Solving Printer Problems - HP Z800 - Workstation - 6 GB RAM Maintenance And Service Manual

Solving printer problems

Table 6-7
Printer does not print.
Printer does not turn on.
202 Chapter 6 Diagnostics and troubleshooting
Printer problems
Problem
Printer is not turned on and
online.
The correct printer driver for
the application is not installed.
If you are on a network, you
might not have made a
connection to the printer.
Printer might have failed.
The cables might not be
connected properly.
Cause
Turn the printer on and be sure it is online.
1. Install the correct printer driver for the application.
2. Try printing using the MS-DOS command:
DIR C:\> [printer port]
Replace printer port with the address of the printer
used. If the printer works, reload the printer driver.
Make the proper network connection to the printer.
Run printer self-test.
Solution
ENWW