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HP Chromebook x360 11 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
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This user guide describes features that are Bluetooth is a trademark owned by its common to most models. Some features may proprietor and used by HP Inc. under license. not be available on your computer. Intel, Celeron, and Core are U.S. registered Not all features are available in all editions of trademarks of Intel Corporation.
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Table of contents 1 Product description ............................1 2 Getting to know your computer ........................3 Right side ................................3 Left side ................................. 4 Display ..................................5 Keyboard area ................................ 6 TouchPad ............................. 6 Special keys ............................6 Action keys ............................7 Bottom ...................................
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USB port board cable ......................... 29 USB port board ..........................30 Power button board cable ......................... 31 Power button board .......................... 32 System board ............................ 33 Heat sink ............................36 Display assembly ..........................38 6 Backing up, resetting, and recovering ......................46 Backing up ................................
Integrated wireless local area network (WLAN) options with dual antennas Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) External media cards HP Multi-Format Digital Media Card Reader Supports SD/SDHC/SDXC up to UHS-50 Push-push insertion/removal Input/Output Hot plug/unplug and auto detect for correct output to wide-aspect vs.
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Description Audio-out (headphone)/audio-in (microphone) combo jack (2) USB Type-C 3.1 Gen 1 ports; support charging, power delivery, video, data (2) USB Type-A 3.1 Gen 1 ports; support HP USB Boost (Sleep & Charge) Keyboard/pointing Full-sized, textured, island-style Google keyboard (spill-resistant)
Getting to know your computer Right side Component Description Audio-out (headphone)/ Connects optional powered stereo speakers, headphones, earbuds, a headset, or Audio-in (microphone) a television audio cable. Also connects an optional headset microphone. This combo jack jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. USB Type-C port with HP Connects a USB device that has a Type-C connector, provides data transfer, and...
Display Component Description WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Camera light On: The camera is in use. Camera Allows you to video chat, record video, and record still images. Internal microphone Records sound.
Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Special keys Component Description Activates certain computer functions when pressed in combination with other keys, such as tab or shift. Action keys Execute frequently used system functions.
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page ▲ To use an action key, press and hold the key. For more information on action keys and keyboard shortcuts, go to https://support.google.com/chromebook/ answer/183101.
Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Component HP product name Model number Product ID Serial number Warranty period ●...
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Chapter 3 Illustrated parts catalog...
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Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard/top cover (includes keyboard cable): Snow white models for use in the United States L00457-001 Snow white (non-rugged) models for use in the United States L36472-001...
Item Component Spare part number For use in snow white models L00454-001 For use in snow white (non-rugged) models L36471-001 For use in grey models 928079-001 Display assembly subcomponents Item Component Spare part number Display bezel L36467-001 Display panel L36473-001 Webcam/microphone module cable 929334-001 Webcam/microphone module (includes double-sided adhesive):...
Item Component Spare part number Standard models L02352-001 Non-rugged models L36469-001 Hinge covers For use in smoke gray models L03086-001 For use in snow white models L03087-001 For use in snow white (non-rugged) models L36470-001 G-sensor board (includes double-sided adhesive) 928081-001 (10) Display enclosure (includes wireless antenna, rubber padding, and shielding):...
Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Magnetic screwdriver ● Phillips PH Type #0 and #1 screwdrivers Flat-bladed screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
CAUTION: To prevent damage to the tablet when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
Workstation guidelines Follow these grounding workstation guidelines: ● Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ●...
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Material Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V Equipment guidelines...
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 47 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.
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Shut down the computer.f you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
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Lift the left (2), right (3), and bottom (4) sides of the top cover until it releases from the computer. Release the zero insertion force (ZIF) connector (1) to which keyboard cable is connected, and then disconnect the keyboard cable from the system board. Release the ZIF connector (2) to which TouchPad cable is connected, and then disconnect the TouchPad cable from the system board.
TouchPad cable Description Spare part number TouchPad cable 929337-001 Before removing the TouchPad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad bracket of the TouchPad cable. The TouchPad bracket is included in the Bracket Kit, spare part number 928089-001. The TouchPad cable is available using spare part number 929337-001. Description Spare part number TouchPad in smoke grey finish...
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Remove the TouchPad from the keyboard/top cover (6). If replacing the TouchPad bracket, remove the rubber piece from the old bracket and install it into the new bracket. To install the TouchPad, insert the top edge of the TouchPad near the screw holes (1), slide the edge of the TouchPad under the Mylar (2), and then rotate the TouchPad down into place (3).
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Replace the bracket, making sure to remove the rubber piece from the old bracket and install into the new bracket. Chapter 5 Removal and replacement procedures...
