...
  • Page 55 Remove the heat sink (4). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the system board (1) and the heat sink (2) each time the heat sink is removed.

  • Page 56: Touchscreen Board

    Reverse this procedure to install the heat sink. TouchScreen board Description Spare part number TouchScreen board (includes cable and double-sided adhesive) 742734-001 Before removing the TouchScreen board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
  • Page 57 Remove the TouchScreen board: Release the ZIF connector (1) to which the volume button board cable is attached, and then disconnect the volume button board cable from the TouchScreen board. Release the two ZIF connectors (2) and (3) to which the display panel TouchScreen cables are attached, and then disconnect the display panel TouchScreen cables from the TouchScreen board.

  • Page 58: Bezel

    Bezel NOTE: The bezel spare part kit includes the power connector light pipe and the regulatory label. Description Spare part number Bezel for use only on computer models equipped with the Ralink WLAN module in 740200-001 the Asia Pacific regions and countries and Japan Bezel for use only on computer models equipped with the Ralink WLAN module in Europe, the 740199-001 Middle East, and Africa...
  • Page 59 Remove the bezel (3). Reverse this procedure to install the bezel. Tablet component replacement procedures...

  • Page 60: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right speakers and cables) 740193-001 Before removing the speakers, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 61: Power Connector Board

    Power connector board Description Spare part number Power connector board (includes cable) 742735-001 Before removing the power connector board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 62: System Board

    Reverse this procedure to install the power connector board. System board Description Spare part number Equipped with an Intel Pentium N3510 processor (1333-MHz FSB, quad core, 4.5 W), 4-GB of 741029-601 system memory, and the Windows 8 Professional operating system Equipped with an Intel Pentium N3510 processor (1333-MHz FSB, quad core, 4.5 W), 4-GB of 741029-501 system memory, and the Windows 8 Standard operating system...
  • Page 63 Description Spare part number System board equipped with an Intel Celeron N2920 1.86-GHz (SC turbo up to 2.00-GHz) 754648–501 processor (1066-MHz FSB, 2.0-MB L2 cache, quad core, 4.5 W) , 4-GB of system memory, and the Windows 8 Standard operating system System board equipped with an Intel Celeron N2920 1.86-GHz (SC turbo up to 2.00-GHz) 754648–601 processor (1066-MHz FSB, 2.0-MB L2 cache, quad core, 4.5 W) , 4-GB of system memory, and...
  • Page 64 Remove the system board: Disconnect the following cables from the system board: (1) Sensor board cable (2) Front-facing webcamera cable (3) Rear-facing webcamera cable (4) TouchScreen board cable Chapter 5 Removal and replacement procedures...
  • Page 65 Disconnect the following cables from the system board: (1) Vibrator module cable (2) RTC battery cable (3) Speaker cable (4) Display panel cable (5) Windows button cable Remove the two Phillips PM1.85×3.00 screws (1) that secure the system board to the display panel assembly.

  • Page 66: Display Panel Cable

    Remove the system board (2). Reverse this procedure to install the system board. Display panel cable Description Spare part number Display panel cable (includes adhesive support strips) 740197-001 Before removing the display panel cable, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 67: Tablet Battery

    Remove the heat sink (see Heat sink on page 46). WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement battery provided by HP, or a compatible battery purchased from HP. Tablet component replacement procedures...
  • Page 68 CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To prevent loss of information, save your work or shut down the tablet through Windows before removing the battery. Remove the tablet battery: Remove the four Phillips PM1.85×3.35 screws (1) that secure the tablet battery to the display panel assembly.

  • Page 69: Keyboard Base Component Replacement Procedures

    Keyboard base component replacement procedures CAUTION: Keyboard base components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the keyboard base and void the warranty. This chapter provides removal and replacement procedures for authorized service provider only parts.

  • Page 70: Keyboard Base Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the keyboard base, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information.
  • Page 71 Remove the keyboard base battery: Disconnect the battery cable (1) from the docking board. Remove the eight Phillips PM1.85×3.00 screws (2) that secure the battery to the keyboard/ top cover. Remove the keyboard base battery (3). Reverse this procedure to install the keyboard base battery. Keyboard base component replacement procedures...

  • Page 72: Touchpad

    TouchPad Description Spare part number TouchPad (includes cable) 740190-001 Before removing the TouchPad, follow these steps: Turn off the tablet and keyboard base. If you are unsure whether the tablet and keyboard base are off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet and keyboard base by unplugging the power cord from the tablet and keyboard base.

