Analyzing The Problem - Toshiba Satellite P10 series User Manual

Check all cables. Are they correctly and firmly attached? Loose cables can
cause signal errors.
Inspect all connecting cables for loose wires and all connectors for loose pins.
Check that your diskette, CD-ROM or DVD-ROM is correctly inserted and
that the diskette's write protect tab is correctly set.
Make notes of your observations and keep them in a permanent error log. This
will help you describe your problems to your dealer. If a problem recurs, the log
will help you identify the problem faster.

Analyzing the problem

Sometimes the system gives clues that can help you identify why it is
malfunctioning. Keep the following questions in mind:
Which part of the system is not operating properly: keyboard, diskette drives,
hard disk drive, printer, display. Each device produces different symptoms.
Is the operating system configuration set properly? Check the configuration
options.
What appears on the display screen? Does it display any messages or random
characters? Print a copy of the screen if you have a printer attached. Look up
the messages in the software and operating system documentation. Check that
all connecting cables are correctly and firmly attached. Loose cables can
cause erroneous or intermittent signals.
Do any indicators light? Which ones? What color are they? Do they stay on or
blink? Write down what you see.
Do you hear any beeps? How many? Are they long or short? Are they high
pitched or low? Is the computer making any unusual noises? Write down what
you hear.
Record your observations so you can describe them to your dealer.
Software The problems may be caused by your software or
diskette. If you cannot load a software package, the
media may be damaged or the program might be
corrupted. Try loading another copy of the software.
If an error message appears while you are using a
software package, check the software
documentation. These documents usually include a
problem solving section or a summary of error
messages.
Next, check any error messages in the OS
documentation.
Problem solving process
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