Speakers Description Spare part number Speakers (include cables) 928586-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
Battery Description Spare part number 2-cell, 47-WHr, 6.15-AHr, Li-ion battery (includes cable) 917725-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
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Remove the battery (2). Reverse this procedure to install the battery. Component replacement procedures...
WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 860883-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module. USB port board cable Description Spare part number USB port board cable (high speed)
Release the ZIF connector (1) to which the USB port cable is connected, and then disconnect the USB port cable from the USB port board. Release the ZIF connector (2) to which the USB port cable is connected, and then disconnect the USB port cable from the system board.
Release the ZIF connector (1) to which the power button board cable is connected, and then disconnect the power button board cable from the USB port board. Release the ZIF connector (2) to which the USB Type-C port cable is connected, and then disconnect the USB Type-C port cable from the USB port board.
Remove the keyboard/top cover (see Keyboard/top cover on page 18). Disconnect the battery cable from the system board (see Battery on page 26). Remove the power button board cable: Release the ZIF connector (1) to which power button board cable is connected, and then disconnect the power button board cable from the USB port board.
Release the ZIF connector (1) to which power button board cable is connected, and then disconnect the cable from the power button board. Remove the Phillips M2.0×3.5 screw (2) that secures the power button board to the base enclosure. Remove the power button board (3). Reverse this procedure to install the power button board.
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Remove the keyboard/top cover (see Keyboard/top cover on page 18). Disconnect the battery cable from the system board (see Battery on page 26). Remove the WLAN module (see WLAN module on page 28). When replacing the system board, be sure to remove the heat sink (see Heat sink on page 36) from the defective system board and install it on the replacement system board.
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Remove the USB Type-C bracket (2). NOTE: The USB Type-C bracket is included in the Bracket Kit, spare part number 928089-001. Lift the left side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.
Heat sink Description Spare part number Heat sink (includes replacement thermal material) 928840-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
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Reverse this procedure to install the heat sink. When installing the heat sink, install the edges of the heat sink into the small clips on the system board (1), and then replace the screws (2). Component replacement procedures...
Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Release the display panel cable from the retention clips (8) and routing channel built into the base enclosure. Remove the four Phillips M2.5×4.5 screws (1) that secure the display assembly to the base enclosure. Tilt the top edge of the display assembly (2) slightly forward to release the hinges from the base enclosure.
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Release the top edge of the display bezel (1) from the display assembly. Release the left and right edges of the display bezel (2) from the display assembly. Release the bottom edge of the display bezel (3) from the display assembly. Remove the display bezel (4) from the display assembly.
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Disconnect the display panel cable (3) from the display panel. The display panel is available using spare part number L36473-001. If it is necessary to replace the G-sensor board: NOTE: The G-sensor board can be removed and replaced without removing the display assembly from the base enclosure.
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Remove the two Phillips M2.0×2.5 screws (1) that secure the top bracket to the display back cover Lift the bracket out of the display (2) from the webcam/microphone module. If it is necessary to replace the webcam/microphone module: NOTE: The webcam/microphone module can be removed and replaced without removing the display assembly from the base enclosure.
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Remove the display panel assembly. Remove the rubber inserts (1) that secure the display panel cable, camera cable, and wireless antenna cables inside the display hinges. Release the wireless antenna cables (2) and camera cable and the display panel cable (3) from the cavities inside the display hinges.
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Remove the hinge cover (2). The display hinge covers are available using spare part number L03086-001 for smoke gray models, L03087-001 for snow white models, and L36470-001 for snow white (non-rugged) models. If it is necessary to replace the webcam/microphone module cable: Remove the display panel assembly.
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Remove the webcam/microphone module cable (2). The webcam/microphone module cable is available using spare part number 929334-001. If it is necessary to replace the display panel cable: Release the cable from the retention clips (1) and routing channel built into the bottom edge of the display back cover.
Backing up, resetting, and recovering Backing up You can back up your data to an optional flash drive or SD memory card or through Google Drive. For detailed information on creating a backup, go to http://www.support.google.com. Resetting A factory reset erases all the information on your computer hard drive, including all the files in the Downloads folder.
NOTE: For more information on performing a system recovery on your computer, go to http://www.support.google.com. Before beginning the recovery process, you need the following: A flash drive or SD memory card with a capacity of 4 GB or greater. All data is erased from this storage ●...
NOTE: If you need to cancel the recovery during the verification process, press and hold the power button until the computer turns off. Do not disrupt the system recovery process after the verification step is complete. NOTE: If an error message displays, you might need to run the Chrome Recovery Utility again, or use a different flash drive or SD memory card.
Specifications Metric U.S. Computer dimensions Width 306 mm 12.04 in Depth 208.8 mm 8.19 in Height 19.5 mm 0.76 in Weight 1406 g 3.1 lbs Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating ‑20°C to 60°C ‑4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90%...
Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
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Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.