Transport the cable terminal in its shipping box or an equally padded container. Do not expose the terminal to rain or moisture. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Consult the dealer or an experienced radio/TV technician for help. Caution Changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to operate the equipment. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual...
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Caring for the Environment by Recycling When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste.
Cabling to a Standard-Definition TV, A/V Receiver and VCR........... 28 Data Device Connections......................29 Verifying the MoCA Network ......................30 QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
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1 9 2 H T able 8 – Troubleshooting Guidelines.................... 7 1 H 1 9 3 H QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
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Figure 30 – Interactive status front panel display................68 Figure 31 – Using a diplexer to bypass a line amplifier ..............2 2 5 H QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Built-in MoCA • Adaptability to various software platforms As with all Motorola digital cable set-tops, the hardware features are enabled by core operating and third party application software. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a...
Introduction Figure 1 – QIP7232 Front and rear views Figure 2 – QIP7100 Front and rear views QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
(Dependent upon program guide support and provided remote control) Record a program in the background while viewing another live program QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Motorola cannot guarantee the exact amount of programming that each subscriber will be able to record. The approximate time depends on the programming type and the drive size: Table 1 –...
Motorola Online: http://businessonline.motorola.com The TSCC is available 24 hours a day, 7 days a week, in addition, Motorola Online offers a technical documentation, repair status, shipping information and low priority issue creation/tracking. For specific Toll Free numbers when calling from outside of the United States please refer to your product manual or our web page.
Some connectors are not enabled and require the support of application software. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
The M-Card is required to view television programs, previously recorded programs on the DVR, or interactive on-demand programs. The M-Card should not be removed. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Overview System Overview This section introduces key concepts relevant to installing the Motorola Whole Home IP Video Network CPE. It describes: • The passive optical network (PON) connecting the customer premises to the headend • The Motorola Whole Home IP Video Network that you install at the customer premises •...
A separate private virtual circuit carries telephone service over the PON. Whole Home IP Video Customer Premises Network—Embedded MoCA BHR The Motorola Whole Home IP Video Network carries the following over coaxial cable: • Video QAM MPEG-2 encoded broadcast services over the full 50 to 864 MHz spectrum •...
You must connect the BHR to an RF coaxial splitter connecting to the coaxial cable wall outlets in the other rooms in the customer’s premises. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
The Link-Local address space is registered with the Internet Assigned Numbers Authority (IANA). For detailed information about Link-Local addressing, visit www.faqs.org/rfcs/rfc3927.html. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
(outlet A) Figure 9 – Network with multi room DVR playback and additional set tops QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Installation Installation Whole Home IP Video Network Installation This section provides instructions to connect the Motorola Whole Home IP Video Network. QIP3100 RF IN Standard media terminal Splitter RF IN QIP7232 HDTV media hub RF IN Embedded MoCA Ethernet Embedded...
3. Connect the RF coaxial cable to the RF connector in on each set-top. 4. Connect the A/V connections for each set-top to the home theater equipment. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Replace any splitter cascades having a loss of 18 dB or more. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
If the TV only has a coaxial RF input, connect it to the QIP7000 series only RF out connector. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Clr. 4. If Clr is not displayed, re-enter the key sequence in step 2. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
4. If necessary, route the coaxial and Ethernet cables into the house. 5. Close the ONT door and secure the ONT. Figure 12 – Connecting to the ONT1000 QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
• Replace the lower half enclosure and secure the ONT1000M. Figure 13 – Connecting to the ONT1000M QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
RJ-45 Ethernet high-speed data connection to the subscriber’s connection computer. Cable out Cable TV output for distribution of video services to the customer premises. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Be sure the router is powered on. Enable Dynamic Host Configuration Protocol (DHCP) on the router. Follow the instructions provided with the router. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
7. Perform the operational check for the remote control. 8. Optimize the high-definition settings. See Optimizing the High-Definition Settings this section. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Note: Because HDMI provides both video and audio output, no additional audio connections to the TV are required. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Installation Cabling to an HDTV for Audio Figure 15 – Cabling to an HDTV for Audio QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
A/V receiver. Because HDMI provides both video and audio output, no additional audio connections to the A/V Receiver and TV are required. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
The baseband connections are not necessary because the digital audio port provides a single audio interface for digital and analog channels. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Installation Cabling to a Standard-Definition TV Figure 18 – Cabling to a Standard Definition stereo TV QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Note: This connection method does not support HDTV. For information, see Cabling to an HDTV for Video in this section. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Can be used in the same manner as the rear panel USB 2.0 port Figure 20 – Sample data devices you can connect to the QIP7000 series QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a...
