HP ML150 - ProLiant - G6 User Manual
Proliant ml100 series server
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Summary of Contents for HP ML150 - ProLiant - G6
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Page 1: User Guide
HP ProLiant ML100 Series Server User Guide For HP ProLiant ML110 G6 Servers and HP ProLiant ML150 G6 Servers Part Number 501528-004 February 2010 (Fourth Edition) - Page 2 © Copyright 2009, 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
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Page 3: Table Of Contents
Contents Operations........................... 7 Power up the server ............................7 Power down the server ..........................7 Remove the access panel ..........................7 Remove the tower bezel (ML110 G6 servers) ....................8 Remove the tower bezel (ML150 G6 servers) ....................8 Setup ............................9 Optional installation services ......................... - Page 4 Retaining the recovery key/password ....................39 Enabling the Trusted Platform Module ....................39 Software and configuration utilities ....................40 ROM-Based Setup Utility ..........................40 Using RBSU ............................. 40 Auto-configuration process ........................ 40 Boot options ............................ 41 BIOS Serial Console ......................... 41 Array Configuration Utility ..........................
- Page 5 System open circuits and short circuits ....................75 External device problems ........................75 Audio problems ..........................76 Printer problems ..........................77 Mouse and keyboard problems ......................77 Modem problems ..........................77 Network controller problems ......................79 Software problems ............................. 81 Operating system problems .......................
- Page 6 Before you contact HP ..........................98 Customer Self Repair ..........................98 Acronyms and abbreviations ...................... 106 Index ............................109...
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Page 7: Operations
Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server To reduce the risk of personal injury, electric shock, or damage to the WARNING: equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. -
Page 8: Remove The Tower Bezel (Ml110 G6 Servers)
Remove the tower bezel (ML110 G6 servers) Remove the access panel (on page 7). To release the bezel, push the left side of the bezel. Release the tabs, then turn the bezel counter-clockwise to remove it. To replace the component, reverse the removal procedure. For server-specific information, see the installation sheet that ships with the server. -
Page 9: Setup
Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs. -
Page 10: Space And Airflow Requirements
Space and airflow requirements Tower server In a tower configuration, leave at least a 7.6-cm (3.0-in) clearance space at the front and back of the server for proper ventilation. Rack server To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack: •... -
Page 11: Temperature Requirements
Temperature requirements To ensure continued safe and reliable equipment operation, install or position the system in a well- ventilated, climate-controlled environment. The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F). To reduce the risk of damage to the equipment when installing third-party options: CAUTION: •... -
Page 12: Rack Warnings
Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose. -
Page 13: Registering The Server
Registering the server To register the server, refer to the HP Registration website (http://register.hp.com). Setup 13... -
Page 14: Hardware Options Installation
Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. - Page 15 Remove the processor socket protective cover. Be sure the processor remains inside the processor installation tool. IMPORTANT: If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Hardware options installation 15...
- Page 16 Align the processor installation tool with the socket and install the processor. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. Hardware options installation 16...
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Page 17: Sas And Sata Hard Drive Options
Close the processor socket retaining bracket and the processor retaining latch. Install the heatsink. See the server installation sheet on the HP website (http://www.hp.com/go/bizsupport). Install the access panel. For ML110 G6 servers, slide the server back into the rack. For ML150 G6 servers, do one of the following: Close or install the tower bezel, as needed. -
Page 18: Removable Media Device Option (Ml110 G6 Servers)
To connect the hard drive LED cable: Power down the server (on page 7). Do one of the following: Unlock and remove the bezel ("Remove the tower bezel (ML150 G6 servers)" on page 8). Extend the server from the rack. Remove the access panel (on page 7). - Page 19 HP recommends that you remove all bezel blanks to facilitate drive installation. Install the four screws into the top screw holes on the media device. Slide the media device part into the bay. Connect the data and power cables. Connect the cables to the system board or to an expansion board, as directed by the option documentation.
