Troubleshoot With The Leds; Power Led Is Off; Leds Never Turn Off; Internet Led Is Off - NETGEAR DOCSIS C6230 User Manual

Troubleshoot With the LEDs

You can use the LEDs on the front panel of the cable modem router for troubleshooting.

Power LED Is Off

• Make sure that the power adapter is securely connected to your cable modem router
and securely connected to a working power outlet.
• Check that you are using the power adapter that NETGEAR supplied for this product.
• If the problem persists, contact technical support for help at

LEDs Never Turn Off

When the cable modem router is turned on, the LEDs light for about 10 seconds and
then turn off. If all the LEDs stay on, this indicates a fault within the cable modem router.
If all LEDs are still lit one minute after power-up, do the following:
• Cycle the power to see if the cable modem router recovers.
• Press and hold the Reset button to return the cable modem router to its factory
settings.
If the error persists, a hardware problem might be the issue. Contact technical support
at http://www.netgear.com/support.

Internet LED Is Off

If the Internet LED is off and the cable modem router is connected to the coaxial cable,
try the following:
• Make sure that the coaxial cable connections are secure at the cable modem router
and at the wall jack.
• Make sure that your cable Internet provider provisioned your cable Internet service.
Your provider can verify that the signal quality is good enough for cable modem
router service.
• Remove any excessive splitters that are on your cable line.
Troubleshooting
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