System Programming And Verification; Telephone And Terminal Troubleshooting - Vodavi Starplus Triad-S Installation Manual

System Programming and Verification

System Programming and Verification
System operation should be verified as per the programmed customer database once all
customer database programming is completed. A hard copy of the customer database can be
printed from the system and should be kept on-site and up to date for future reference.
The STARPLUS
activation can sometimes be mistaken for improper operation. First, verify all programmable
features are enabled for the phone or function in question. Then compare the suspected
improper operation with the feature operation description to determine which feature is
causing conflict. Be aware that some features can override others and take precedence in
operational priority. Then make the necessary programming changes in customer database
programming to acquire the desired operation.
If feature operation is not the cause of the suspected problem, then general troubleshooting
procedures should be employed. Use these basic guidelines to determine the cause of a
reported problem:
1. Verify that system programming is correct and that the suspected feature, circuit or
function was enabled in programming.
2. Check the installation cabling/wiring and connectors for cuts, shorts or loose
connections.
By verifying correct operation for each segment of the installation and system, the source
of the problem is isolated and can thereby be identified and resolved.

Telephone and Terminal Troubleshooting

This section discusses general functions on a variety of key telephones and terminals available
for use on the system. It is assumed that basic troubleshooting skills in the identification and
resolution of basic problems are already possessed (e.g., static/noise heard on conversation,
one phone only; Replace worn handset cord).
System must be initialized before the customer database is programmed.
Triad-S™ Systems are highly-featured digital switches and, as such, feature
Chapter 4 - Maintenance and Troubleshooting
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