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Page 20: Removable Media Device Option (Ml150 G6 Servers)
Removable media device option (ML150 G6 servers) This process represents only one installation method. For instructions for installing the media device into a specific server, see the installation sheet that ships with the server or the HP website (http://www.hp.com/go/bizsupport). To install the component: Power down the server (on page 7). -
Page 21: Memory Options (Ml110 G6 Servers)
Slide the media device part of the way into the bay. Connect the SATA power cable to the media drive. Connect the device cable to the device and the system board or to an expansion board, as directed by the option documentation. Slide the media drive fully into the bay until it is seated securely. -
Page 22: Single- And Dual-Rank Dimms (Ml110 G6 Servers)
Channel Slot Slot number This multi-channel architecture provides enhanced performance in Advanced ECC mode. This architecture also enables the Mirrored Memory and Lockstep memory modes. This server supports Unbuffered DIMMs (UDIMMs). DIMM slots in this server are identified by number and by letter. Letters identify the slots to populate for specific AMP modes. -
Page 23: Udimm Maximum Memory Configurations (Ml110 G6 Servers)
The memory subsystem may be populated with either RDIMMs or UDIMMs, but mixing the two types is not supported. To determine DIMM characteristics, use the label attached to the DIMM and the following illustration and table. Item Description Definition Size —... -
Page 24: Memory Options (Ml150 G6 Servers)
Memory options (ML150 G6 servers) IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix these two types causes the server to halt during BIOS initialization. The memory subsystem in this server can support RDIMMs or UDIMMs. Both types are referred to as DIMMs when the information applies to both types. -
Page 25: Dimm Identification
DIMM identification IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix these two types causes the server to halt during BIOS initialization. The memory subsystem may be populated with either RDIMMs or UDIMMs, but mixing the two types is not supported. -
Page 26: General Dimm Slot Population Guidelines
• Lockstep—provides enhanced protection while making all installed memory available to the operating system. The server can continue to function if a single- or mulit-bit memory failure within a single DRAM device occurs. Advanced Memory Protection options are configured in RBSU. If the requested AMP mode is not supported by the installed DIMM configuration, the server boots in Advanced ECC mode. - Page 27 • Populate DIMM slots for a processor only if the processor is installed. • To maximize performance in multi-processor configurations, distribute the total memory capacity between all processors as evenly as possible. • Do not mix Unbuffered and Registered PC3 DIMMs. •...
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Page 28: Installing Dimms
• DIMM configuration on channel 1 and channel 2 of a processor must be identical. • In multi-processor configurations, each processor must have a valid Lockstep Memory configuration. • In multi-processor configurations, each processor may have a different valid Lockstep Memory configuration. -
Page 29: Expansion Board Options
Extend the server from the rack. Remove the access panel (on page 7). Remove the air baffle. For more information, see the server installation sheet on the HP website (http://www.hp.com/go/bizsupport). Open the DIMM slot latches. Install the DIMM. Install the air baffle. Install the access panel. - Page 30 For ML150 G6 servers, do one of the following: Unlock and remove the bezel ("Remove the tower bezel (ML150 G6 servers)" on page 8). Extend the server from the rack. Remove the access panel (on page 7). Open the slot cover retainer: HP ProLiant ML110 G6 server HP ProLiant ML150 G6 server To prevent improper cooling and thermal damage, do not operate the server...
- Page 31 Remove the expansion slot cover. It may be necessary to remove the slot cover next to the slot in which you are IMPORTANT: installing a board. Install the expansion board. Close the slot cover retainer. Connect any required internal cables to the expansion board. For more information, see the documentation that ships with the expansion board.
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Page 32: Installing A Storage Controller
Power up the server (on page 7). Installing a storage controller IMPORTANT: For additional installation and configuration information, refer to the documentation that ships with the option. To install the component: Power down the server (on page 7). For ML110 G6 servers, extend the server from the rack. For ML150 G6 servers, do one of the following: Unlock and remove the bezel ("Remove the tower bezel (ML150 G6... - Page 33 CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds, do not remove the cable from the cache module. The cache module is backing up data, and data is lost if the cable is detached.
