Internet Led Is Red; Obtaining An Internet Ip Address - NETGEAR N600 DGND3800B User Manual

N600 Wireless Dual Band Gigabit VDSL2 Modem Router DGND3800B

Internet LED Is Red

If the Internet LED is red, the device could not connect to the Internet. Verify the following:
• Check that your login credentials are correct. For more information, see
N600 Modem Router
• Check that the information you entered on the Basic Settings screen is correct. For more
information, see
• Check with your ISP to verify that the multiplexing method, VPI, and VCI settings on the
ADSL settings screen are correct.
• Find out if the ISP is having a problem. If it is, wait until that problem is cleared up and try
again.

Obtaining an Internet IP Address

If your modem router is unable to access the Internet, and your Internet LED is green, see if
the modem router can obtain an Internet IP address from the ISP. Unless you have been
assigned a static IP address, your modem router requests an IP address from the ISP. You
can determine whether the request was successful using the browser interface.
To check the Internet IP address from the browser interface:

1. Launch your browser, and select an external site such as www.netgear.com.
2. Access the main menu of the modem router's configuration at http://192.168.0.1.
3. Click the ADVANCED tab and check that an IP address is shown for the WAN port.
If 0.0.0.0 is shown, your modem router has not obtained an IP address from your ISP.
If your modem router is unable to obtain an IP address from the ISP, the problem might be
one of the following:
• If you have selected a login program, the service name, user name, or password might be
incorrectly set. For more information, see the following section,
PPPoA .
• Your ISP might check for your computer's host name. Assign the computer host name of
your ISP account to the modem router in the browser-based Setup Wizard.
• Your ISP allows only one Ethernet MAC address to connect to Internet, and might check
for your computer's MAC address. In this case, do one of the following:
- Inform your ISP that you have bought a new network device, and ask them to use the
modem router's MAC address.
- Configure your modem router to spoof your computer's MAC address. This can be
done in the Basic Settings screen.
on page 18.
Manual Setup (Basic Settings)
Troubleshooting
on page 22.
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Log In to the
Troubleshoot PPPoE or