Symptom Information; Preparing The Server For Diagnosis - HP ProLiant ML100 Series User Manual

20. 41-27.22 kg
47.18-60 lb
CAUTION:
clearance at the front and back of the server.
CAUTION:
operation, plug the AC power cord into a properly grounded AC outlet only.

Symptom information

Before troubleshooting a server problem, collect the following information:
•
What events preceded the
•
What has been changed since the time the server was working?
•
Did you recently add o
appropriate settings in the server setup utility, if necessary?
•
How long has the server exhibited problem symptoms?
•
If the problem
To answer these questions, the following information may be useful:
•
Run HP Insight Diagnostics and use the survey page to view the current configuration or to compare
it to previous configurations.
•
Refer to your hardware and soft
•
Refer to server
Prepa ring the server for diagnosis
Be sure the server is in the proper operating environment with adequate power, air conditioning,
1.
and humidi
Record any error messages displayed by the system.
2.
Remove all diskettes and CDs from the media drives.
3.
Power down the server and peripheral devices if you will be diagnosing the server offline. Alwa
4.
perform an orderly shutdown, if possible. This means you must:
Exit any applications.
a.
Exit the operating system.
b.
Power down the server (on page 6).
c.
WARNING: To reduce the risk of personal injury or damage to the equipment:
Observe local occupation health and safety requirements and guidelines for
•
manual handling.
• Obtain adequate as
removal.
• The server is unstable when not fastened to the rails.
When moun ting the server in a rack, remove the power supplies and any other
•
removable m odule to reduce the overall weight of the product.
To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of
The server is designed to be electrically grounded (earthed). To ensure proper
failure? After which steps does the problem occur?
r remove hardware or software? If so, did you remember to change the
occurs randomly, what is the duration or frequency?
ware records for information.
LEDs and their statuses.
ty control. Refer to the server documentation for required environmental conditions.
sistance to lift and stabilize the chassis during installation or
ys
Troubleshooting 42