- Page 34 Connect the cable to the cache module. Install the battery pack. Connect the cable to the controller. Route the cable. Install the access panel. For ML110 G6 servers, slide the server back into the rack. For ML150 G6 servers, do one of the following: Close or install the tower bezel, as needed.
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Page 35: Installing The Fbwc Module And Capacitor Pack
Installing the FBWC module and capacitor pack To install the component: CAUTION: Do not use this controller with cache modules designed for other controller models, because the controller can malfunction and you can lose data. Also, do not transfer this cache module to a different controller module, because you can lose data. Back up all data. -
Page 36: Hp Trusted Platform Module Option
Install the cache module. Install the capacitor pack. Route the cable. Install the access panel. For ML110 G6 servers, slide the server back into the rack. For ML150 G6 servers, do one of the following: Close or install the tower bezel, as needed. Slide the server back into the rack. -
Page 37: Installing The Trusted Platform Module Board
Retaining the recovery key/password (on page 39). Enabling the Trusted Platform Module (on page 39). TPM installation requires the use of drive encryption technology, such as the Microsoft® Windows® BitLocker™ Drive Encryption feature. For more information on BitLocker™, see the Microsoft website (http://www.microsoft.com). - Page 38 CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.
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Page 39: Retaining The Recovery Key/Password
Retaining the recovery key/password The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after BitLocker™ is enabled. When using BitLocker™, always retain the recovery key/password. The recovery key/password is required to enter Recovery Mode after BitLocker™ detects a possible compromise of system integrity. -
Page 40: Software And Configuration Utilities
Software and configuration utilities ROM-Based Setup Utility RBSU, an embedded configuration utility, performs a wide range of configuration activities that may include: • Configuring system devices and installed options • Displaying system information • Selecting the primary boot controller • Configuring memory options For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). -
Page 41: Boot Options
NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not automatically configure the array. You must run ORCA to configure the array settings. Drive configuration RAID function (smart RAID function array controller) (software) 0 or 1 0 or 1... -
Page 42: Option Rom Configuration For Arrays
• Provides different operating modes, enabling faster configuration or greater control over the configuration options • Remains available any time that the server is on • Displays on-screen tips for individual steps of a configuration procedure For optimum performance, the minimum display settings are 800 × 600 resolution and 256 colors. Servers running Microsoft®... -
Page 43: Lights-Out 100I Technology
Lights-Out 100i technology The LO100i subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. The LO100i subsystem includes a dedicated or shared network interface. This design makes LO100i independent of the host server and its operating system. The LO100i subsystem provides remote access to any authorized network client, sends alerts, and provides other server management functions. -
Page 44: Keeping The System Current
thousands of companies around the world. In many cases, you can avoid problems before they occur. There are two HP Insight Remote Support solutions: • For small and midsize environments: HP Insight Remote Support Standard provides basic remote monitoring, notification/advisories and service dispatch. It is optimized for environments with 1 to 50 servers and can be installed on a shared HP ProLiant Windows application server. -
Page 45: Embedded Sata Raid Feature
Embedded SATA RAID feature HP provides the SATA RAID feature through use of ACU. For the embedded SATA controller in the system, this feature enables RAID functionality (RAID 0, RAID 1, or RAID 10). Configuring the SATA RAID feature To configure the SATA RAID feature, do the following: Enable SATA RAID functionality in RBSU ("Enabling the SATA RAID feature in RBSU"... -
Page 46: Installing The Embedded Sata Raid Driver
Installing the embedded SATA RAID driver HP provides the SATA RAID feature through use of the HP Storage Manager. This feature enables RAID functionality (RAID 0 or RAID 1) for the embedded SATA controller in the system. Required hardware Installing the Embedded SATA RAID driver requires a diskette drive or a CD-ROM drive. In a Microsoft®... -
