HP Chromebook x360 11 G4 Education Edition Maintenance And Service Manual
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HP Chromebook x360 11 G4 Education Edition Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP Chromebook x360 11 G4 Education Edition

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 Chrome, Chrome OS, Chromebook, Google, and bound by the terms of the HP End User License Google Drive are trademarks of Google LLC. Agreement (EULA). If you do not accept these...
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Grounding the work area ........................18 Recommended materials and equipment ..................18 Cleaning your computer ............................19 Enabling HP Easy Clean (select products only) ................. 19 Removing dirt and debris from your computer ................19 Cleaning your computer with a disinfectant ..................20 Caring for wood veneer (select products only) .................
  • Page 6 8 Statement of memory volatility ........................50 Current BIOS steps ............................... 50 Nonvolatile memory usage ..........................52 Questions and answers ............................54 Using HP Sure Start (select products only) ......................55 9 Power cord set requirements ........................56 Requirements for all countries ..........................56...
  • Page 7 Requirements for specific countries and regions ....................56 10 Recycling ..............................58 Index ................................59...
  • Page 8 viii...

  • Page 9: Product Description

    Product components and their descriptions Category Description Product Name HP Chromebook™ x360 11 G4 Education Edition Processors Intel® processors Intel Celeron® N5100 (1.10 GHz base frequency, up to 2.80 GHz with Intel Turbo Boost Technology, 4 MB cache, 4 cores, 6 W) Intel Celeron N4500 (1.10 GHz base frequency, up to 2.80 GHz with Intel Turbo Boost Technology, 4 MB cache,...
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description Full size, island style, with camera Full size, island style, without camera Power requirements Battery 2 cell, 47 Whr, polymer Long life Fast charge AC adapter, USB Type-C 45 W, nPFC, straight Power cord C5, 1 m (3.3 ft) Security...

  • Page 11: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...

  • Page 12: Left

    Table 2-1 Right-side components and their descriptions (continued) Component Description Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones, (microphone) combo jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a...

  • Page 13: Display

    Table 2-2 Left-side components and their descriptions (continued) Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen.
  • Page 14 Table 2-3 Display components and their descriptions Component Description WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphones Record sound. Camera Allows you to video chat, record video, and record still images. NOTE: Camera functions vary depending on the camera hardware and software installed on your product.

  • Page 15: Keyboard Area

    Keyboard area Keyboards can vary by language. Touchpad The touchpad settings and components are described here. Table 2-4 Touchpad component and description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Special keys Use the illustration and table to locate the special keys.

  • Page 16: Bottom

    Table 2-5 Special keys and their descriptions Component Description Activates certain computer functions when pressed in combination with other keys, such as or shift. Search key Opens a search box. Action keys Execute frequently used system functions. Bottom Use the illustration and table to identify the bottom components. Table 2-6 Bottom component and description Components...
  • Page 17 Table 2-7 Service label components Component HP product name Model number Warranty period Product ID Serial number Table 2-8 Service label components Component HP product name Product ID Serial number Warranty period ● Regulatory labels—Provide regulatory information about the computer.

  • Page 18: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 19 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly NOTE: Display assemblies are spared only at the subcomponent level. Top cover with keyboard Jet black, models without a keyboard camera M47218-xx1 Nautical teal, models without a keyboard camera M47219-xx1 Jet black, models with a keyboard camera M47220-xx1...

  • Page 20: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number NOTE: The keyboard camera cable is available in the Cable Kit as spare part number M47240-001. (14) Keyboard camera cover (for use in models without a keyboard camera) M49288-001 Display assembly subcomponents To identify the display assembly subcomponents, use this illustration and table.

  • Page 21: Bracket Kit

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Sensor board M47234-001 Display cable M47235-001 Camera cable (available in the Cable Kit) M47240-001 Wireless antennas not available as a spare part (10) Display back cover (includes wireless antennas and bracket) Jet black M47232-001 Nautical teal...
  • Page 22 Miscellaneous part descriptions and part numbers Component Spare part number AC adapter, USB Type-C (45 W, nPFC, 1.8 m [5.9 ft]) L43407-001 HP Garaged USI Pen M47241-001 Keyboard camera cover (for use in models without a keyboard camera) M49288-001 Screw Kit...

