Xerox DocuPrint 305 User Manual page 105

Symptom
Cannot print.
Print job sent but the light of
the <Ready> indicator is not
blinking or on.
Light of <Error> indicator is on.
Light of <Error> indicator is
blinking.
Although no print job is sent,
the message "Printing..." is
displayed on the control panel
(when using the parallel
interface).
Is the light of the <Ready> indicator off? If so, this printer is offline or in the menu setting
mode. Fix the problem according to the following display status:
• "Off-line"
Press the <Online> button to exit the offline mode.
• Others
Press the <Menu> button to exit the menu setting mode.
Refer to
• "1.1 Main Components and Their Functions" (P. 12)
Is there a message displayed on the control panel? Follow the message to rectify the
problem.
Refer to
• "5.4 Message List" (P. 111)
When a parallel cable is used for connection, are you using a computer that supports
bi-directional communication? By default, the bi-directional communication setting of
the printer is set to [Enable]. If the computer is not responding to bi-directional
communication, printing cannot be performed. In this case, turn the bi-directional
communication setting to [Disable] on the control panel and then print again.
Refer to
• "Parallel" (P. 76)
Is the memory sufficient? Use one of the following methods to rectify the problem.
• When [High Resolution] is selected for [Print Mode] in the [Graphics] tab, set it to
[Standard].
• Select [On] for [Page Print Mode] in the [Detailed Settings] tab.
• Increase the print page buffer.
• Install the additional memory (optional) to increase the memory.
Refer to
• [Print Mode] / [Page Print Mode]: Online Help for the printer driver
• Print page buffer: "Allocate Memory" (P. 92)
Is the interface cable disconnected? Switch off the power and check the connection of
the interface cable.
Is the interface configured? Check the port status of the interface.
Refer to
• "Network/Port" (P. 76)
Is the computer environment correctly set up? Check the computer environment, such
as the printer driver.
Is there an error message displayed on the control panel? Check the displayed
message and rectify the error.
Refer to
• "5.4 Message List" (P. 111)
An error that you cannot rectify by yourself has occurred. Record the displayed error
message or error code, switch off the power, pull out the power plug from the outlet, and
then contact our Customer Support Center or your dealers.
Did you switch on the power of the computer after switching on the power to the printer?
Pressing the <Cancel Job> button cancels printing.
Note
• Make sure that you switch on the computer when switching on the power to the
printer.
Reason/Action
5.2 When Problems Occur
105