Getting Help; Calling For Repairs; T Able 4 - Sample Table Listing Signal Levels And Mac Addresses - Motorola QIP7000 (P2) Series Installation Manual

Introduction

Getting Help

If you need assistance with your Motorola product, contact the Motorola Technical
Support Call Center (TSCC):
•
Toll-free: 1 888 944 HELP (1 888 944 4357)
•
Direct: 1 847 725 4011
•
Motorola Online:
The TSCC is available 24 hours a day, 7 days a week, in addition, Motorola Online offers
a technical documentation, repair status, shipping information and low priority issue
creation/tracking. For specific Toll Free numbers when calling from outside of the United
States please refer to your product manual or our web page.

Calling for Repairs

If a Motorola set-top requires repair service, please call one of the following Motorola
Authorized Service Centers:
Company
World Wide Digital
Teleplan
To ensure efficient service, request a Return for Service Authorization (RSA) number. Be
sure to display the RSA number prominently on all equipment boxes.
The Service Center will provide the shipping address of the location performing your
repairs.
To ship your equipment for repair:
•
Pack the unit securely, if possible in its original factory shipping carton.
•
Print or display the RSA number so it is easily visible on all equipment boxes.
•
Enclose a note describing the exact problem. Complete and enclose the checklist
provided with the unit.
•
Ship the unit PREPAID to the address provided by the Service Center.
QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual
574702-001 a
http://businessonline.motorola.com
From USA or Canada
1-800-227-0450
1-800-352-5274
This document is uncontrolled pending incorporation in a Motorola CMS
Outside USA or Canada
1-956-541-0600
1-302-322-6088
B
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