IBM Infoprint 6500-v05 Maintenance Manual page 203

Symptom
Paper feeds poorly (continued)
Table 5. General Symptom List
9. Remove the paper guide assembly or pedestal top cover. Make sure connector P107/PAPR M is
fully seated in connector J107 on the controller board. For v20 models, check connector J103 on the
controller board.
10. Plug in the printer and power it on. Load paper. Press FORM FEED and VIEW several times and
check that paper moves in both directions. Replace the paper feed motor if paper does not move in
both directions.
11. Plug in the printer and power it on. Press FORM FEED and VIEW several times and check that
paper moves in both directions. If paper does not move in both directions, the controller board or
microcode is suspect. Do the following:
12. Save the printer configuration values. (Refer to the User's Manual .)
13. Clear NVRAM (page 237).
14. Download and install the latest code from IBM First (page 231).
15. Power on the printer in download mode and load flash memory (page 238).
a. If you encounter loading problems, go to the appropriate error code for resolution.
b. If you encounter the failure or message that brought you to this procedure, replace the controller
board (page 319). After replacing the controller board, DO NOT make the printer READY, but
proceed immediately to the next step.
16. Download and install the latest code from IBM First (page 231).
17. Power on the printer in download mode and load flash memory (page 238).
18. If you encounter the failure after replacing the controller board, reinstall the original controller board
and contact your DDS and Second Level Support.
Corrective Action
General Symptom List
203