Page 47: Creating A Diskette Image
• Diagnostics • • Operating environments which do not provide native USB support Creating a diskette image Download the HP Embedded SATA RAID Controller driver and create a driver diskette using the instructions on the HP website (http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp). At the website, click the link for "Support and Drivers."... -
Page 48: Installing An Operating System
Installing an operating system To install an OS, download the SATA RAID driver and create a driver diskette with the software and instructions from the HP website (http://www.hp.com/support). Installing a supported Microsoft® Windows® OS Insert the OS CD and reboot the system. When prompted, press the F6 key to install a third-party driver. -
Page 49: Troubleshooting
Troubleshooting Pre-diagnostic steps To avoid potential problems, ALWAYS read the warnings and cautionary WARNING: information in the server documentation before removing, replacing, reseating, or modifying system components. This guide provides information for multiple servers. Some information may not IMPORTANT: apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server. -
Page 50: Warnings And Cautions
This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce the risk of injury from a hot component, allow the surface to WARNING: cool before touching. This symbol indicates that the component exceeds the recommended weight for one individual to handle safely. -
Page 51: Symptom Information
To reduce the risk of personal injury or damage to the equipment: WARNING: • Observe local occupation health and safety requirements and guidelines for 20.41-27.22 kg manual handling. 47.18-60 lb • Obtain adequate assistance to lift and stabilize the chassis during installation or removal. -
Page 52: Common Problem Resolution
Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem. HP recommends you have access to the server documentation for server-specific information. Common problem resolution Loose connections (on page 52) Service notifications (on page 52) Firmware updates (on page 52) DIMM handling guidelines (on page 53) -
Page 53: Dimm Handling Guidelines
HP offers a subscription service that can provide notification of firmware updates. For more information, see "Subscriber's Choice (on page 44)." For detailed information on updating firmware, see "Firmware maintenance (on page 84)." DIMM handling guidelines Failure to properly handle DIMMs can cause damage to DIMM components and CAUTION: the system board connector. -
Page 54: Troubleshooting Flowcharts
Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) On, off, or Alternating amber The drive has failed, or a predictive failure alert has been flashing and blue received for this drive; it also has been selected by a management application. Steadily blue On, off, or The drive is operating normally, and it has been selected by a flashing... -
Page 55: Start Diagnosis Flowchart
• OS boot problems flowchart (on page 61) • Server fault indications flowchart (on page 62) Start diagnosis flowchart Use the following flowchart and table to start the diagnostic process. Item "General diagnosis flowchart (on page 55)" "Power-on problems flowchart (on page 57)" "POST problems flowchart (on page 59)"... - Page 56 Item "Symptom information (on page 51)" "Loose connections (on page 52)" "Service notifications (on page 52)" The most recent version of a particular server or option firmware is available on the HP website (http://www.hp.com/support). "General memory problems are occurring (on page 73)" •...
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Page 57: Power-On Problems Flowchart
Power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. Troubleshooting 57... - Page 58 NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • Power source problem • Power on circuit problem •...
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Page 59: Post Problems Flowchart
POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component •... - Page 60 Item Server maintenance and service guide, located on the Easy Set-up CD or the HP website (http://www.hp.com/products/servers/platforms) "Loose connections (on page 52)" "General memory problems are occurring (on page 73)" • "Hardware problems (on page 64)" • Server maintenance and service guide, located on the Easy Set-up CD or the HP website (http://www.hp.com/products/servers/platforms) "Symptom information (on page 51)"...
