The Dispute Settlement Board - Ford Probe Owner's Manual

The Dispute Settlement Board

(U.S. Only)
The Dispute Settlement Board is a voluntary,
independent dispute-settlement program
available free to owners or lessees of qualifying
Ford Motor Company vehicles.
The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or to
discontinue this process at any time without
notice and without incurring obligations.
What Kind of Cases Does the Board
Review?
The Board reviews all product performance and
service complaints on Ford, Mercury and Lincoln
Cars and Ford and Mercury Light Trucks under
warranty that have not been resolved by a
dealer or Ford Motor Company, except those
involving:
A non-Ford product
A non-Ford dealership
A vehicle sales transaction
A request for reimbursement of consequential
expenses unless incidental to a service or
product complaint being reviewed
Items not covered by your warranty
Alleged liability claims
Property damage where such damage is
significant when compared to the economic
loss alleged under the warranty dispute
188