  • Page 73: Card Reader Board

    Remove the TouchPad (4) by pressing it through the keyboard/top cover. NOTE: When removing the TouchPad, make sure the TouchPad cable routes cleanly through the opening (5) in the keyboard/top cover. Reverse this procedure to install the TouchPad. Card reader board Description Spare part number Card reader board (includes cable)
  • Page 74 Remove the card reader board: Release the ZIF connector (1) to which the card reader board cable is attached, and then disconnect the card reader board cable from the HDMI/USB board. Remove the two Phillips PM1.85×2.75 broad head screws (2) that secure the card reader board to the keyboard/top cover.

  • Page 75: Hdmi/Usb Board

    HDMI/USB board Description Spare part number HDMI/USB board (includes HDMI port and USB 3.0 port) 740209-001 Before removing the HDMI/USB board, follow these steps: Turn off the tablet and keyboard base. If you are unsure whether the tablet and keyboard base are off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 76: Power Connector Cable

    Reverse this procedure to install the HDMI/USB board. Power connector cable Description Spare part number Power connector cable 740188-001 Before removing the power connector cable, follow these steps: Turn off the tablet and keyboard base. If you are unsure whether the tablet and keyboard base are off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 77: Audio/Usb Board

    Remove the power connector cable (3). Reverse this procedure to install the power connector cable. Audio/USB board Description Spare part number Audio/USB board (includes audio-out/audio-in combo jack and USB 2.0 port) 742733-001 Before removing the audio/USB board, follow these steps: Turn off the tablet and keyboard base.
  • Page 78 Remove the audio/USB board: Disconnect the hinge assembly “Audio side” cable (1) from the audio/USB board. Remove the two Phillips PM1.85×3.00 screws (2) that secure the audio/USB board to the keyboard/top cover. Remove the audio/USB board (3) and cable. Reverse this procedure to install the audio/USB board. Chapter 5 Removal and replacement procedures...

  • Page 79: Docking Board

    Docking board Description Spare part number Docking board 740206-001 Before removing the docking board, follow these steps: Turn off the tablet and keyboard base. If you are unsure whether the tablet and keyboard base are off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet and keyboard base by unplugging the power cord from the tablet and keyboard base.

  • Page 80: Hinge Assembly

    Remove the docking board (2). Reverse this procedure to install the docking board. Hinge assembly NOTE: The hinge assembly spare part kit includes two cables and two rubber feet. Description Spare part number In flyer red finish 740204-001 In pearl white finish 740205-001 In sparkling white finish 740203-001...
  • Page 81 Remove the bottom cover (see Bottom cover on page 61). Disconnect the keyboard base battery cable from the docking board (see Keyboard base battery on page 62). Remove the hinge assembly: Disconnect the following cables: (1) Hinge assembly “HDMI side” cable from the HDMI/USB board (2) and (3) Hinge assembly cables from the docking board (4) Hinge assembly “Audio side”...
  • Page 82 Remove the hinge assembly (2) and cables. Reverse this procedure to install the hinge assembly. Chapter 5 Removal and replacement procedures...

  • Page 83: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 84: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 85: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 86: Specifications

    Specifications Metric U.S. Tablet dimensions Width 30.3 cm 11.9 in Depth 19.3 cm 7.6 in Height 1.2 cm 0.5 in Weight 0.78 kg 1.72 lbs Keyboard base dimensions Width 30.3 cm 11.9 in Depth 14.7 cm 5.8 in Height 1.0 cm 0.4 in Weight 0.71 kg...
  • Page 87 Metric U.S. Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.

  • Page 88: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering This chapter provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Chapter 8 Backing up, restoring, and recovering...

  • Page 89: Creating Recovery Media And Backups

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
  • Page 90 If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 91: Restore And Recovery

    Applications Reinstall, and then follow the on-screen instructions. ● If you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media.

  • Page 92: What You Need To Know

    Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media on page ●...

  • Page 93: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 94: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 95 Country/region Accredited agency Applicable note number Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 96: 10 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. Chapter 10 Recycling...

  • Page 97: Index

    15, 22, 31 spare part numbers 16, 24, display panel assembly, spare part 25, 50 HDMI port 13 number 18, 24 boot order, changing HP Recovery HDMI-to-VGA adapter, spare part display panel cable Manager 85 number 21, 22 removal 58...
  • Page 98 6 system 83 power button board USB flash drive 85 keyboard base removal 39 using HP Recovery media 82 components 8 spare part number 17, 23, 39 recovery media major components 19 power connector 7, 13 creating 81...
  • Page 99 service considerations cables 27 vibrator module connectors 27 removal 42 plastic parts 27 spare part number 16, 25, 42 serviceability, product video, product description 1 description 3 volume button 7 solid-state drive volume button board removal 44 removal 41 spare part numbers 16, 25, 44 spare part number 17, 25, 41 Speaker Kit, spare part number 17, 24, 52...

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