Symptom Information; Service Notifications - HP ProLiant ML310 Generation 3 User Manual

82 HP ProLiant ML310 Generation 3 Server User Guide
– You must have the appropriate Health Drivers and Management Agents
– HP recommends you have access to the SmartStart CD for value-added
– HP recommends you have access to the server documentation for server-

Symptom information

Before troubleshooting a server problem, collect the following information:
•
What events preceded the failure? After which steps does the problem occur?
•
What has been changed between the time the server was working and now?
•
Did you recently add or remove hardware or software? If so, did you
remember to change the appropriate settings in the server setup utility, if
necessary?
•
Has the server exhibited problem symptoms for a period of time?
•
If the problem occurs randomly, what is the duration or frequency?
To answer these questions, the following information may be useful:
•
Run HP Insight Diagnostics (on page 72) and use the survey page to view the
current configuration or to compare it to previous configurations.
•
Refer to your hardware and software records for information.

Service notifications

To find out the latest service notifications, refer to the HP website
(http://www.hp.com/products/servers/platforms). Select the appropriate server
model, and then click the Documentation link on the product page.
installed on the server.
NOTE: To verify the server configuration, connect to the System
Management homepage and select Version Control Agent. The VCA
gives you a list of names and versions of all installed HP drivers,
Management Agents, and utilities, and whether they are up to date.
software and drivers required during the troubleshooting process.
specific information.