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Page 61: Os Boot Problems Flowchart
OS boot problems flowchart Symptom: Server does not boot a previously installed operating system. Possible causes: • Corrupted operating system • Hard drive subsystem problem Item "HP Insight Diagnostics (on page 42)" • "Operating system problems (on page 81)" • "HP contact information (on page 98)"... -
Page 62: Server Fault Indications Flowchart
Item "General memory problems are occurring (on page 73)" • "Hardware problems (on page 64)" • Server maintenance and service guide, located on the Easy Set-up CD or the HP website (http://www.hp.com/products/servers/platforms) "General diagnosis flowchart (on page 55)" Server fault indications flowchart Symptom: Server boots, but the internal health LED or external health LED is red or amber. - Page 63 NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy failure • System overtemperature condition Item Server maintenance and service guide, located on the Easy Set-up CD or the HP website (http://www.hp.com/products/servers/platforms) "Power-on problems flowchart (on page 57)"...
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Page 64: Hardware Problems
Hardware problems Power problems (on page 65) General hardware problems (on page 66) Internal system problems (on page 68) System open circuits and short circuits (on page 75) External device problems (on page 75) Audio problems (on page 76) Printer problems (on page 77) Mouse and keyboard problems (on page 77) Modem problems (on page 77) Network controller problems (on page 79) -
Page 65: Power Problems
Power problems Power source problems Action: Press the Power On/Standby button to be sure it is on. If the server has a Power On/Standby button that returns to its original position after being pressed, be sure you press the switch firmly. Plug another device into the grounded power outlet to be sure the outlet works. -
Page 66: General Hardware Problems
Check the UPS LEDs to be sure a battery or site wiring problem has not occurred. See the UPS documentation. If the UPS sleep mode is initiated, disable sleep mode for proper operation. The UPS sleep mode can be turned off through the configuration mode on the front panel. Change the battery to be sure damage was not caused by excessive heat, particularly if a recent air conditioning outage has occurred. -
Page 67: Unknown Problem
Be sure other components were not unseated accidentally during the installation of the new hardware component. Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are installed and current. For example, if you are using a Smart Array controller, you need the latest Smart Array Controller device driver. -
Page 68: Internal System Problems
Refer to the device documentation to be sure the device is properly installed. For example, a third- party PCI or PCI-X board may be required to be installed on the primary PCI or PCI-X bus, respectively. Testing the device Action: Uninstall the device. - Page 69 Data read from the drive is inconsistent, or drive cannot read data Action: Clean the drive and media. If a paper or plastic label has been applied to the surface of the CD or DVD in use, remove the label and any adhesive residue.
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Page 70: Diskette Drive Problems
Other errors are occurring Action: Replace the drive. Diskette drive problems Diskette drive light stays on Action: Be sure no loose connections (on page 52) exist. Be sure the diskette is not damaged. Run the diskette utility on the diskette (CHKDSK on some systems). -
Page 71: Fan Problems
Fan problems General fan problems are occurring Action: Be sure the fans are properly seated and working. Follow the procedures and warnings in the server documentation for removing the access panels and accessing and replacing fans. Unseat, and then reseat, each fan according to the proper procedures. Replace the access panels, and then attempt to restart the server. - Page 72 Hard drive is not recognized by the server Action: Check the LEDs on the hard drive to be sure they indicate normal function. Refer to the server documentation or the HP website (http://www.hp.com) for information on hard drive LEDs. Be sure no loose connections (on page 52) exist. Remove the hard drive and be sure the configuration jumpers are set properly.