  • Page 23: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 24: Electrostatic Discharge Information

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 25: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V...

  • Page 26: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 27: Cleaning Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 28: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 29: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Table 4-3 Support information locations...
  • Page 30 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.

  • Page 31: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 50 screws when you service the parts described in this chapter.

  • Page 32: Battery

    Remove the two Phillips M2.0 × 5.0 screws (1). Loosen the two captive Phillips screws (2). Remove the two Phillips M2.0 × 8.0 screws (3). Flex the bottom of the bottom cover to release it from the computer (1). Remove the bottom cover from the computer (2). To replace the bottom cover, reverse the removal procedures.

  • Page 33: Wlan Module

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 34 Table 5-3 WLAN module descriptions and part numbers Description Spare part number Intel Wi-Fi 6 AX200 802.11ax (2 × 2) and Bluetooth 5 (non-vPro) L92724-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 35: Speakers

    If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. Speakers To remove the speakers, use this procedure and illustration. Table 5-4 Speaker description and part number Description...

  • Page 36: Touchpad

    Remove the speakers from the computer (3). Reverse this procedure to install the speakers. Touchpad To remove the touchpad, use this procedure and illustration. Table 5-5 Touchpad description and part number Description Spare part number Touchpad, jet black M47226-001 Touchpad, nautical teal M47227-001 Touchpad cable (included in Cable Kit) M47240-001...

  • Page 37: Keyboard Camera

    Remove the bracket from the computer (2). Lift the tape that covers the connector on the touchpad (1). Disconnect the cable from the ZIF connector on the touchpad (2). Remove the protective shielding from the top of the touchpad (3). Remove the three Phillips M2.0 ×...

  • Page 38: Usb Board

    Table 5-6 Keyboard camera description and part number Description Spare part number Keyboard camera M48384-001 Keyboard camera cable (available in the Cable Kit) M47240-001 Keyboard camera cover (for use in models without a keyboard camera) M49288-001 Keyboard camera bracket M47225-001 Before removing the keyboard camera, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...

  • Page 39: Heat Sink

    Table 5-7 USB board description and part number Description Spare part number USB board M47223-001 USB board cables (included in Cable Kit) M47240-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 23).
  • Page 40 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 23). Remove the bottom cover (see Bottom cover on page 23). Disconnect the battery cable from the system board (see Battery on page 24).

  • Page 41: Pen (Pogo) Cable

    Reverse this procedure to install the heat sink. Pen (POGO) cable To remove the POGO cable, use this procedure and illustration. Table 5-9 POGO cable description and part number Description Spare part number POGO cable M47231-001 Before removing the POGO cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 23).
  • Page 42 Table 5-10 System board descriptions and part numbers Description Spare part number Intel Celeron N5100 processor, 8 GB of system memory, 64 GB of eMMC storage M47216-001 Intel Celeron N5100 processor, 8 GB of system memory, 32 GB of eMMC storage M47215-001 Intel Celeron N5100 processor, 4 GB of system memory, 64 GB of eMMC storage M47214-001...

