Managing Calls - 3Com 2101 Telephone Manual

84 C 8: A
HAPTER TTENDANT

Managing Calls

C
ONSOLES
Table 15 describes Complement Attendant Software buttons and the
keyboard shortcuts to functions on the Action menu.
Table 15 Attendant Software Buttons and Keyboard Shortcuts
Button
Answer
Dial
Park
UnPark
Release
Hold
UnHold
Transfer
Complete Transfer Completes the transfer of a call.
Cancel Transfer
Conference
Complete
Conference
Cancel Conference Cancels the addition of a party to a conference
To manage incoming calls using the Complement Attendant Software,
click the buttons at the bottom of the screen, as described here:
1 Select a sort method by clicking the appropriate tab. For example, to
select a user by last name, click the Last tab.
2 Click the user's name. The user's extension number and name appear in
the Find/Phone # field.
3 Click the button for the way that you want to handle the call. For
example, to transfer a call, click Transfer. To park a call, click Park.
For additional information on using the Complement Attendant
Software, see the Help system in the software.
Purpose
Answers an incoming call.
Dials a selected number to place an outgoing call.
Places a call in a "holding pattern" so that it can
be retrieved from another telephone on the
system.
Releases a caller from a "holding pattern."
Terminates a call.
Places a caller on hold.
Removes a caller from being on hold and returns
to the call.
Forwards a call to another telephone.
Cancels a transfer.
Establishes a single call with up to three additional
internal or external parties.
Completes the conference call.
call.
Keyboard
Shortcut
Alt+A
Alt+D
Alt+K
Alt+U
Alt+R
Alt+H
Alt+N
Alt+T
Alt+M
Alt+S
Alt+C
Alt+P
Alt+E