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Page 73: Memory Problems
Memory problems General memory problems are occurring Action: • Isolate and minimize the memory configuration. Use care when handling DIMMs ("DIMM handling guidelines" on page 53). Be sure the memory meets the server requirements and is installed as required by the server. Some servers may require that memory banks be populated fully or that all memory within a memory bank must be the same size, type, and speed. -
Page 74: Ppm Problems
Be sure a memory count error did not occur ("Memory count error exists" on page 73). See the message displaying memory count during POST. Server fails to recognize new memory Action: Be sure the memory is the correct type for the server and is installed according to the server requirements. -
Page 75: System Open Circuits And Short Circuits
If the server has multiple processors installed, test each processor: Remove all but one processor from the server. Replace each with a processor terminator board or blank, if applicable to the server. If the server includes PPMs that are not integrated on the system board, remove all PPMs from the server except for the PPM associated with the remaining processor. -
Page 76: Audio Problems
For rack-mounted servers, check the cables to the KVM switch and be sure the switch is correctly set for the server. You may need to connect the monitor directly to the server to be sure the KVM switch has not failed. For tower-model servers, check the cable connection from the monitor to the server, and then from the server to the power outlet. -
Page 77: Printer Problems
Printer problems Printer does not print Action: Be sure the printer is powered up and online. Be sure no loose connections (on page 52) exist. Be sure the correct printer drivers are installed. Printer output is garbled Action: Be sure the correct printer drivers are installed. Mouse and keyboard problems Action: Be sure no loose connections (on page 52) exist. - Page 78 No response occurs when you type AT commands Action: Reconfigure the COM port address for the modem. Be sure the communications software is set to the COM port to which the modem is connected. Check IRQ settings in the software and on the modem to be sure no conflict exists. Type AT&F at the command prompt to reset the modem to factory-default settings.
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Page 79: Network Controller Problems
Be sure no line interference exists. Retry the connection by dialing the number several times. If conditions remain poor, contact the telephone company to have the line tested. Be sure an incoming call is not breaking the connection due to call waiting. Disable call waiting, and then reestablish the connection. - Page 80 Be sure no loose connections (on page 52) exist. Be sure the network cable is working by replacing it with a known functional cable. Be sure a software problem has not caused failure. Refer to the operating system documentation for guidelines on adding or replacing PCI Hot Plug devices, if applicable.
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Page 81: Software Problems
Problems are occurring with the network interconnect blades Action: Be sure the network interconnect blades are properly seated and connected. Software problems The best sources of information for software problems are the operating system and application software documentation, which may also point to fault detection tools that report errors and preserve the system configuration. -
Page 82: Operating System Updates
Problems occur after the installation of a service pack Action: Follow the instructions for updating the operating system ("Operating system updates" on page 82). Operating system updates Use care when applying operating system updates (Service Packs, hotfixes, and patches). Before updating the operating system, read the release notes for each update. -
Page 83: Linux Operating Systems
Windows Server® 2003—Automated System Recovery Diskette. If the operating system was factory-installed, click Start>All Programs>Accessories>System Tools to access the backup utility. Refer to the operating system documentation for more information. Linux—Refer to the operating system documentation for information. Linux operating systems For troubleshooting information specific to Linux operating systems, refer to the Linux for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). -
Page 84: Firmware Maintenance
Firmware maintenance HP has developed technologies to help ensure that HP servers provide maximum uptime with minimal maintenance. Many of these technologies also reduce server management efforts, enabling administrators to work on issues and resolve problems without taking servers offline. The process of updating system or option firmware is referred to as a flash process or flashing the ROM. -
Page 85: Rompaq Utility Diskette Or Usb Drive Key
ROMPaq utility diskette or USB drive key The bootable ROMPaq diskette or USB drive key contains all the necessary system files, option ROM image files, and the configuration files required to upgrade the ROM firmware. This procedure is most effective when flashing the ROM on a small number of servers located in close proximity. -
Page 86: Drivers
Drivers HP drivers and utilities can be found on the Easy Set-up CD. For the latest drivers and information on supported operating systems, refer to the HP website (http://www.hp.com/support). IMPORTANT: Always perform a backup before installing or updating device drivers. Contacting HP Contacting HP technical support or an authorized reseller (on page 86) Server information you need (on page 86) -
Page 87: Operating System Information You Need
Product name, model, and serial number Number of processors and speed Number of DIMMs and their size and speed List of controllers and NICs List of connected peripheral devices List of any other optional HP or Compaq hardware Network configuration •... - Page 88 • Current level of Microsoft® Windows® Service Packs and Hotfixes installed • A list of each third-party hardware component installed, with the firmware revision • A list of each third-party software component installed, with the version • A detailed description of the problem and any associated error messages Linux operating systems Collect the following information: •...
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Page 89: Battery
Battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. - Page 90 To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Battery 90...