  • Page 43: Display Assembly

    Remove the three Phillips M2.0 × 5.0 screws (1) that secure the system board USB bracket to the computer. Remove the bracket (2). Remove the four Phillips M2.0 × 4.0 screws (3) that secure the system board to the computer. Lift the right side of the system board (4), and then pull the board up and to the right to remove it (5).
  • Page 44 Prepare the computer for disassembly (see Preparation for disassembly on page 23). Remove the bottom cover (see Bottom cover on page 23). Disconnect the battery cable from the system board (see Battery on page 24). Remove the display assembly: Disconnect the antenna cables from the WLAN module (1), and then remove the cables from the clips. Disconnect the display cable from the system board (2), and then remove the cable from the clip (3).
  • Page 45 Lift the panel up (2), and then rotate it over and place it next to the display rear cover. The display panel is available as spare part number M49289-001. Release the cable from the left hinge cover (1). The rubber cable holder (2) releases from the inside of the hinge cover when you remove the cable.
  • Page 46 If you need to replace the sensor board, use a tool to release the sensor board from the adhesive that secures it to the bottom of the display panel. The sensor board is available as spare part number M47234-001. If you need to remove the touch control board: Disconnect the cables from the board (1).
  • Page 47 Use a tool to release the board from the adhesive that secures it to the bottom of the display panel (2). If you need to remove the camera module: Use a flat tool to lift up evenly across the camera module to remove it from the display rear cover (1).
  • Page 48 If you need to remove the camera cable, peel the camera cable off the display rear cover. The cable is secured with adhesive. The camera cable is available in the Cable Kit as spare part number M47240-001. If you need to remove the hinges from the display: Release the cables from the right hinge cover (1).
  • Page 49 Release the cable from the left hinge cover (1). The rubber cable holder (2) releases from the inside of the hinge cover when you remove the cable. Be sure to replace this rubber piece when reassembling the display assembly. Remove the three Phillips broadhead M2.5 × 3.0 screws (1) from each hinge. Remove the hinges from the display rear cover (2).
  • Page 50 You must remove the display brackets to remove the wireless antennas. To remove the display brackets, remove the Phillips M2.0 × 3.0 screw from each bracket (1), and then remove the brackets from the display rear cover (2). Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 51: Keyboard With Top Cover

    If you need to remove the wireless antennas, remove the antenna cables from the routing clips along the bottom, left side, and top of the display rear cover (1), and then peel the antennas off the display rear cover (2). Reverse this procedure to reassemble and replace the display assembly.
  • Page 52 Table 5-12 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Denmark -081 Japan -291 Taiwan -AB1 Denmark, Finland, and -DH1 The Netherlands...

  • Page 53: Backing Up, Resetting, And Recovering

    Backing up, resetting, and recovering This chapter provides information about the standard procedures of backing up your personal data, resetting your computer to original factory conditions, and recovering your operating system with the Chromebook Recovery Utility. Backing up You can back up your data to an optional USB flash drive or SD memory card or through Google Drive™. For detailed information about creating a backup, go to http://www.support.google.com.

  • Page 54: Installing The Chromebook Recovery Utility

    NOTE: For more information about performing a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need the following prerequisites: A USB flash drive or SD memory card with a capacity of 4 GB or greater. All data is erased from this ●...

  • Page 55: Setting Up Your Computer After A Reset Or Recovery

    NOTE: If you need to cancel the recovery during the verification process, press and hold the power button until the computer turns off. Do not disrupt the system recovery process after the verification step is complete. NOTE: If an error message is displayed, you might need to run the Chrome Recovery Utility again or use a different USB flash drive or SD memory card.

  • Page 56: Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 7-1 Computer specifications Metric U.S.
  • Page 57 Table 7-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 1920 × 1080 (FHD) Surface treatment Antiglare Brightness 250 nits Viewing angle UWVA Backlight WLED Display panel interface Display specifications...

  • Page 58: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 59 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, and then clear the check box for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 60: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 61 How is this memory memory type Amount (Size) data? is removed? memory? memory? write-protected? on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel Management 1.5 MB or 7 MB Stores...

  • Page 62: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 63: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.

  • Page 64: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 65 Table 9-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...
  • Page 66 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
  • Page 67 12 backing up 45 subcomponents 12 spare part number 12 battery display back cover HP Sure Start 50, 55 illustrated 10 illustrated 12 light 3, 5 spare part number 12 spare part number 10 display bezel illustrated parts catalog 10...
  • Page 68 removal and replacement removal 30 memory procedures 23 spare part number 10 nonvolatile 50 removing personal data from volatile spare part numbers 30 volatile 50 system memory 50 memory card reader, identifying 3 resetting 45 volume button, identifying 5 microphone (audio-in) jack, identifying 4 Screw Kit, spare part number 13 wireless antennas...

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