Understanding The Lcd Error Messages - SATO CLLM Basic 412e Operator's Manual

6.3 UNDERSTANDING THE LCD ERROR MESSAGES

When an error occurs, or when the printer needs to alert the user of something important, the
message on the LCD screen will contain the necessary information. Additionally, the Status LED
may light up or blink in combination with the LCD message. There is no built-in buzzer in the LM
408e/412e to provide audible warnings On error, turn the printer OFF and ON again to verify the
error..
Status Message on
LED
On MACHINE ERROR
On EEPROM ERROR
On PARITY ERROR
On OVERRUN ERROR
On FRAMING ERROR
On BUFFER OVER
Blinks HEAD OPEN
Blinks PAPER END
Blinks RIBBON END
On SENSOR ERROR
On HEAD ERROR
Off HEAD MISMATCH
On DOWNLOAD
(off for I/F
card error) I/F NOT SUPPORT
DATA ERROR
WRITE ERROR
XXXXX ERROR
LM Basic 408e/412e Operator's Manual
Error
LCD
Machine Error
EEPROM Read/
Write operation
failure
RS232 Parity
Error
RS232 Overrun
Error
RS232 Framing
Error
Buffer Overflow
Head Open
Label End
Ribbon End
Sensor
Head
Head
ERROR
Data
Section 6: Troubleshooting
Cause
Defective main board
EEPROM is faulty,
improperly installed
Problem with cable or
interface configuration
Problem with cable or
interface configuration
Problem with cable or
interface configuration
Buffer capacity
exceeded, or wrong
interface configuration
Head Lock Lever not
latched, or micro-switch
faulty
Paper end or improper
installation. Print head
open or micro switch
faulty
Ribbon end or improper
installation. Sensors
need adjustment
Wrong sensor selected.
Or misaligned sensor.
Paper meandering
Replace print head
Incompatible or faulty
print head
• Error in memory R/W
or download
• Or interface/cable
error.
• Faulty memory area or
incorrect program
parameters.
Solution
Contact qualified Ser-
vice Technician
Contact qualified Ser-
vice Technician
• Correct the interface
settings
• Adjust the I/F cable
• Correct the interface
settings
• Adjust the I/F cable
Correct the interface
settings or adjust the
cable
Correct the host pro-
gram and interface pro-
tocol
Latch the print head
with Head Lock Lever
Latch and unlatch the
Head Lock Lever to
secure print head
• Correct the ribbon
loading.
• Clean and adjust the
sensors.
• Choose correct sen-
sor and adjust posi-
tion.
• Clean ribbon path
Faulty print head
Reinstall compatible
print head
• Check program.
• Adjust interface board
and cable.
• Check onboard mem-
ory.
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