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Page 91: Regulatory Compliance Notices
Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number. -
Page 92: Declaration Of Conformity For Products Marked With The Fcc Logo, United States Only
To identify this product, refer to the part, series, or model number found on the product. Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations. -
Page 93: Canadian Notice (Avis Canadien)
EMC Directive 2004/108/EC Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family. This compliance is indicated by the following conformity marking placed on the product: This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. -
Page 94: Japanese Notice
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. -
Page 95: Korean Notice
Korean notice Class A equipment Class B equipment Chinese notice Class A equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. -
Page 96: Taiwan Battery Recycling Notice
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: Do not attempt to recharge the battery. •... -
Page 97: Electrostatic Discharge
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. -
Page 98: Technical Support
Technical support HP contact information For the name of the nearest HP authorized reseller: • See the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html). For HP technical support: • In the United States, for contact options see the Contact HP United States webpage (http://welcome.hp.com/country/us/en/contact_us.html). - Page 99 • Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product. NOTE: Some HP parts are not designed for customer self repair.
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Page 100: Riparazione Da Parte Del Cliente
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP (http://www.hp.com/go/selfrepair). Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). -
Page 101: Reparaciones Del Propio Cliente
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet. CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. -
Page 102: Reparo Feito Pelo Cliente
el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. - Page 103 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto. OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente.
- Page 104 Technical support 104...
- Page 105 Technical support 105...
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Page 106: Acronyms And Abbreviations
Acronyms and abbreviations Array Configuration Utility Advanced Memory Protection CCITT International Telegraph and Telephone Consultative Committee cable select digital audio tape DIMM dual inline memory module DRAM dynamic random access memory error checking and correcting electrostatic discharge integrated device electronics International Electrotechnical Commission interrupt request Acronyms and abbreviations 106... - Page 107 Internet service provider keyboard, video, and mouse LO100 HP Lights-Out 100 Remote Management processors NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association network interface controller NVRAM non-volatile memory peripheral component interface PCI Express Peripheral Component Interconnect Express PCI-X peripheral component interconnect extended power distribution unit POST...
- Page 108 RBSU ROM-Based Setup Utility RDIMM Registered Dual In-line Memory Module serial attached SCSI SATA serial ATA SCSI small computer system interface TMRA recommended ambient operating temperature trusted platform module UDIMM Unregistered Dual In-Line Memory Module uninterruptible power system universal serial bus video graphics array Acronyms and abbreviations 108...
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Page 109: Index
Index access panel 7 DAT drive error 69, 70 acoustics statement for Germany 96 DAT drive failure 69 application software problems 83 DAT drives 69 Array Configuration Utility (ACU) 41 data loss 69 AT commands 77, 78, 79 data recovery 69, 72 audio 76 Declaration of Conformity 92 audio problems 76... - Page 110 firmware, updating 52, 83 firmware, version 52, 69, 85 laser compliance 95 flash ROM 83 laser devices 95 LED cable 17 LEDs 66 general diagnosis flowchart 55 LEDs, hard drive 53 general protection fault 81 LEDs, PPM failure 74 grounding methods 97 LEDs, processor failure 74 grounding requirements 11 LEDs, troubleshooting 49, 53...
- Page 111 patches 82 safety considerations 12, 49 PCI boards 67, 68 SAS drives 17, 53 phone numbers 86, 98 SATA hard drive 17, 53, 72 POST problems flowchart 59 SATA RAID configuration 45 power cord 50, 96 SATA RAID driver, installing 46 power distribution unit (PDU) 11 SATA RAID feature, configuring 45 Power On/Standby button 7...
- Page 112 UPS (uninterruptible power supply) 11, 65, 66 USB CD-ROM drive 46 USB devices 46, 47 USB support 43 utilities 40 ventilation 9 VGA 76 video colors 76 video problems 75, 76 warnings 12, 50 website, HP 98 when to reconfigure or reload software 82 Index 112...