If the TV is on, the on-screen menu lists the settings you can configure: QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
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480i — The QIP set-top will present programs in the Standard-Definition 480i format (720 x 480 pixels). QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
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AUTO, TRANSPARENT, TRANSLUCENT, SOLID, or FLASHING. Settings Sets the default settings for closed captions (AUTO) or the settings you have QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
On-screen graphics are available for all QIP7000 series video outputs except IEEE-1394. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
2. Press cursor ◄, cursor ►, select or enter to execute the selected diagnostic. 3. Select E from the main menu or press power to exit. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
This diagnostic displays system status information on the OSD and front panel. The information is updated each time the diagnostic is displayed. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Diagnostics Environment Error code code indicator indicator Figure 22 – Example General Status display (no error) QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
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Indicates secure processor decrypt scheme: • CSA — connect scrambler algorithm • DES — Data Encryption Standard QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
ON when IPPV Number of is enabled unsent purchases Figure 23 – Front panel display for Purchase Status diagnostic QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
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Count used in purchase processing. Credit Total Credit used for purchase processing. Debit Total Debit used for purchase processing. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Carrier lock indicator diagnostic (L=locked, U=unlocked) indicator Figure 24 – Front panel display for the OOB diagnostic QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
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“menu” button. The operator can then scroll up or down to one of the specific OOB frequencies. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
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Round Robin Hunt Mode. The message “hunt” will continue to be displayed until the proper stream is detected. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Carrier lock indicator indicator (LA = locked, U=unlocked) Figure 25 – Front panel display for in band diagnostic QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
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The maximum value displayed is 9999, even if there were more than 9999 errors. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
This diagnostic displays the unit address of the CableCARD, if inserted: Figure 26 – Front panel display of a unit address QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Separable Security This diagnostic displays information on the inserted M-CARD and CableCARD Interface with the QIP. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
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Code object version executing on the CableCARD. Manufacturer CableCARD manufacturer. HW Version Version number provided by the CableCARD. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
This diagnostic displays a status of the last attempted tuned channel on the in-band stream. The channel type determines the status display. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Purchasable Indicates whether the current program can be purchased for viewing: Front Panel Description Can be purchased QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
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Forever, 1 week, 2 days, 1 day, 12 hours, 6 hours, 3 hours, 90 minutes, or Not Defined N/A — the value is invalid or cannot be retrieved QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Power level in dB indicator (blank if modem not configured) Figure 28 – Ethernet Return front panel display QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
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0000:0000:0000:0000:0000:FFFF:129.144.052.038 • MAC Address Displays the Ethernet return MAC Address1, saved in hardware and displayed in hexadecimal. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
QIP7000 series. When the native suite is running, the diagnostics of the application operating system and all associated objects should be accessible. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Alternating with: Indicator separating major and minor revision numbers Figure 29 – Front panel display for code modules QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
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Connect Connected to download PID — awaiting data PEND CONNECT TryingToConnect Trying to connect The object identifier. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
The allocated system RAM in MB Flash The allocated flash memory in MB NVRAM The allocated NVRAM in KB QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Digital audio stream as indicated if the ‘0.1’ is present in the Dolby Digital 5.1 nomenclature (for example, ‘Dolby 5.1 Digital surround’). Valid values include: OSD Display QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
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Closed Caption service CC 4. Closed Caption service T 1. Closed Caption service T 2. Closed Caption service T 3. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
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(nnnnXnnnn), pixel display (‘i’ for interlaced, ‘p’ for progressive), and frames per second (24, 25, 30, 60). QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
The Interface Status diagnostic displays when running in Thin Client. There is no front panel display. The information on the OSD is updated when you display the diagnostic. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a...
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Diagnostics QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
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If more than twelve video timing formats are discovered, the supported formats only are listed first, followed by up to twelve remaining formats. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a...
HDMI connection on the QIP set-top, the HDMI/YPbPr Output setting will display as YPbPr Output in the User Settings Menu. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
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To reset all User Settings to their defaults, select this option and press the ► key. Restore All Defaults QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Diagnostics d13 DVR/Hard Drive Status This two-page diagnostic displays the DVR and hard-drive status. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
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The cumulative number of times that the hard drive temperature has been measured over 60º C, with the temperature checked at least once an hour. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
0 to 255. It is blank if the value is invalid or no value can be retrieved. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
MAC_CONNECT The QIP7000 series is waiting to establish QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
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SENDING — The socket is sending data to the application server. • UNKNOWN — The socket state is invalid or unknown. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
MAC/IP — Displays the MAC address and the link-local IP address 169.254.001.xxx; xxx ranges from 0 to 255. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
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Fr — The node received significant packet errors caused by thermal noise or interfering signals. • Pw — There is insufficient power at the node. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
This diagnostic verifies the functionality of the front panel indicators and the front-panel keypad. Each highlighted character corresponds with a front-panel key press. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Verify that the audio cables are firmly connected between the QIP set-top and the audio playback device (TV, receiver, DVD player, etc.). QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
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These programs are broadcast in 16:9 HD formats, even though the video is not 16:9. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
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Please note the hard drive will stay on even when the QIP7200 is turned off (standby). QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
BHR continues to flash, repeat this procedure. If you make any changes, repeat all tests. QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
Low-Pass ports on the Diplexers Figure 31 – Using a diplexer to bypass a line amplifier QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a This document is uncontrolled pending incorporation in a Motorola CMS...
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Motorola, Inc. 101 Tournament Drive Horsham, PA 19044 U.S.A. http://www.motorola.com 574702-001 a 09/2009...