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Chapter 9 - Problem Checklist
Your fax machine is a complex machine with many features and functions
which allow it to operate in different ways. Many problems you
experience may be due to improper programming. If you are experiencing
a problem, read through the list of problems and solutions before calling
your supplier.
Your telephone does not ring if your fax machine is set to tel/fax
answering mode and the incoming call is a voice call. This is normal.
In the tel/fax answering mode, your fax machine answers the incoming
call and detects if the call is a voice call or a fax call. If the call is a voice
call, your fax machine will ring, but your telephone will remain silent. It
is recommended that you only use tel/fax answering mode if your
telephone is located near the fax machine and connected to it.
The display is blank. Check the power cable to make sure that it is firmly
connected. Check your wall outlet to make sure that it has power.
Nothing happens when you press the control panel keys. Turn the fax
machine off, wait 10 seconds, then turn it on again.
The display tells you to replace paper even though there is paper in
the paper tray. Make sure that the paper is correctly stacked in the tray.
Check for a paper jam in the fax machine.
Your documents jam. Check the document for wrinkles, tears or other
damage. Make sure there are no staples or paper clips and that the paper
is clean and dry. Make sure the document is not wider than your fax
machine can load. Try making a copy of the document on a photocopier
and faxing the copy.
Your fax machine will not dial. Check the power cable and that the wall
outlet and machine are switched ON. Make sure that your telephone line
(not your external telephone or handset) is connected to the LINE outlet
on the back of your fax machine. If you have an external telephone
connected, lift the handset and check for a dial tone. If you do not have an
external telephone connected, press the HOOK/V. REQUEST key and
check for a dial tone. If you do not hear one, set User Function
06: MONITOR VOLUME to HIGH and check again. If you still do not
hear a dial tone there may be a problem with your telephone line. If you
do hear a dial tone, your fax machine may be using the wrong dialling
method (pulse or tone) for your area. If you hear changing tones instead
Chapter 9 - Problem Checklist
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